WB

I checked prices for home insurance on Confused.com. I didn't pick the cheapest, but I chose the most competitively priced policy that gave me good cover, including legal cover and home emergency cover. It was about £20 cheaper than the insurance company I had last year quoted for this year. I haven't made a claim, so can't comment on that process.

24/10/25 update on my cashback claim. Absolute nightmare!! I have just received an email saying my claim is invalid, because the image I uploaded is unclear! I uploaded the tax invoice they sent me, which should be clear as it has the date of purchase, that it was from Samsung.com and has the IMEI number on it. They asked for a pdf, I sent one! The one they sent me! This seems to me just a ruse to avoid paying the £100 cashback! Seriously think before you engage with any Samsung deals! This is really upsetting me! I am 72, have severe spinal issues and don't need this hassle! Just give me my £100 back please! After all the hassle initially, now to get this email, they are just trying to wear me down so I don't bother! Going to take legal advice now, as this is not on! Please read on to see my initial nightmare with this cashback scheme entered on 23/10/25... I bought an A56 phone with £100 cashback promotion. I had great difficulty claiming the cashback. I kept getting error messages, even though I checked the details were correct. I phoned Samsung and they put me in touch with the promotions company Samsung has engaged to process the claims. This was escalated to another team. I received an email asking me to " Please try to submit your claim again from a different device or after clearing cache and cookies. Please also make sure there is no space before and after the IMEI number. Let us know if this has not resolved the issue you were having. Please do not hesitate to contact us for further assistance." I tried using other devices but got stuck at 'upload proofs of purchase and IMEI no., as these were on my laptop. Tried again on my laptop without clearing cache and cookies and thankfully it worked this time! Now I'm waiting for them to verify the claim and send my £100 cashback, which is an e credit card. Why all this hassle? If they just offered a straight discount, I would have been happy. It has put me off purchasing with any similar promotion. The following month they were offering a £75 discount, which I would have been happy with, as this cashback proved quite stressful and time consuming. However, I am happy with my phone but not with Samsung! Downgraded my review from 3 to one star due to this ongoing stress and hassle!

I am yet another customer who couldn't access their account, due to my email address not being 'valid', even though I was still receiving marketing emails! I was told to use another email address. I explained I have only one email address. Several emails back and forth, they told me:
"Before attempting to log in, first clear your cache and cookies, as well as delete your browser history. Ensure your browser is up-to-date. Wait a few minutes before logging in. Then go to the website and log in via desktop not the M&S app. Ensure that you accept all cookies, as the link can be embedded in the cookies. Then you may proceed to log in and request the password reset link.
If you have tried resetting your password more than 24 hours ago, can you confirm if: -You’ve entered the email address correctly?
- Are you receiving emails as usual?
- Have you checked your spam / junk folder?
If all the details above have been checked and nothing else can be reviewed, you, will need to make a new account. You cannot use the same email address you’ve used previously.
If you have tried resetting the password less than 24 hours:
Please wait a full 24 hours (Note: If you have requested a password reset multiple times, you must wait until all emails have been received. You should not click the Reset my Password button multiple times & should always use the most recent link you’ve received)."
I told them this is much too complicated, I just want access to my account and no emails with link to change password have arrived. They said there's nothing else they can suggest as their system is automated and has limitations! I told them I can't be bothered with all this - I will just shop elsewhere. M&S get your act together, please, otherwise you are likely to go out of business! :(

The best price, after checking prices online.

The best price I could find for my Trek Peanut Crunch bars (better than Amazon!) and fast delivery!

