Got overcharged for some items but was able to get a full refund. The worst part of the experience is as soon as I ordered and entered my card number my bank (Scotiabank) issued me an immediate fraud... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The costumer communications was good and they responded and solved the problem quickly. They even refunded me with full amount and didn’t wait for long time, the only thing is that the order actually... See more
Company replied
Well, the company did their part, my item was delivered to the wrong address I assume. I emailed them & quickly got a response. They are returning my $$$ with no questions. I'd rather have my order so... See more
Company replied
Very happy with the purchasing and delivery service. I am really impressed with the product. The tip works so much better than the “official branded product”. The recharging process is great al... See more
Company replied
3.1
Average
89 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overordered
I inadvertently ordered enough product to last a lifetime. I had an immediate response from customer service who have refunded me. I’m quite amazed at this and very grateful.
July 8, 2026
Unprompted review
Reply from Naivetu
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The product was absolutely useless
The product was absolutely useless, a total scam
June 23, 2026
Unprompted review
Reply from Naivetu
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at daijiaying0502@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Julia was most helpful in resolving my…
Julia was most helpful in resolving my issue. She was very knowledgeable and professional and I appreciate that.
Thanks Julia
June 8, 2026
Unprompted review
Reply from Naivetu
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Scam
I ordered the stainless steel depth-30-length-40 kitchen cutting board May 23rd and of June 10th I have not received it. Tried calling but the automated call never went through. I have written twice with no response. I highly recommend that you not order through this company. I'm out all of my money!
May 22, 2026
Unprompted review
Reply from Naivetu
Dear customer,
We’re sorry to hear about your experience.
We’ve already reached out to you directly to help check the shipping status of your order. Our team will follow up closely and make sure you either receive the product or are properly refunded.
Thank you for your patience while we sort this out.
Customer Service Team
The costumer communications was good…
The costumer communications was good and they responded and solved the problem quickly. They even refunded me with full amount and didn’t wait for long time, the only thing is that the order actually takes too long to be delivered.
June 3, 2026
Unprompted review
Reply from Naivetu
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
Don’t trust Naivetu
Please, please and please again. People listen if you want real answers this is it. Don’t I repeat don’t buy from this company. They are a fraud and should be investigated. I purchased for 56.42 and only received $12 back as a refund. I canceled before processing payment and they still refunded me $12 only. People are always saying they want real answers well this is the real truth don’t waste your money here. Stop believing these ads those attention grabbers, read your reviews carefully before making any decisions.
June 7, 2026
Unprompted review
Reply from Naivetu
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at daijiaying0502@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Lovely company to deal with
I actually thought it was not arriving . It did a bit late. After a few emails it was sorted. They are a very pleasant company to deal with
June 4, 2026
Unprompted review
Reply from Naivetu
Dear customer,
Thank you so much for taking the time to leave such a wonderful review! We’re really happy to hear that you’re satisfied with our service. Your kind words mean a lot to our team and encourage us to keep doing better. We hope to serve you again soon!
Customer Service Team
Missing item
Well, the company did their part, my item was delivered to the wrong address I assume. I emailed them & quickly got a response. They are returning my $$$ with no questions. I'd rather have my order so I'll just re-order the same item from them. Very good customer service. Thank you Naivetu.
May 22, 2026
Unprompted review
Reply from Naivetu
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
Buyer Beware.
This is bs ! No one has reached out to me to make anything right. I should have known better from the name of your company . Buyer beware . ...not only do they rip you off than they make a false response. Do not buy from them because they are liars ...this is a lie.Reply from Naivetu
May 14, 2026
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
May 6, 2026
Unprompted review
Reply from Naivetu
Dear customer,
We’re sorry for the inconvenience caused.
We may miss to issue it by mistak.Please contact us at daijiaying0502@gmail.com with your order number, name, and email address so we can assist you and provide a solution.
