I ordered a summer sleeping bag and camping food and the items arrived fast (ordered on Saturday, received next Wednesday). The prices were the best I could find at the time of purchase and especially... See more
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Arrived in what can only be described as the worst packaging I've ever witnessed. Box looked like it was made to fit another item, they'd smashed it up a bit and stuck the extra bits in as padding. Th... See more
Ordered a Garmin watch from Bikeshop and I got it fast and at a remarkably good price. I appreciate the help I got from customer service and the extra effort they did to give me the better price. I ha... See more
Company replied
Bikeshop almost always has the needed item. Far away from being mainstream. Unique things at reasonable price. Shipping is fast and reliable. So far haven't had any issues with them.
Company details
Written by the company
✓Cyklar, delar och kläder ✓Alltid bra priser ✓Snabb leverans ✓Stort urval ✓Välkända varumärken ✓Expertis ✓Fri frakt tillgänglig
Contact info
4.0
Great
469 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 24 hours
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No discount at all
I look at the website....what kind of "DISCOUNT" are you talking about cheapest bike cost 2000euro over there!!
September 19, 2025
Unprompted review
Reply from Bikeshop
Hi,
Thanks for your feedback! We understand your reaction – some of the bikes on our site are high-end models with correspondingly high prices. However, we do offer discounts on a wide range of products across multiple categories, including bikes, clothing, parts and accessories.
If you're looking for good deals, feel free to check our sale section, where you'll find discounted items at various price points – including bikes. And if there’s something specific you’re looking for, don’t hesitate to reach out to our customer service for help finding the right product within your budget.
Best regards,
Raymond
Bikeshop
They never answer their mails.
They never answer their mails.
Bought something and asked the support, 3 weeks later still no answer. The items if you get the right one is ok.
August 23, 2025
Unprompted review
Very easy experience!
July 30, 2025
Unprompted review
The best place to shop for your bike
The best place to shop for your bike. Fast, efficiant and most important very proffesional and supportive.
My new place to shop
March 5, 2025
Unprompted review
Good buy experience, reliable
Not the first time I've bought from Bikeshop. The description and prices of products are accurate. Easy purchase and sometimes good deals make me come back.
February 15, 2025
Unprompted review
Easy and efficient
Keeps details about your profile so can easily buy items in two clicks
January 19, 2025
Unprompted review
Poor customer service
I was sending email to the customer service that I was interesting to buy a new road bike with a specific model and equipment and ask for availability. In return they link me one of the most expensive bike they got way over budget and equipment.
They just said i could order it, but could take months to get it. I missing a real salesperson that could give me some resonable option that are similar to my request.
The answer I got are the same info I already got from the website
April 17, 2024
Unprompted review
Reply from Bikeshop
Thank you for sharing your experience with us, John-Harald! We sincerely apologize for any inconvenience caused by the mismatch between your inquiry and the recommendation provided. It's regrettable that you didn't receive the personalized assistance you were seeking.
We understand the importance of finding the right bike that meets both your preferences and budget. We apologize for falling short in this regard. Rest assured, we take your feedback seriously and will work to improve our communication and customer service processes.
We strive to provide tailored recommendations and options that align with our customers' needs. We'll review our procedures to ensure that future inquiries are handled more effectively.
If you're still interested in purchasing a road bike, please feel free to reach out to us directly. We'd be happy to assist you further and provide alternative options that better match your requirements.
Once again, we appreciate your feedback and thank you for bringing this matter to our attention.
Kind Regards Malin
Canceled order
I placed an order on black friday and 5 days later they canceled my order. I did not get any answer from them why they did that and the support does not respond. Disappointed with them....
December 1, 2023
Unprompted review
Reply from Bikeshop
Hi,
We are truly sorry to hear that your order was canceled without any explanation from our end. We understand how disappointing this can be, especially during Black Friday when customers expect their orders to be fulfilled promptly.
Contact our support team to let us know if you still haven't received a response from us.
We appreciate you bringing this matter to our attention and we will work towards improving our communication and support systems to ensure a better experience for our customers in the future.
Best regards, Malin
Reply from Bikeshop
Thank you so much for your review, Ruairidh!
Best Regards Malin
Never again! The worst and slowest store! is the worst store I have ever…
This is the worst store I have ever dealt with in Sweden. The number provided in the email is incorrect and leads to a construction company. The number provided on the website is not active. Email contact is very slow. The store has been processing my return for over 10 days and nothing! Never shop here again.
September 1, 2023
Unprompted review
Reply from Bikeshop
Thank you for taking the time to post your experience at Bikeshop, Michal. We apologize that you have not had a satisfactory service from our shop and are very sorry to hear of the mistakes with the contact information provided as well as that your return has been in process for several days.
Your experience is unfortunately not what we want our customers to get when shopping with us and we take this situation seriously. We have already taken action to make sure that all our contact information is correct and updated, and we are working hard to improve our processing times so it doesn't happen again. Your feedback plays an important role as we look to improve so thank you for reaching out!
Best Regards Malin
A mixed experience
EDIT: Since my last review, I have received an excellent response from the team. They quickly addressed my concerns and assured me that the package had already been sent. I must admit, this level of promptness and efficiency has restored my confidence in your store.
I sincerely recognize that your store offers competitive prices, and it is clear that you value your customers. However, I still believe there is room for improvement in terms of customer support communication. Adding a live chat feature or ensuring that your phone lines are working would greatly enhance the overall experience. I understand that there may be technical difficulties that can disrupt smooth communication, but having reliable support channels available at all times is crucial.
