The prices of PC components are among the lowest on the market. Often the site even offers discount codes to save even more. I purchased an RTX 4070 Super and an OLED ultrawide monitor and had no is... See more
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G29 offers great force feedback and a premium leather wrapped feel that makes racing sims much more immersive. Pedal unit is stury though the brake pedal is quite stiff and takes some getting used to
Company replied
I ordered a new Galaxy Z FOLD 7 512 go for 1949. Samsung implemented the AI into the phone and it was easy to navigate around there, even though it’s my first time using samsung phones, I used only iP... See more
Company replied
Placed two different orders in the last month or so, received everything in an appropriate time and without issues, so... I would certainly recommend the store! Minor concern: the parcels have been... See more
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Company details
About LDLC
Written by the company
LDLC.com tous vos besoins informatiques à portée de souris depuis plus de 25 ans !
Que vous cherchiez un PC Portable, un PC fixe, un PC Gamer, un smartphone, une télévision, du materiel Hi-Fi.
Nous avons plus de 25000 références, et plus de 800 marques au catalogue, et très souvent un code promo LDLC disponible.
Notre meilleure publicité, les avis LDLC de nos clients.
Que vous cherchiez un PC Portable, un PC fixe, un PC Gamer, un smartphone, une télévision, du materiel Hi-Fi.
Nous avons plus de 25000 références, et plus de 800 marques au catalogue, et très souvent un code promo LDLC disponible.
Notre meilleure publicité, les avis LDLC de nos clients.
Contact info
2 rue des érables, 69 578, Limonest, France
- 04 27 46 6000
- suivi@ldlc.com
- www.ldlc.com
4.4
Excellent
202K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
**★☆☆☆☆**
**★☆☆☆☆**
I was refused the ability to purchase from this website simply because I am a business owner from Germany. Instead of treating customers equally, they decided to reject my order based solely on my country of origin.
This is an unacceptable way to do business. If you choose to discriminate against customers based on their nationality, don't expect international customers to trust your company. I would never recommend this business to anyone looking for fair and professional service.
Edit: I registered at your pro website and you declined me as a csutomer saying "i am not a business" like what the helly i make 7 figures
3 July 2026
Unprompted review
Reply from LDLC
Hello,
We strongly reject the allegations made in your review.
Your order was not declined because you are German or because your company is based in Germany. As we clearly explained during our previous exchanges, your purchase was intended for a business, and you were therefore directed to LDLC.PRO, our platform dedicated to professional customers.
Describing this situation as discrimination or suggesting that your nationality played any role is simply incorrect and does not reflect the facts. We regret that our explanations have been misunderstood, but we cannot accept statements that misrepresent our practices.
Should you wish to place your order through the appropriate professional channel, LDLC.PRO remains at your disposal.
Kind regards,
The LDLC Team
Thanks to these **** my full name and…
Thanks to these **** my full name and email is public. On a 20+ years old email, following good practices of online security, they are the very first that leaked my email+real name pair. Honestly, I wish you all the worst.
REPLY:
Surprising you say. I guess you were not an employee in 2024 when the company suffered multiple data leaks, surely due to mediocre security practices. That's the thing with data leaks. I would like to say, just like you will "but that's old", but no, it doesn't work like that. My name is still my name 18 months later. My surname too. My email too. You save money on security, and we pay the price for a very long time. So yes, you don't share data with third parties. Except when you do.
3 July 2026
Unprompted review
Reply from LDLC
Hello Hvo,
It goes without saying that we do not disclose any personal data to third-party companies, so your review is quite surprising 🤔.
Unfortunately, we are unable to provide a more personalized response, as you did not include any order reference with your review, even after we reached out to request one. As a result, we are unable to access your case or even verify your review. ❌
Kind regards,
The LDLC Team
I love this site
I love this site ez to use and give the best items on market ez to know when your order will arrive and you will have exactly what you order i personally love this site
17 May 2026
Unprompted review
Reply from LDLC
Hello,
We’re really happy you love the site and that everything is clear from order to delivery 😊. Thank you so much for your amazing feedback !
See you soo n,
The LDLC Team 💻
Reply from LDLC
Bonjour Richard,
Nous sommes ravis que votre expérience ait été impeccable et que tout se soit déroulé comme attendu 👍.
