2020 Best In KLAS Cardiology

Segment Winner

2yr Trend

Culture

Loyalty

Operations

Product

Relationship

Value

Solutions Not Ranked

Limited Data Products

Score

Cardiology Suite *

88.8

Digisonics DigiView *

66.2

LUMEDX Apollo Advance *

78.7

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

Cupid [C]*

81.3

Xcelera [NP]*

73.5

*Does not meet minimum KLAS Konfidence level.

Trend does not include the Best KLAS score

Performance

Cardiology 2022

23 August 22 | Monique Rasband and Sidney Tate

Healthcare organizations have steadily invested in cardiology solutions despite the COVID-19 pandemic, and structured reporting continues to be top of mind in their search for a vendor to unify cardiology modalities and imaging overall. Over 25% of the 183 interviewed organizations are actively planning to replace their current vendor or would do so if given the option, leading to a dynamic, volatile market where no one vendor consistently leads in customer satisfaction. This report (1) examines the breadth of customer-reported structured reporting adoption and customer satisfaction to help organizations determine which vendors can best meet their needs and (2) provides an update on customer satisfaction with hemodynamics solutions. Note: For this report, a respondent organization had to be live with structured reporting in at least one module for their perspective to be included.

In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.

2020 Best in KLAS Cardiology

2020 BEST IN KLAS

SOFTWARE

GLOBAL

Segment Winner

Solutions Not Ranked

Limited Data Products

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

Want more insights into this segment?

Past Cardiology Awards

Konfidence

2020 Best in KLAS Cardiology

2020 BEST IN KLAS

SOFTWARE

GLOBAL

Segment Winner

Solutions Not Ranked

Limited Data Products

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

Want more insights into this segment?

Past Cardiology Awards

Konfidence

Contact KLAS

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