Once again, I apologize for the negative review I initially gave. It is proof of your dedication that you quickly resolved my concerns. I appreciate your efforts and will definitely continue to support your store in the future.
September 10, 2023
Unprompted review
Reply from Bikeshop
We apologize for any inconvenience our lack of response has caused, Braian.
I see that your order was shipped the morning of the day after you placed your order. Unfortunately, we are unable to respond to emails at night, but we will respond as soon as we can during our opening hours.
Please know that you can always reach out directly should you need need further assistance and we will be more than happy to help. Thank you again for taking the time to provide your valuable feedback and sorry once again for any inconvenience this may have caused.
Best Regards Malin
Super Annoyed
I have to say I am really really disappointed with the whole experience so far. We finally got the bike delivered(second order, and god knows where the first order is) and guess what: it is the WRONG BIKE!!!!!! Can we have this experience more worse than it is? I want the bike we have ordered not other bike! Please contact me ASAP to sort this out.
August 28, 2023
Unprompted review
Reply from Bikeshop
We apologize for the confusion and inconvenience you have encountered during your bike purchase experience with us, Qki. We take customer service very seriously and clearly we have let you down in this regard. We understand how frustrating this must be for you and that you want the bike that was ordered.
I have passed this on to our customer service. Once again, we apologize for any troubles caused.
Best Regards Malin
Great service
Great service, ordered, I had few questions about order, they answered very fast, got my order at time. Thanks Mantas!
June 30, 2023
Unprompted review
Great prices and fast delivery
I ordered a summer sleeping bag and camping food and the items arrived fast (ordered on Saturday, received next Wednesday). The prices were the best I could find at the time of purchase and especially the sleeping bag was half the price compared to other eshops. Will definitely order from bikeshop again!
June 28, 2023
Unprompted review
Poor customer service
After ordering one of their products that nearly destroyed my bike frame, due to lack of quality they wont answer my emails. I have been humble in what I request in compensation but I haven't received any answer, except for an initial question wether the problem was caused by the problem or me.
Really poor customer service.
June 25, 2023
Unprompted review
Reply from Bikeshop
Hi Pablo,
Thanks for your feedback.
I can see that one of my colleagues in customer support have made a mistake with some of our mails, so a small amount of them have gone unanswered. This is of course not something we are happy with, and we will make sure that you get a reply asap.
I apologize for any inconvenience.
Best regards
Raymond | Bikeshop
I got the bike, but they did not send all required parts…
I got the bike, but they forgot to send me a crucial part for fastening the seat post. The bike has a proprietary part for that. Ive tried to get help through there service, but the phones are down and they don't respond to emails on their support email… Its now been 2 weeks since I got the bike and no help what so ever. sent over 10 emails. My patience is waining and I am starting to get really frustrated. It is totally unacceptable to have such bad customer service. I guess if they would get everything right in the first place all would have been great, but I would not recommend anyone to order from them as of now…
If you anyone at Bikeshop search for: Faktura för 2594298 - 116232 they will find lots of Emails.
May 31, 2023
Unprompted review
Reply from Bikeshop
Hi Simon,
I wish I could help you here, but I cant find any records of you buying a bike from us.
I cant find any e-mails sent to us from you registred e-mail adress either.
Edit: I found your e-mails after you provided some more information. As far as I can see we have replied to your e-mails except for the one sent earlier today. There seems to have been some miscommunication regarding the part you need, but since you now have supplied the pictures we requested it should sort itself out pretty quickly.
Best regards Raymond | Bikeshop
Everything worked out very easily
Everything worked out very easily. Would be even better if the website was available in English as well
May 14, 2023
Unprompted review
No assembly manual and poor customer service
Bought a kids bike that was delivered relatively quickly but with no instruction how to assemble the bike, or even a owner’s manual. On direct request instead of sending instructions they sand a link to a poor instruction in norweigan that is not even complete.
I’m disappointed and concerned that they sell vehicle to be used by children in traffic without a proper manual. I really hope there is not kids out there on poorly assembled bikes risking their health and safety.
Cant strongly enough recommend against this company. Do not buy things from them!
January 4, 2023
Unprompted review
Reply from Bikeshop
Hi Anna,
Thanks for your feedback. We do have a manual that's supposed to be send out by e-mail instead of in paper form because we try to use as little paper as possible. In your case that doesn't seem to have worked properly as far as i can understand.
If you are not happy with the instructions you where sent by link later on after contacting us, we are sorry to hear so and will take a new look at it and see if there is anything we can improve. Adding a second language in addition to Swedish or Norwegian shouldn't be a problem.
If you have any further questions or issues with assembling the bike please do not hesitate to contact our customer service, and we will do our best to aid you.
Best regards
Raymond | Bikeshop
Good price but no customer service
Good price and delivery but no way to contact them with questions about the product. No email adress, no form on website and the customer service part of their website is dead.
October 16, 2022
Unprompted review
Reply from Bikeshop
Hi Marcus,
I'm sorry to hear that you have had some issues with getting in touch with us. Our customer service page should work fine, its https://ks.bikeshop.se/, and our mail adress is support(at)bikeshop.se.
Our on-site chat is also open for most of the business day, and you are more than welcome to get in touch with us there.
Looking forward to hearing back from you through any of our channels if there is anything we can help you with.
Best regards
Bikeshop customer support.
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