Au plaisir de vous accompagner à nouveau très prochainement ✨.
L'équipe LDLC
G29 offers great force feedback and a…
G29 offers great force feedback and a premium leather wrapped feel that makes racing sims much more immersive. Pedal unit is stury though the brake pedal is quite stiff and takes some getting used to
9 April 2026
Unprompted review
Reply from LDLC
Hello Roman,
Thank you for taking the time to share this review. We hope you'll be enoying great hours of gaming, see you soon !
Team LDLC
Demanded full verification with face and document scan
They demand you both provide specific documents and photo/video capture of your face, supposedly to combat scam. This is thrown in doubt when despite using innate 3D verification mechanism with your bank, they still require it in spite of saying they would not. Similarly there is no clear indication of this process before purchase.
Your order will be delayed until you complete the verification, though the money is still taken from your account. Be aware of before ordering.
That being said the service is very good and professional, as is the fact that they are present on here. My order apart from the verification went well. So assuming you are ok with verification and are ok with having your money bound after ordering as opposed them just doing the process before order, I can recommend.
13 March 2026
Unprompted review
Reply from LDLC
Hello,
To ensure the highest level of transaction security, we may indeed need to request supporting documentation or a change of payment method 🔑. In fact, it is not uncommon for victims of fraud to contact us to thank us for having a rigorous verification system that has enabled us to prevent a direct debit from their bank account!
Of course, this procedure is carried out within a legal framework; the data is not passed on to any third party and is deleted.
Thank you for taking the time to share your concern, and we hope that the successful delivery of your parcel has helped you to trust us 🙂.
The LDLC Team
Legit company
Legit company. I bought the ASUS Pro Workstation 3000-watt PSU from them, and it works great with dual RTX 6000 Pros. Knowledgeable Support and responsive support.
15 November 2025
Unprompted review
Reply from LDLC
Hello Blake,
Thank you for your great feedback ! We're delighted to hear that your ASUS Pro Workstation PSU is powering your dual RTX 6000 Pros perfectly, that’s some serious setup ⚡😊. Glad our support team could help along the way !
See you soon,
The LDLC Team 💻
Faster than my local stores
All my experience was very positive. Everything was very fast, all components work. Never contacted their support though.
25 February 2026
Unprompted review
Reply from LDLC
Hello Leo,
Thank you very much for your great feedback 😊 We are delighted to read that everything was fast and that all your components are working perfectly, faster than local stores sounds like a win !
See you soon,
The LDLC team 💻
First time purchase with them
First time purchase with them. I was a bit skeptical due to the mix opinions, but I gave them my trust and they have delivered greatly. I bought an Asus 5k monitor. Saved big money. Bought on Tuesday feb 17th and got delivered on Thursday feb 19th in Valencia, Spain. Only complain I have is they would only use Seur as carrier for Spain and I really don´t trust that company. In this case, package arrived quick and safe.
19 February 2026
Unprompted review
Reply from LDLC
Hello Agustin Jose,
Thank you so much for your first order and for giving us your trust despite the mixed reviews, we are truly happy we could win you over 😊.
Enjoy your new ASUS 5K monitor and the great savings that came with it ! We understand your concern about the carrier and we appreciate your feedback, but we’re glad everything arrived quickly and safely in Valencia.
See you soon,
The LDLC Team 💻
Fraud practiced by LDLC
It feels like LDLC is confusing things:
1) Failure to refund after forceful order cancelation is poor service.
2) Not refunding orders and trying to keep buyer's money is a fraud and punishable by law.
I hope French authorities review all negative feedback posted on this platform and will take it into account.
First you said it takes more than 7 days to refund ApplePay payment, now you say you never debited me in the first place!
You definitely did take my money:
Transaction ID: 703178e8-5d5b-4baf-97a0-4822133fd834
Transaction Amount: 2505.25 EUR
Card: ...5612
Jan 30, 2026 at 12:04:00 PM
Nothing defamatory is posted by me here, only bare facts - you took my money, canceled the order and trying to steal my money from me now by not processing a refund and failing to recognize the payment!
Refund my money or I will take it further!
30 January 2026
Unprompted review
Reply from LDLC
Hello Fabian,
Posting a defamatory notice is contrary to the terms of use of this platform. You have not been debited for the order placed, you are confusing bank imprint and debit.
Thank you for your understanding.
