OnBuy.com Reviews 

129,401
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 27,372 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing and the added benefit of cashback on orders, making their purchases more affordable. People appreciate the wide selection of products available, ranging from everyday essentials to unique spare parts, and find the website easy to navigate for ordering. The delivery service is frequently highlighted for its speed and efficiency, with many items arriving on time or even earlier than expected, often well-packaged and in excellent condition. However, some customers also noted issues with product quality, receiving items that were damaged, not working, or not as advertised. There were also instances of delayed deliveries, cancelled orders with price increases, and difficulties in obtaining refunds or correct items.

What people talk about most

Product

Customers had positive experiences with products, frequently highlighting great quality at reasonable prices,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Price

Consumers find prices to be very positive, with many reviewers highlighting competitive and reasonable... See more

Order

People report positive experiences with order, noting good communication and timely updates on their... See more

Quality

Reviewers mention positive feedback about quality, often highlighting products as great quality, well-built,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OnBuy has become my favourite place to shop online in the UK. What I like most is how easy it is to find what I need and compare sellers all in one place. Prices are great, delivery is usually real... See more

Company replied

Rated 5 out of 5 stars

It’s a surprising market place for many things, some of them mundane household essentials like rechargeable batteries and even obscure spare parts to give new life to tired items . The prices are more... See more

Company replied

Rated 5 out of 5 stars

Really great experience shopping on OnBuy. Easy to use website, competitive prices, and I love the cashback on every order. Delivery was fast and all my products arrived exactly as described. Huge... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really great experience shopping with OnBuy. The website is easy to use, prices are competitive, and I love that you get cashback on every order. Delivery has been fast and all my items... See more

Company replied


Company details

  1. Online Marketplace
  2. e-Commerce Solution Provider

About OnBuy.com

Written by the company

display img
OnBuy is a UK-born Cashback marketplace on a mission to change online retail for the better! Committed to fair practice and great value, we connect you with thousands of sellers, showcasing items from small, local businesses to the biggest household name brands. Shop millions of products in one convenient location, and earn instantly redeemable Cashback on everything from health and beauty essentials to homewares and top-of-the-range tech. With a wide range of payment and delivery options available, whatever you’re in the marketplace for - it pays to OnBuy it!
Visit OnBuy Shop By Brand Shop Popular Help & FAQ Sell With OnBuy

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

129K reviews

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Asks customers to review

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4.4

All reviews

(129,401)

26,676 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery service was excellent

Delivery service was excellent. Parcel arrived excactly on time. Item Easy Living mattress stain remover cleaned my sons mattress and I was very pleased with the result.

July 9, 2026
OnBuy.com logo

Reply from OnBuy.com

ellen
Thank you for your lovely feedback. We are glad to hear the delivery was on time and that the mattress stain remover worked so well for you. We appreciate you taking the time to share your experience.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Ordered delivered 2days later…

Ordered delivered 2days later brilliant.
Table self assembly easy to follow instructions, table is well made and looks great.

July 7, 2026
OnBuy.com logo

Reply from OnBuy.com

Mark
Thank you for your lovely feedback. We’re pleased to hear your order arrived quickly and that the table was easy to assemble and looks great. Enjoy your new table.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Good service good quality fast delivery…

Good service good quality fast delivery will be ordering again from them

July 8, 2026
OnBuy.com logo

Reply from OnBuy.com

customer
Thank you for your lovely feedback. We’re pleased to hear you were happy with the service, quality, and fast delivery, and we look forward to serving you again.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

It wasn’t great I haven’t taken it out…

It wasn’t great I haven’t taken it out the box yet.too hot to do gardening.but it arrived on time I’m hoping it will work fine..we’ll see…

July 13, 2026
OnBuy.com logo

Reply from OnBuy.com

Gary Rooney
Thanks for your feedback and for letting us know it arrived on time. We hope it works well for you once you get a chance to use it.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Gift set for less then just a bottle

I was looking for a good price on a bottle of perfume, I ended up with a full gift set that was around £40 cheaper than just the perfume alone. Fast delivery and well packaged to prevent damage. Will be looking for more bargains.

July 2, 2026
OnBuy.com logo

Reply from OnBuy.com

Dawn Cartledge
Thank you for your lovely review, and we are glad you found such a great saving on the gift set. It is great to hear your order arrived quickly and was well packaged too. We look forward to helping you find more bargains again soon.

