2023 Best In KLAS Remote Patient Monitoring

Telehealth and remote patient monitoring (RPM) solutions have grown in adoption, giving providers new ways to deliver more flexible care. While telehealth adoption especially was initially spurred by COVID-19, energy in both areas continues because of factors like value-based care, staffing shortages, and the desire to make care delivery more flexible and strategic. This report examines the broad ecosystem of telehealth and RPM technology—specifically, vendor-reported breadth and depth of adoption by their provider organization customers.

Performance

Remote Patient Monitoring 2023

30 May 23 | Ciera Walker and Schafer Jackson

Remote patient monitoring (RPM) has demonstrated promising outcomes † —including earlier intervention and reduced utilization, outcomes that are critical in value-based care arrangements. The options for RPM are rapidly evolving, with many factors for healthcare organizations to consider. Reimbursement is an ongoing question, with some healthcare organizations feeling they can’t rely solely on reimbursement from CPT codes. Integration—with both the EMR and monitoring devices—is also vitally important to maintaining an RPM program’s viability. Additionally, RPM can require additional staff, though many vendors offer services to help alleviate this burden. Given all the factors at play, some healthcare organizations are starting with small pilots, testing to see which technology works. This report explores the customer experience with RPM technology in several key areas, including partnership, innovation, ease of use, and integration. † See KLAS’ 2022 RPM report for more details on the outcomes organizations are achieving and how they financially support their RPM programs.

With COVID-19 as a catalyst, the healthcare market has been actively moving toward virtual care and remote patient monitoring. In a space with high energy and a multiplicity of solutions, Current Health provides technology and services that enable health systems to deliver care at home. Use cases include acute-level care at home, transitional care, and chronic condition management. This report analyzes the customer experience with Current Health’s platform.

Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Health Recovery Solutions HRS Remote Patient Monitoring Platform	87.4	n=33	-5%	B+	A-	B+	B+	A-	B

Optimize Health Remote Patient Monitoring	86.7	n=25	N/A	B+	B+	A	B	B+	B+

MD Revolution RevUp	78.1	n=28	N/A	C+	C+	B-	C+	B	B-
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Health Recovery Solutions HRS Remote Patient Monitoring Platform 87.4 n=33 COMMENTS	-5%	B+	A-	B+	B+	A-	B
Optimize Health Remote Patient Monitoring 86.7 n=25 COMMENTS	N/A	B+	B+	A	B	B+	B+
MD Revolution RevUp 78.1 n=28 COMMENTS	N/A	C+	C+	B-	C+	B	B-

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Biofourmis Care * L	87.8	n=7	A-	A	B+	B	A	B

CareSimple * [NR] L	87.3	n=7	A-	A	A-	B-	B+	A-

Livongo Health Livongo (Chronic Care Management, Mostly Employer) * [C] L C	89.1	n=9	B+	A-	B+	A-	A	A-

TimeDoc Health Virtual Care Management * [NR] L	81.1	n=8	B+	B-	B+	C+	B+	C+

VitalTech VitalCare * [NR] L	66.5	n=9	D	D-	D+	C	C-	C

Vivify Health Pathways * L	69.4	n=15	D	D+	C+	D+	D+	B-

Company/solution	Overall performance score (100-point scale)	Total evaluations

Biofourmis Care * L culture A- loyalty A operations B+ product B relationship A value B	87.8	n=7

CareSimple * [NR] L culture A- loyalty A operations A- product B- relationship B+ value A-	87.3	n=7

Livongo Health Livongo (Chronic Care Management, Mostly Employer) * [C] L C culture B+ loyalty A- operations B+ product A- relationship A value A-	89.1	n=9

TimeDoc Health Virtual Care Management * [NR] L culture B+ loyalty B- operations B+ product C+ relationship B+ value C+	81.1	n=8

VitalTech VitalCare * [NR] L culture D loyalty D- operations D+ product C relationship C- value C	66.5	n=9

Vivify Health Pathways * L culture D loyalty D+ operations C+ product D+ relationship D+ value B-	69.4	n=15

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