Missed appointments and no automatic compensation paid. 2 appointments to fit smart meters have been cancelled on the morning of the appointments. No automatic compensation was paid. Nor was I told by So Energy about the compensation I was entitled to. I had to find that information myself. Ofgem Guarantee Standards 2015 says for each missed appointment £30 should be paid in compensation within 10 days. As this didn't happen, I phoned and asked for my £90 to be paid (£30 per appt and £30 for failure to pay within 10 days). The customer care person 'raised a ticket' for this amount to be paid to my account, but could not give me any idea what time frame to expect payment to be made. It seems if people don't know they are entitled to this, they won't get it. I will be writing to Ofgem to alert them to this substandard service. Meanwhile, anyone who looks for reviews for So Energy on Trustpilot will be alerted to this issue, by my review.
9/2/24 In response to the reply from So Energy I did provide the information they requested and - So Energy tried to get my review removed and I was given 3 days by the Trustpilot Content Integrity Team to provide evidence that my review is of a genuine experience. I provided my So Energy a/c no., emails between So Energy and myself with the appointments and cancellations and dates of phone calls and phone nos. My review is still on, so Trustpilot must be convinced from my evidence that my review is genuine. Thank you, Trustpilot! :) Further to my original review, So Energy have agreed to pay £30 for the 1st missed appointment, but not £30 for not doing so within 10 days and nothing for the 2nd missed appointment, both cancelled on the morning of the day scheduled. I have just received a statement and cannot see the £30 credited to my a/c yet. I sent them links to the Ofgem website 'Quality of Service Guaranteed Standards' and the Government's Legislative website to show them their obligations as an Energy Co. I received a reply that says ((quote) "Thank you for sending in the relevant information, however I must apologise as this is not our terms of services and this does not apply to your appointment". I have replied, asking them to confirm that they are saying that Ofgem's Standards and the Government's legislation do not apply to their company? They clearly know my a/c details and email address linked to my a/c, as they used my details to try to remove my review, so why are they saying I didn't provide the requested details? Please So Energy, live up to your obligations, so I can give you a better review!

Good quality door and door furniture. Used recommended installer (Nuvue) and happy with service. Would have liked more colours to choose from.

The Fortisip drinks arrived quickly and have helped my recovery tremendously, from being very unwell.

I like that I can order tile samples to check colour for my kitchen. I don't like that I have had to pay quite a lot for them. Other tile companies allow 3 free samples - especially if they are cut samples. You only have to pay for full tiles. It would put me off if I need to order more samples when I do my bathroom.

Plants came well packed. They seem to be doing well since I planted them.

Fast delivery, straight after the Easter bank holiday.

Good to be able to track how near the delivery is. Driver was back in his van by the time I opened the door. Not sure if he was going to leave my package on the doorstep and go, if I hadn't been so quick to open the door, so lost one star for that. He did ring the bell, which was good. We can hear it throughout the house.

Good price. Fairly large pieces of chopped dates. Quite tasty. Would buy again.

Amendment to this review: I emailed El Camino with my complaint and they responded promptly to say they will replace the bracelet with one the correct length, so I have sent it back. I await the replacement. Just hope it gets here in time, as it is for a present.
26/11/22 Further amendment - They refunded my postage, for returning the bracelet that was too short and I have now received a replacement that does measure 46cm. They sent it before they received the returned bracelet, as I told them it is for a present. Fortunately, in spite of the postal strike, it has arrived in time for our visit to family members.
Original review: I bought a double turquoise bracelet, described as 46cm, which is the longest length and £3 more than the 44cm size and when I stretched it out to measure it with a metal tape, it measured 45.5cm, not 46cm! I feel cheated! I included the length of the clasp and made sure I stretched it out well. It's not as if El Camino's products are cheap - I paid £42.99 for it! Very disappointed. Have emailed them - we'll see what their response is......

Best price for Mavala Scientifique, after shopping around, thank you.

We needed a sat nav quickly for a journey at short notice. Currys was by far the best price and were able to deliver quite quickly, which was important. We used the live chat on the website to check if it could be delivered in time. Chap was very helpful. Purchase arrived in good condition. Good experience - will use again.

The delivery driver did not use the doorbell, he knocked quietly on the front door. I am working from home at the back of the house and we have set up the doorbell so I can hear it. I cannot hear a gentle knock on the front door. The doorbell even has a bright blue LED ring of light around it, so it is really obvious - not as though he could have missed it! We have had to put a large notice in the window next to the front door to draw attention to the doorbell, which I would rather not have to do, but it seems to be necessary.

Everything fine, thank you