Darty Reviews 

BRILLIANT SERVICE- FITTER HAD A PROBLEM WITH THE CONNECTION TO OUR NEW DISH WASHER. HE RETURNED AFTER WORK WITH A NEW CONNECTOR AND RECTIFIED THE PROBLEM -HE WOULD NOT ACCEPT ANY PAYMENT FOR EITHER THE PART OR HIS TIME. RESULT IN FUTURE WE WILL HEAD DIRECT TO DARTY

I ordered Marantz CD 6007 (refurbished) on 01.07. from Darty Occasion worth EUR 280. It was expedited timely via Chronopost. Then the problems started. Delivery date has been changed 8 times and the parcel has not arrived to date. I appreciate it is Chronopost not knowing where the parcel is but Darty online support allows itself 2 days to respond to a request to help and 8 days to process a complaint. This is unexeptable. Not to mention wrong choice of a delivery partner.

Ordered statlink 20 June with "guaranteed" delivery 1 July into store. No delivery. Contacted customer support - it will be in stock next week. Called the next week was told they will call me when it's available but no time frame given. Called again, now no stock until August. Cancelled the order. What a hopeless lot in this era of customer service.

I really wouldn't recommend buying from this company. We spent 5000e and the service has been appalling. TV was delivered broken and they promised to deliver the next day ..nothing we have had to constantly chase and nothing. 4 days late Im still having to chase as we have never been kept informed

In the heatwave we are experiencing at the moment I ordered a mobile ac unit. UPS passed the house on the due delivery date but did not deliver as they said the address was incomplete. I have since had several emails promising different delivery dates. After contacting Darty Marketplace I was told it would be delivered tomorrow. Then got message to say it had been delivered today, which it hadn't. Lots of messages to different departments later, they are sending a refund which is not what I wanted, I just wanted my parcel to be delivered. Not a good experience .

I had a very disappointing experience with Darty.pt and the Darty Carnaxide store regarding a promotional offer on a TCL 65P7K TV.

On 29 May, the Darty.pt website showed a promotion where the TV price was automatically reduced in the cart to €307.99 through system-applied discounts (no manual codes). Later, while I was in the store, the same system updated the cart price to €230.99.

When I went to the Darty Carnaxide store, a salesperson confirmed the €307.99 price and even showed me other TVs in the same price range. However, when I attempted to purchase the product, the store manager refused to honor either €307.99 or €230.99, despite both prices being generated by the company’s own system.

Instead, I was told the price would be €419.99. Shortly after this, the online promotion disappeared completely from the website.

Customer support later gave only generic responses about promotions changing and suggested the system may sometimes show incorrect prices, but no clear explanation was ever provided for why the prices were shown, confirmed in-store, and then refused at the point of sale.

From my experience, there was a clear lack of consistency between the website pricing, store staff confirmation, and final decision by management. It resulted in a wasted trip, significant time loss, and a very frustrating customer experience.

I strongly recommend caution when relying on promotional prices on Darty.pt, as in my case the system-generated prices and in-store confirmations were ultimately not honored.

I ordered a Ninja Crispi discounted online to pickup in store and the process was smooth and fast.

attention carte Darty !!insatisfaction ,forcing de la part du vendeur ........... du vent tout ça.....

Personnel au top

Excellent service and delivery

I bought a cooker from Darty in Pontivy and it's fine 5 years later.
I then bought and Indesit washing machine in October 2023 and is is now leaking with very little use.
The staff in the shop are so helpful but the washing machine is useless. I will not buy from them again.

We bought a landline telephone without English instructions. Today the very helpful young lady printed off the manual for us. We have bought several items in Darty and they've always been very helpful.

My 90 year old parent (British retirees in France) purchased a dishwasher from Darty in Rostrenen and paid €39 for delivery, installation and removal of old dishwasher. However when the installation engineer arrived he refused to fit the machine because he did not have the correct tools and did not want to get his trousers dirty. He also hit the stopcock with a screwdriver, breaking it, and then left my parents with no water and no working dishwasher. When we complained to Darty Rostrenen we were given unsatisfactory customer service and my parents were told they had to pay another €29 to have the same installer pay a return visit to inspect the work which my parents managed to do themselves, despite being elderly and vulnerable.

Always helpful , great advice and service ( had to exchange the model )

For them, quality and making customers happy are always top priorities during work hours.

Terrible: store only cares about their sales commission. Phone customer service does not take the machine back when it legally should.

Delivered a wet machine (wet inside, we suspect already a return). We paid 40eur for installation which amounts to connnevting water and waste and leaving before checking it actually works.

Machine does not work. The electrics appear to be at fault, they are blaming our water pressure. Previous machine worked fine with the water pressure. Dishwasher also works fine. Just not their faulty Samsung washing machine. Legally we can return within 15 days which we requested. They agreed, but instead sent someone around to fix it, despite agreeing it would be a return. Really exasperated with service and will now have to physically dump it ourselves at their store in Sallanches. Terrible customer service - they just want their sales commission and give zero care about customer service and satisfaction.

It was very easy to navigate the site and to buy the printer in one click and collecting it in less than an hour!! I totally recommend this service and the site

Very helpful Notre Dame Lepante Store in Nice, France with very knowledgeable and experienced security who have decades of experience in multiple industries making it a safe area and secure place to shop for homewares

Booked a meeting for a repairman to come and fix the dish washer by phone. Said they would send someone monday 10am. An hour later still no news. Managed to finally get hold of someone. Says she can't liaise with technical dept. Finally contacted sais technical dept saying a phone call is arranged for the day after. Woah! So the guy will fix the dishwasher remotely. I bought via Darty because of their after sale service. Thing of the past. Will use discounters next time.

Another dead retailer.

Attention si vous faite un achat chez Darty Marketplace
Achat d'une tablette sur le site de Darty et d'un de leur revendeur.
Tablette Oukitel RT5 Orange 4G Rugged Tablette Tactiles 10.1 IPAD revendu par Telephone DS FR
la garantie ne fonctionne pas car le vendeur n'est plus référencé chez eux
Vraiment nul chez Darty