Have a great day!
OnBuy Trustpilot Team

Rated 1 out of 5 stars

Didn’t receive my order -no explanation

Didn’t receive my order - when it didn’t arrive on date promised complained to Onbuy - no explanation - a few days later got a refund again no explanation- if this is how they treat customers don’t bother - at least I got my money back back

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

good product,good price and very quick…

good product,good price and very quick efficient delivery of item.

July 6, 2026
OnBuy.com logo

Reply from OnBuy.com

Susanne Jacklin
Thank you for your lovely feedback. We’re pleased to hear you were happy with the product, price, and quick delivery.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars
OnBuy.com logo

Reply from OnBuy.com

JHAIN-ZAIB SADEEQ
Thank you for your lovely feedback. We are delighted to hear you think OnBuy is one of the best around and appreciate your support.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Thank you
I cannot fault this company at all

July 9, 2026
OnBuy.com logo

Reply from OnBuy.com

Janet Bell
Thank you for your kind review. We’re delighted to hear your order arrived so quickly and that you had a great experience with us. Thank you for choosing OnBuy.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Great service

Great service as always highly recommend 👏 👍🏻

July 10, 2026
OnBuy.com logo

Reply from OnBuy.com

Tricia
Thank you for your lovely feedback and recommendation. We’re glad you’ve had great service as always and appreciate you taking the time to share it.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Quick and safe delivery

Item arrived before scheduled time slot in perfect condition and very happy with the product

July 4, 2026
OnBuy.com logo

Reply from OnBuy.com

Louie Denham
Thank you for your lovely feedback. We’re delighted to hear your item arrived early, safely, and in perfect condition, and that you’re very happy with the product.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

I have had no problems with onbuy.com

I have had no problems with onbuy.com
I have not shopped much on the website but i have received the items fine

November 2, 2025
OnBuy.com logo

Reply from OnBuy.com

Layla
Thank you for your kind feedback. We’re glad to hear you’ve had no problems and that your items arrived fine. We appreciate you choosing OnBuy.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Very happy with my perfume

Very happy with my perfume, good price and excellent delivery time

July 10, 2026
OnBuy.com logo

Reply from OnBuy.com

Mrs Park
Thank you for your lovely feedback. We’re pleased you’re happy with your perfume, the price, and the excellent delivery time.

Have a great day!
OnBuy Trustpilot Team

Rated 4 out of 5 stars

The ordering was”simple” for me…

The ordering was”simple” for me…. I am not computer “savvy” so I now have the knowledge to order again. Thank you.

July 3, 2026
OnBuy.com logo

Reply from OnBuy.com

Caroline Simmons
Thank you for your lovely feedback. We’re glad the ordering process felt straightforward and that you now feel confident ordering again.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Amazing

Amazing . I will order again. Good price

July 13, 2026
OnBuy.com logo

Reply from OnBuy.com

Tran Le
Thank you for your lovely feedback. We are so pleased you found a good price and that you plan to order again.

Have a great day!
OnBuy Trustpilot Team

Rated 1 out of 5 stars

Fraud

Immediately after buying on this site, my credit card details were used fraudulently. I don’t trust this site.

July 9, 2026
Rated 5 out of 5 stars

On Buy great have never been…

On Buy great have never been disappointed with any items

July 13, 2026
OnBuy.com logo

Reply from OnBuy.com

Babs
Thank you for your lovely feedback. We’re delighted to hear you’ve consistently been happy with your purchases and that OnBuy has been a reliable choice for you.

Have a great day!
OnBuy Trustpilot Team

Rated 1 out of 5 stars

Shameful

Ordered an electric fan that doesn't work as a fan it's purely ornamental, only offered refund of 20% of price we paid, shame on all involved

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

OnBuy are a very reliable company

OnBuy are a very reliable company. I've ordered a few items and they arrive quickly and well packaged. Plus a wee bonus of cash back on the items ordered. I would highly recommend OnBuy 😀

July 10, 2026
OnBuy.com logo

Reply from OnBuy.com

Linda Howieson
Thank you for your kind feedback. We’re glad to hear your orders arrived quickly and well packaged, and that you’ve enjoyed the cashback too. We really appreciate your recommendation.

Have a great day!
OnBuy Trustpilot Team

Rated 5 out of 5 stars

Great Service

It was easy to order, kept informed about delivery, great service.

July 6, 2026
OnBuy.com logo

Reply from OnBuy.com

valerie
Thank you for your lovely feedback. We’re glad you found the ordering process easy and that you were kept informed about delivery. We really appreciate you choosing OnBuy.

Have a great day!
OnBuy Trustpilot Team

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