Customer Service Team
I recently mistakenly made an order and…
I recently mistakenly made an order and I am trying to correct it but I am unable to get any response from the company, need help, please
May 31, 2026
Unprompted review
Reply from Naivetu
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
The product ordered did not fit any of…
The product ordered did not fit any of my hoses. I looked for some sort of adapter, but couldn’t easily find. When asking for a refund or help, the customer service team quickly responded and gave me a full refund. Thank you!
May 20, 2026
Unprompted review
Reply from Naivetu
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
CAREFUL BUYING FROM NAIVETU _naivetu.com non existent !
I received my order and initiated a refund request the very next day by contacting naivetu.com. Fifteen days later, I am still waiting for even a simple acknowledgment of my request.
The lack of customer service is extremely disappointing. My experience has been that customer support is effectively nonexistent.
Furthermore, the pressure hose gun I received does not perform as advertised. The product’s marketing created expectations that were not met, leaving me feeling misled as a customer.
What concerns me most is how difficult it can be for consumers to obtain timely support or refunds in situations like this. Stronger consumer protection and enforcement against misleading advertising practices would help prevent others from having similar experiences.
I would strongly discourage potential customers to not buy anything from this company as simple as that!
May 14, 2026
Unprompted review
Reply from Naivetu
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Delay in Shipping
It took a long time to receive our order (about 1 month). When I reached out to the company, they replied promptly and assured us it was coming. What stands out to me is that even though it was delayed, and we did finally receive it, was that they gave us a portion of our total back for having to wait so long. They replied to our emails and followed through. Looking forward to using their product to clean my sidewalk and driveway.
May 27, 2026
Unprompted review
Reply from Naivetu
Dear customer,
Thank you so much for taking the time to leave such a wonderful review! We’re really happy to hear that you’re satisfied with our service. Your kind words mean a lot to our team and encourage us to keep doing better. We hope to serve you again soon!
Customer Service Team
I am ordered a product
I ordered from them and received tracking number. when you enter that number, it says it can’t find it. I have sent them many emails: with no response
May 14, 2026
Unprompted review
Reply from Naivetu
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at daijiaying0502@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Very good customer service
May 20, 2026
Unprompted review
Reply from Naivetu
Dear customer,
Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again.
Customer Service Team
I ordered 2 x rose quartz castor oil… total scam! I've asked for a refund and am yet to hear back from them. Looking at other people's experiences, I doubt I will hear from them let alone be reimburs
I ordered 2 x rose quartz castor oil rollers and the rollers are plastic.
May 25, 2026
Unprompted review
Reply from Naivetu
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Excellent efficient dealing with my…
Excellent efficient dealing with my goods
May 22, 2026
Unprompted review
Reply from Naivetu
Dear customer,
Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again.
Customer Service Team
I purchased 2 cabbage peeler gadgets…
I purchased 2 cabbage peeler gadgets of Facebook , arrived in good condition but when l went to use them they were a piece of crap , they do not cut though cabbage as shown on site , they were not as expected because they were not capable of cutting our cabbages we grow here , organic l suppose , company has taken my complaint on board and has given me a refund which will go in my bank in a few days , they seem like a good honest company time will tell with refund as promised
May 22, 2026
Unprompted review
Reply from Naivetu
Dear customer,
We truly appreciate your positive feedback!Your refund will arrive in about 7 days.If it didn't arrive,just ask durian for help. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
Duriun was great
Duriun was great, very professional and my refund didnt take tooling.
Thank you for the great service 🌹
May 22, 2026
Unprompted review
Reply from Naivetu
Dear customer,
Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again.
Customer Service Team
Very disappointed in the product I…
Very disappointed in the product I purchased.
Sent this company an email and received a full refund.
May 18, 2026
Unprompted review
Reply from Naivetu
Dear customer,
Thanks for your kind feedback! We’re glad you had a good experience. We’ll keep improving and hope to see you soon.
Customer Service Team
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