Team LDLC
Excellent service
Excellent service. I ordered a Canon printer on the Wednesday afternoon and it arrived Monday morning, had emails throughout about delivery, and was considerably less expensive than other online retailers, highly recommend
2 February 2026
Unprompted review
Reply from LDLC
Hello D.Jenkins,
Thank you very much for your recommandation 😊. We are happy to read that you are satisfied with our services and we look forward to serve you again !
Team LDLC
LDLC does not refund on purpose!
This company does not refund orders on time. I paid almost €2600 for an item, they canceled the orders and still keeping the money, after 6 business days! The reason is that they prefer to use customer money for their own needs, it's like 0% loan for them, instead of giving it back for non-delivered service. Beware! They've kept my money on many occasions, when paying through PayPal or credit card directly. They've always explained is as "your bank did not process a cancelation and did not return the money" but it's nothing but lies. When pushed against the wall their justification "sorry, something did not go right" which is bs as well. They do it on purpose!
22 January 2026
Unprompted review
Reply from LDLC
Hello Alexis,
We firmly dispute the accusations made in your message and would like to clarify the situation in a factual and transparent manner.
As already explained in our previous communications, the orders concerned were automatically cancelled due to a strict limitation applied to this extremely rare product: one RTX 5000 series graphics card per household. Any attempt to exceed this limit systematically results in order cancellation, in accordance with our terms and conditions of sale.
Regarding the refund, we want to be perfectly clear: LDLC never intentionally retains customer funds. As soon as an order is cancelled, the refund is immediately initiated on our side and transmitted to the payment provider (PayPal or your bank).
When delays occur, they are related to technical or banking processing constraints and not to any deliberate action on our part. This is why we advised you to contact your bank directly, as only they are able to confirm the status of the refund.
We regret that this situation has led to such dissatisfaction, but statements suggesting intentional misconduct are inaccurate.
Our customer service remains available should you wish to review the situation in a calm and factual manner 🙏.
Kind regards,
The LDLC Team
Truly Great Customer Service
Spoke with Renaud over the phone about a US order, he provided very detailed information about warranty and different scenarios to ensure I can be protected. Great service and very patient!
26 January 2026
Unprompted review
Reply from LDLC
Hello Perceus,
Thank you very much for this great review that is shared instantly with Renaud 😊. We hope you'll be satisfied with your order, see you soon !
Team LDLC
Ordered an Asus laptop 1 month ago
Ordered an Asus laptop 1 month ago. Stoped working after 3 weeks. Has been sent back for reparation 2 weeks ago and still no news as of today. No compensation was proposed. Very disappointed by the customer service, Live Chat agents are almost disrespectful. They have very good reviews in Trustpilot but trust me they don't deserve such a high rating.
23 January 2026
Unprompted review
Reply from LDLC
Hello Malik,
We apologise once again for the breakdown of your computer 🙏. This is a rare occurrence, but we will honour the warranty.
Tests are currently being carried out on your machine and we are doing our utmost to reduce your waiting time.
Regarding the chat discussion, we are sorry that it did not meet your expectations, but we were unable to respond favourably to your requests. However, we are honouring our obligations under the warranty.
We thank you for your patience and remain available for any further enquiries.
The LDLC Team
I am shocked by the poor delivery…
I am shocked by the poor delivery service and refund process in Italy. I ordered a small item that was shown as in stock at the time of purchase. It was dispatched on the same day, December 11th, with a stated delivery time of 3–5 days.
Later, I discovered that although the company claims to have stock in Italy, the item was actually shipped from France. Despite France being a neighboring country within the EU, the delivery took nearly 20 days.
By the time the item arrived, I was no longer available to receive it, so I requested a refund. Unfortunately, I have still not received either the product on time or the refund to my account.
This experience has been extremely disappointing. Neither the delivery nor the refund process was handled properly. I consider this service utterly unacceptable and will not order from this shop again.
15 January 2026
Unprompted review
Reply from LDLC
Hello Leyla,
We fully understand your disappointment regarding the delays you experienced 🫤
.
First, there was a delivery delay. Once the parcel was made available at the pickup point, you chose to cancel your order; however, the carrier unfortunately took a long time to return it to us. Returns are not treated as a priority at the end of the year due to the high volume of parcels related to the holiday season.
