Capture ticket category
Required: category (billing / bug / feature / account / general), urgency, account email, description. Optional: screenshot upload (Pro), order/invoice number for billing.
Form template · Customer support
Customer Support Form Template
Live chat plugins start at $50-100/month per seat. For low-volume support, a structured contact form plus a paid-plan webhook into Linear or Help Scout does the same job for far less.
- 500 free total
- No PHP · no SDK
- One POST endpoint
Live template preview
Customer support
Your name *Jane Builder
Email *[email protected]
Phone (for urgent issues)+1 415 555 0142
Order / account ID (optional)ORD-49281
How urgent is this? *Critical — blocking us
+ 1 more fields in the builder
Send
This template is one of our free HTML form templates. See more form templates by industry.
Pick your customer support form — one click to use it
Every template is free and fully editable in the drag-drop builder — swap fields, colors, and the button label before you publish.
Best matchUse this template
Customer support
Your name *Jane Builder
Email *[email protected]
Phone (for urgent issues)+1 415 555 0142
+ 3 more fields in the builder
Send
Bug report
Short summary *What went wrong?
Severity *Critical
Browser & OSChrome 120 / macOS
+ 2 more fields in the builder
Send
Feedback
How would you rate your experience? *★★★★★
What can we do better? *Be honest — we won't take it personally.
Email (optional, for follow-up)[email protected]
Send
No backend code
No server, API route, or SDK — your Customer Support Form posts straight to one endpoint.
Straight to your inbox
Every submission is emailed to you and saved to a searchable dashboard — spam filtered before it reaches you.
Copy-paste ready
It's plain HTML you own — paste the Customer Support Form snippet, swap in your access key, and ship.
Copy and ship
Your Customer Support Form, ready to paste.
HTML by default — the same field set also renders as React, Next.js, PHP, and cURL in your dashboard. Every variant posts to the same /api/submit endpoint. Replace YOUR_ACCESS_KEY with the key from your dashboard; that's the only edit.
<form action="https://splitforms.com/api/submit" method="POST">
<input type="hidden" name="access_key" value="YOUR_ACCESS_KEY">
<input type="hidden" name="subject" value="New support ticket">
<label for="name">Your name *</label>
<input id="name" type="text" name="name" placeholder="Jane Builder" required>
<label for="email">Email *</label>
<input id="email" type="email" name="email" placeholder="[email protected]" required>
<label for="phone">Phone (for urgent issues)</label>
<input id="phone" type="tel" name="phone" placeholder="+1 415 555 0142">
<label for="order_id">Order / account ID (optional)</label>
<input id="order_id" type="text" name="order_id" placeholder="ORD-49281">
<label for="severity">How urgent is this? *</label>
<select id="severity" name="severity" required>
<option value="">Choose…</option>
<option>Critical — blocking us</option>
<option>High — losing time</option>
<option>Medium — annoying</option>
<option>Low — heads-up</option>
</select>
<label for="description">What's wrong? *</label>
<textarea id="description" name="description" placeholder="Steps to reproduce, error messages, screenshots if you have them." required></textarea>
<!-- honeypot — bots fill every field -->
<input type="checkbox" name="botcheck" style="display:none" tabindex="-1" autocomplete="off">
<button type="submit">Send</button>
</form><p class="splitforms-attribution" style="margin-top:12px;font-size:11px;color:#888;text-align:right">
Powered by <a href="https://splitforms.com" style="color:#888;text-decoration:none" target="_blank" rel="sponsored noopener">splitforms</a>
</p>
<!-- drop-off analytics + partial leads (the form works without it) -->
<script src="https://splitforms.com/embed.js" async></script>How to add it
How to add a Customer Support Form to your site.
To add a Customer Support Form to your site you need three things: a free splitforms access key, the HTML snippet above, and your key pasted into it. No backend, database, or CAPTCHA library — the form posts to one URL and every submission lands in your inbox and dashboard.
Route by category
Webhook branches on category — billing goes to finance Slack; bugs to engineering Linear; feature requests to product Productboard. Each team owns their queue.
Auto-confirm with SLA
Auto-respond with ticket number and SLA promise ('we'll reply within 24 hours on weekdays'). Sets expectations and reduces the 'have you seen this?' follow-up email two days later.
What's included
What's in this Customer Support Form template?
