Refund and Cancellation Policy

Last updated 7 October 2026

Payments for Sochen are processed by Dodo Payments, our merchant of record. Refunds go back through Dodo Payments to the payment method you used.

Cancelling a plan

  • Cancel at any time from Billing: press Cancel subscription and confirm, or use Manage billing. You do not need to email us, and we confirm your cancellation by email.
  • After you cancel, you are not charged again. You keep your plan and its credits until the end of the period you already paid for, and then move to the Free plan.
  • Top-up credits you bought stay on your account after you cancel.

Your right to withdraw (EU and UK)

If you live in the European Union, Iceland, Liechtenstein, Norway or the United Kingdom, you can withdraw from a purchase within 14 days, without giving any reason. The 14 days start the day after the purchase (the day you started a subscription to Plus, Pro, Dictate or the Outreach add-on, or bought a top-up) and end at midnight at the end of the 14th day.

  • To withdraw, press Withdraw from contract on your Billing page and confirm. You can also tell us in any other clear way, for example by email to ndivij2004@gmail.com. It is enough to send it before the 14 days are over. We confirm by email when we receive it.
  • We refund you within 14 days of receiving it, through Dodo Payments, to the payment method you used, at no cost to you.
  • If you did not ask us to start straight away, you get back everything you paid. If you did (we ask you to confirm this before you pay), you pay for what you used until you withdrew: we refund the share of the credits that came with the plan or top-up that you had not used, or, for Dictate and the Outreach add-on, which have no credits, the share of the paid month still to come. If our 7-day refund below gives you more, you get that instead.
  • When you withdraw, a subscription ends at once, and the unused credits of the plan or top-up are removed.

7-day refund

Wherever you live: if Sochen is not right for you, ask within 7 days of a payment and we will refund that payment in full, as long as you have used less than 20% of the credits it added. This applies to the first payment and each renewal of the Local, Plus and Pro plans, and to top-ups. When we refund a payment, we remove the credits it added.

When we always refund

Whenever it happened, we refund:

  • duplicate charges and charges made in error;
  • charges made after you cancelled; and
  • a fair share of a paid period in which Sochen was unavailable for an extended time because of a problem on our side.

Credits for failed jobs

If a job fails because of a problem on our side and still used credits, email us a link to the chat and we will return those credits.

What we do not refund

  • Payments more than 7 days old, or where 20% or more of the credits have been used, except in the cases above, including a withdrawal in the EU or the UK.
  • The rest of a period after you cancel, since you keep your plan until that period ends.
  • Free credits.

Changing plans

  • Moving up (for example, from Plus to Pro) takes effect straight away, and you pay the prorated difference for the rest of the period.
  • To move to a smaller plan, cancel, then choose the smaller plan when your current period ends. The rest of the current period is not refunded.

How to ask for a refund

Email ndivij2004@gmail.com from your account’s email address with your payment receipt, or the date and amount of the payment. We reply within 2 business days. Approved refunds are issued within 5 business days and usually reach you 5 to 10 business days after that, depending on your bank. To withdraw in the EU or the UK, Withdraw from contract on your Billing page is quicker.

Chargebacks

Please email us before disputing a charge with your bank or card issuer. We can usually sort it out faster that way.