My issue isn’t with Evri as such as they delivered an incorrect parcel to me but it was incorrect as Vinted provided incorrect details for me. I’ve had a parcel for Juliette Davis posted to me; a USB... See more
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Review summary
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You used to be a terrible company under another name. But even I have to admit that of late things have improved drastically from my end. If however I was selling then I might have to think twice. Eve... See more
Like the fact was kept updated and the courier knocked at the door did not just leave the parcel outside
Happy with the service apart from some parcels did not arrive the date suggested.
Company details
About Evri
Written by the company
Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
Contact info
United Kingdom
- https://www.evri.com/help-and-support/help-centre#/
- www.evri.com
Download the Evri app
4.1
Great
6M reviews
Asks customers to review
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Gordon is a great guy and a credit to…
Gordon is a great guy and a credit to your company
July 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
Mobility issues
I’d appreciate the person to wait a little longer for me to get to the door.
July 11, 2026
Excellent everytime.
July 9, 2026
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
Good job well gone
Evri driver is amazing all delivers packages & parcels, on time & always knows were to leave customers packages if not @ home keep up good work .
July 14, 2026
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
Once again items missing
Once again items missing. The parcel was delivered to my neighbour and it was open and I received 1 item out of 4 that was supposed to be inside. The parcel was from Ali express and the items were combined postage. I received a usb dew heater for my telescope, missing items were a glass star globe ornament, a lens cleaning kit and a tripod bag. I have had to ask for refunds from the Ali express sellers and have received 2 out of 3 refunds so far. I am not happy with this as evri have lost several of my parcels and damaged some items.
July 10, 2026
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity
Best service
Evri’s service is very good and fast and safe in the safe time.
Thank you so much for your service🙏
July 10, 2026
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
I keep getting parcels delivered to…
I keep getting parcels delivered to unknown addresses and I don't receive my orders!!
July 10, 2026
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
Parcel delivered quickly and by a very…
Parcel delivered quickly and by a very pleasant delivery driver. A totally perfect transaction.
July 14, 2026
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
My parcel has already been opened
My parcel has already been opened, and we were at home. The delivery driver didn't knock on the door at all.
July 14, 2026
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
My deliveries from Evri always are on…
My deliveries from Evri always are on the day and within the time slot given. I like the companies tracker system as I find that helpful. Also the couriers are always pleasant. So far I have never had anything to complain about, the company serves my area very well.
July 9, 2026
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
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