Support tools (Zendesk, Intercom, Help Scout) start at $20-100/seat/month. For early-stage SaaS handling 10-50 tickets a week, a structured support form that webhooks into Linear / Notion / Slack handles the volume without the subscription. The form captures ticket category (billing / bug / feature request / account access / general), urgency (blocking / high / medium / low), account email, and description. Routing the categories to different Slack channels or Linear teams turns the form into a triage layer. As you scale, switch the webhook target to Zendesk or Intercom and the form stays — same UX, different backend. SLA tracking still works because submission timestamps are stored. Webhooks into Linear / Notion / Help Scout / Zendesk · category-based routing.
- Customer support — 6 ready-made fields
- HTML, JS, React, PHP, and cURL outputs
- One POST endpoint, no SDK — honeypot and spam scoring, no CAPTCHA
Where submissions go
Where do your Customer Support Form submissions go?
Reply-to is wired to the visitor's email, so one tap on Reply answers them directly — while the built-in honeypot and automatic spam scoring filter out bots before they reach you. Every submission is emailed to your inbox and can forward to a webhook or Slack the moment a visitor hits send.
- Reply-to wired to the visitor's email — reply straight from your inbox
- Honeypot and automatic spam scoring filter bots, no CAPTCHA friction
- Live dashboard, CSV export, and signed webhooks on paid plans
How SplitForms works
What happens after someone submits your form?
splitforms receives the submission, filters spam, saves it to your dashboard and emails you — then, on paid plans, sends it on to your webhooks and integrations. No backend infrastructure to build.
Add your endpoint
Point your form to your unique SplitForms endpoint. That's it.
Receive submissions
We instantly capture and organize every submission in your inbox.
Route anywhere
Send data to email, spreadsheets, CRMs, webhooks, and 7,000+ apps.
No credit card required. Set up in under 60 seconds.
Connect & automate
Where can submissions go besides email?
On paid plans, submissions can also go to Slack, Discord, Google Sheets, Notion, Airtable, Zapier or any signed webhook — and splitforms works on the platforms you build on, from WordPress and Shopify to Next.js. With Stripe connected, your forms can take payments too.
NewTake payments on your formsDeposits, bookings, order forms — submitters check out through Stripe and the money goes straight to your Stripe account. Included on every paid plan.See plans →Questions
Customer Support Form questions.
View all FAQsShould I integrate with Zendesk / Intercom / Help Scout?
When ticket volume crosses ~50/week, the dedicated tool's UX (queue management, canned responses, customer history) starts paying back the subscription. Below that, webhooks into Linear or Slack handle volume cheaper. Switch when you outgrow the simpler tools, not before.
How do I handle SLA tracking without a help desk?
splitforms timestamps every submission. A daily Zapier / Make automation flags any unresponded submission older than your SLA threshold and pings the owning team in Slack. Crude but effective for small teams. At scale, switch to a tool that tracks time-to-first-response natively.
Can I integrate with Linear / Notion / Productboard?
Yes — webhook the JSON. Linear and Notion both accept issue / database creation via API. Productboard accepts feature requests via Zapier. Routing categories to the right tool (bugs to Linear, features to Productboard) means each gets triaged in the place that team works.
What about phone support / live chat?
Phone support requires staff on shift; live chat is the same. The form is async — best for product / SaaS where most issues aren't time-critical. For e-commerce or services where customers need immediate answers, layer a chat widget (Crisp, Intercom) on top, and use the form for after-hours overflow.
Simple pricing
How much does splitforms cost?
Free gives you 500 submissions for $0 — no card, no time limit. Pro is $5/month for 5,000 submissions a month, and Annual is $49/year for 15,000 a month with every Pro feature.
Free
$0— 500 submissions
For side projects and indie devs.
- 500 free submissions
- Unlimited forms
- Email notifications included
- Smart spam filtering
- Submissions dashboard
- Redirect after submit
- MCP server included
Recommended
Pro
$5/ month
Billed monthly
Every paid feature, for agencies and growing products.
- 5,000 submissions / mo
- Unlimited forms
- Webhooks and integrations
- CC/BCC, auto-replies and routing
- File uploads with 500 MB storage
- Stripe payments on your forms
- 3 team seats
- Cancel anytime
Annual
$49/ year
About $4.08/mo, billed yearly
Every Pro feature with triple the volume — $0.27 per 1,000 at full use.
- 15,000 submissions / mo
- Unlimited forms
- Everything in Pro
- File uploads with 5 GB storage
- 3 team seats
- Priority email support
No credit card required on Free • Cancel anytime • Full pricing and FAQ