You are absolutely right to say that you have been waiting far too long, and we are therefore arranging the refund of your order without any further delay. As the parcel is still in Italy, we kindly ask you to refuse it should it be presented to you.
Lastly, a discount has been sent to you by email as a gesture of goodwill to make up for this inconvenience.
Thank you very much for your patience 🙏.
The LDLC Team
Excellent
Excellent! Excellent items and fast delivery to Latvia. Thank you! :)
24 December 2025
Unprompted review
Reply from LDLC
Hello,
Thank tou for the fives stars ✨. We're happy to read that tour items were delivered fastly, see you soon and happy holidays !
Team LDLC
Disappointing Graphics Card Order – No Tracking Updates Despite Payment
I placed my first order with LDLC and everything went perfectly — fast processing and smooth delivery. Encouraged by that, I ordered a graphics card next. The order was quickly accepted and I received an email confirming that the courier had taken charge of the package.
However, days went by and the tracking status never changed. After a couple of days, I contacted customer support to ask for clarification, but I was only told to wait while they “investigated the issue.” It’s now been quite some time, and the tracking status is still the same. I have no idea where my graphics card is, even though the payment was completed successfully.
Meanwhile, I know for a fact that other people placed orders on the website around the same time and received updated tracking information regularly. My experience feels extremely disappointing and unprofessional — I’ve been treated very poorly as a customer, especially compared to others.
3 December 2025
Unprompted review
Reply from LDLC
Hello,
Thank you for taking the time to share your experience — although we’re truly sorry to hear how disappointing this second order has turned out 😔. After a smooth first purchase, it’s entirely understandable to expect the same level of service, and we regret that this hasn’t been the case.
When a tracking number shows no updates for several days, it may indicate a logistical issue that needs further investigation. That said, we absolutely understand how frustrating it is to be kept waiting without clear or reassuring answers. You deserve better communication and transparency.
To help us assist you more efficiently, we invite you to reach out via this contact form:
👉 https://www.ldlc.com/contact
This will allow us to access your order details and work on a concrete solution as quickly as possible.
Also, just so you know: Trustpilot gives you the option to add your order reference when posting a review. This allows your review to be marked as verified, and more importantly, it helps us provide a personalized and accurate response 🙏.
We truly hope to turn this experience around for you very soon ✨.
The LDLC Team
They don't answer questions by email
The support service responded. Thank you.
26 November 2025
Unprompted review
Reply from LDLC
Hello,
Thank you for your feedback. We're truly sorry to hear that you didn’t receive a response to your message 😔. Our customer service team replies to all inquiries, whether they're written in French or English.
It’s possible your message didn’t reach us correctly, or was misrouted by mistake. To ensure we can assist you properly, could you please reach out again through our contact form? You’ll find it here: https://www.ldlc.com/contact
👍.
We hope to resolve this quickly and provide you with the service you deserve ✨.
The LDLC Team
Best customer service ever!
Great! They really helped me with my order — it was stuck due to a delayed item from a supplier. They offered me a solution that worked perfectly for me, and they shipped everything else right away. Two days later, I had already received my entire order.
21 November 2025
Unprompted review
Reply from LDLC
Hello Giorgia,
Thank you so much for your amazing feedback, we're really happy to know everything worked out smoothly for you 😊 !
See you soon !
The LDLC Team 💻
Galaxy
I ordered a new Galaxy Z FOLD 7 512 go for 1949. Samsung implemented the AI into the phone and it was easy to navigate around there, even though it’s my first time using samsung phones, I used only iPhones before switching to new Android models. The camera is much better than I thought. I wish they would provide some discounts on these phones, cuz the price is kinda expensive.
31 July 2025
Unprompted review
Reply from LDLC
Hi Arthur,
Thank you so much for sharing your experience! We’re thrilled to hear that you’re enjoying your brand new Galaxy Z Fold 7 📱✨. Making the switch from iPhone to Android can be a big step, so it’s great to know that the interface—especially with the new AI features—made the transition smooth and intuitive for you.
We’re also glad the camera exceeded your expectations! As for the price, we completely understand—these innovative devices do come with a premium tag. That said, we regularly propose deals and promotional offers, so feel free to keep an eye on our site for future opportunities 💸😉.
Enjoy your new phone, and we hope to see you again soon on LDLC!
The LDLC Team
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