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Clinical Documentation Integrity

Software solutions designed to improve clinical documentation accuracy and quality through automated tools and workflows, including chart prioritization and physician querying.

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
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Latest Related Report

Clinical Documentation Integrity 2023: Who Is Successfully Partnering with Customers to Drive Efficiency and Outcomes?) Report Cover Image
Performance
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Clinical Documentation Integrity 2023: Who Is Successfully Partnering with Customers to Drive Efficiency and Outcomes?
13 June 23
For many healthcare organizations, the need to improve clinician satisfaction and effectiveness is top of mind. To help with that goal, those using clinical documentation integrity (CDI) solutions are looking to their vendor partners for innovation to aid in increased documentation efficiencies. This report provides a look at the performance of CDI vendors, focusing on key elements that drive customer satisfaction such as vendor relationships, driven outcomes, and reporting capabilities.

Report Abstract

Key Findings:

  1. Nuance & Iodine Software Driving Outcomes; Integration Issues Reduce Efficiencies for 3M MModal and Optum Customers
  2. Strong Relationships Drive Iodine Software’s Customer Success; 3M Customers Report Improvements with Account Managers
  3. Reporting Is a Key Pain Point among CDI Users; Nuance’s and Iodine Software’s Reporting Above Average
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Performance Data

Overall Score by Product

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Products Appearing in Decisions

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Overall Score by Question Topic

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Provider Facility Size by Product

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Provider Facility Type by Product

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Current Time Inside Cache Tag Helper: 12/4/2024 8:21:34 AM and Model.SegmentId = 297
Related ReportsView All Reports
Performance
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Clinical Documentation Strategies 2023
14 March 23    |   Mac Boyter and Tyler Sycamore
For years, documentation has been a pain point that has led to clinician frustration and burnout, but numerous strategies have emerged to ease that burden and enhance patient care. COVID-19 has exacerbated burnout, leading organizations to renew their focus on improving documentation. This report examines physician-facing documentation technology and services (i.e., ambient speech recognition, front-end speech recognition, CAPD, CDI, transcription services, and virtual scribes), how vendors compare in overall scores, and the key performance metrics of value and outcomes.
Perception
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Optum/Change Healthcare Merger
16 August 22    |   Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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