FAQ ​

1. How do I get V Coins? ​

• Each free user can get 50V coins per month. At the beginning of each month, if the free user's V Coins balance is less than 50V, it will be automatically refreshed to 50V. However, if the free user's remaining V Coins is more than 50V, it will not be refreshed.
• Users can get more V Coins by purchasing different plans.
• Users can also get V Coins rewards by inviting friends.

2. I have upgraded to a monthly plan, can I upgrade to an annual plan? ​

Yes. After upgrading your monthly plan, you can continue to upgrade your annual plan. After that, you can enjoy the Annual Plan service for the remaining time of the Monthly Plan and Annual Plan. V-Coins will also be accumulated for both the Monthly Plan and the Annual Plan.

If you have already upgraded the monthly plan, you can subscribe to the monthly plan or annual plan again. At the same time, the membership time and V Coins will be credited at once.

3. Where is the order displayed after purchase? ​

An order record will pop up on the page after successful purchase, click it to view. In addition, you can click Home-Subscription-Order Record to view the order details by yourself.

4. Can I still use V Coins after my membership expires? ​

Yes, V Coins are given to users after they purchase a membership. After the expiration of membership, users just can't use the paid functions, but V Coins can be used as usual and will not expire.

5. Can I still download previously generated motion formats after my membership expires? ​

If you choose the default FBX format when uploading videos, you can continue to download the files after the membership expires. However, If you chooses the paid format, the file cannot be downloaded after the membership expires.

For example, if you choose Mixamo format during the membership period, AI will only create Mixamo files and the server will only have Mixamo format files. In this way, you cannot download Mixamo after the membership expires, and you cannot download the default FBX format because there is no default FBX file on the server.

6. Who should I contact if I have a problem with payment after purchase? ​

You can write an e-mail to tell us, we will contact you as soon as possible after receiving the e-mail to solve the problem.

You can join the Discord group to give us feedback, the administrator will solve the problem for you in time.

7. How does QuickMagic protect user privacy? ​

QuickMagic will not privately view user uploaded videos and will not violate user privacy. Other users can't view your uploaded videos, so please feel free to use it.

However, when a user encounters a problem, with the user's consent, QuickMagic will ask for the user's video ID in order to view the relevant program logs and assist the user in resolving the problem.

8. What is Captcha? ​

To protect the security and privacy of your account, QuickMagic sends a 4-digit Captcha to the user's registered email address for verification when the user registers.