Hometap Reviews 

7,114
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,071 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and clear communication, making interactions pleasant and informative. Many reviewers highlight the exceptional customer service, noting that representatives are polite, attentive, and provide consistent updates throughout the process. People appreciate the personalized approach and the ease of connecting with knowledgeable team members, often mentioning prompt responses to their questions. The overall service experience is frequently described as quick, smooth, and easy to understand, with many finding the process efficient and convenient.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting clear communication and helpfulness... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing the process as smooth,... See more

Service

Users describe positive interactions with service, highlighting professional and prompt assistance from... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hometap is an awesome way to get access to some of your equity, without monthly payments! Grant was very helpful throughout the process! He made everything very clear and was wonderful with his commun... See more

Rated 5 out of 5 stars

Breanna was great to work with. She explained everything clearly and answered all questions. At one point I was going to stop the Hometap process because I had found employment but it was a commissi... See more

Rated 5 out of 5 stars

Hello HomeTap Family. That’s how we felt during this process. Not enough words can express our sincere thanks and appreciation to all HomeTap staff that helped us along the way from the beginning with... See more

Company replied

Rated 5 out of 5 stars

Eric K was an absolute pleasure to work with. His initial contact was extremely friendly and upbeat. He was so easy to connect and communicate with not to mention his consistency with updating us t... See more

Company replied


Company details

  1. #10 of 178 best companies in Alternative Financial Service
  2. #14 of 250 best companies in Non-Bank Financial Service

Written by the company

Hometap lets you tap into tomorrow's home value, today - without having to make monthly payments. Hometap is an investor that provides qualified homeowners a new way to fund important opportunities including renovations, small businesses, debt repayment and education.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,114)

1,985 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was the answer I needed

This was the answer I needed. It was the professionalism I expected and appreciated. No regrets or second thoughts about the process and the outcome.
The process was easy and Ms. Melissa was an absolute pleasure to work with.
I have already referred Hometapp to a friend.

Thanks Hometapp!
Dr. Brendly

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

My equity manager

My manager went to great lengths; there was times when I wanted to give up. Seemed like my mortgage company was holding a lot up. My manager Noa Gibson helped me understand my financial progress by taking this equity loan out. It sets me up and puts me in a very good financial position.

July 14, 2026
Rated 5 out of 5 stars

Patricia was an absolute pleasure

Patricia was an absolute pleasure to work with. She was always quick to respond, incredibly helpful, and made the entire process smooth and stress-free from start to finish. She took the time to answer all of my questions and kept me informed every step of the way. Her professionalism, communication, and positive attitude made the experience a great one.

July 14, 2026
Rated 5 out of 5 stars

The experience to date has been smooth…

The experience to date has been smooth and informative. Everything has been explained and examples given. Dan with Hometap has been very easy to work with and responded everytime if I had questions. Just waiting on notary for signing and fund dispersment. Very Satisified

July 14, 2026
Rated 5 out of 5 stars

Danielle is a superstar!

Worked with Danielle M. and she made everything very easy to understand and was prompt everytime I had a question or had a step that needed to be finished. So many people you deal with professionally these days are very unorganized but her work ethic shows. Glad I got her when I originally filled out an application!

July 14, 2026
Rated 5 out of 5 stars

Great Agents & A Great Choice For Our Family

Working with Brian and Osa was an absolute privilege! They were both phenomenal and incredibly informative throughout the process. Brian made everything so easy and worked efficiently on our behalf, making it a fantastic overall experience. I highly recommend Hometap to anyone looking to use their equity to fix up their home before selling. Thanks to the Hometap team, our family is now one step closer to achieving our next big goal!

July 14, 2026
Rated 5 out of 5 stars

Joe Kim!

Joe Kim!! Was amazing, he was with me every step of the way a provide answers to any questions that I had…

July 14, 2026
Rated 4 out of 5 stars

A special thank you to Raemy for being…

A special thank you to Raemy for being patient, professional, and helpful throughout the process. Raemy kept me informed every step of the way, answered my questions promptly, and made the experience smooth and stress-free. Excellent customer service!

July 10, 2026

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