OnBuy has become my favourite place to shop online in the UK. What I like most is how easy it is to find what I need and compare sellers all in one place. Prices are great, delivery is usually real... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
167-169 Great Portland Street, Fifth Floor, W1W 5PF, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery service was excellent. Parcel arrived excactly on time. Item Easy Living mattress stain remover cleaned my sons mattress and I was very pleased with the result.

Reply from OnBuy.com
Ordered delivered 2days later brilliant.
Table self assembly easy to follow instructions, table is well made and looks great.

Reply from OnBuy.com
Good service good quality fast delivery will be ordering again from them

Reply from OnBuy.com
It wasn’t great I haven’t taken it out the box yet.too hot to do gardening.but it arrived on time I’m hoping it will work fine..we’ll see…

Reply from OnBuy.com
I was looking for a good price on a bottle of perfume, I ended up with a full gift set that was around £40 cheaper than just the perfume alone. Fast delivery and well packaged to prevent damage. Will be looking for more bargains.

Reply from OnBuy.com
Didn’t receive my order - when it didn’t arrive on date promised complained to Onbuy - no explanation - a few days later got a refund again no explanation- if this is how they treat customers don’t bother - at least I got my money back back
good product,good price and very quick efficient delivery of item.

Reply from OnBuy.com

Reply from OnBuy.com
Item arrived before scheduled time slot in perfect condition and very happy with the product

Reply from OnBuy.com
I have had no problems with onbuy.com
I have not shopped much on the website but i have received the items fine

Reply from OnBuy.com
Very happy with my perfume, good price and excellent delivery time

Reply from OnBuy.com
The ordering was”simple” for me…. I am not computer “savvy” so I now have the knowledge to order again. Thank you.

Reply from OnBuy.com
Immediately after buying on this site, my credit card details were used fraudulently. I don’t trust this site.

Reply from OnBuy.com
Ordered an electric fan that doesn't work as a fan it's purely ornamental, only offered refund of 20% of price we paid, shame on all involved
OnBuy are a very reliable company. I've ordered a few items and they arrive quickly and well packaged. Plus a wee bonus of cash back on the items ordered. I would highly recommend OnBuy 😀

Reply from OnBuy.com

Reply from OnBuy.com
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.