1. Open the Comments tab
Open a call in Attention and click the Comments tab next to the recording.2. Write your comment
- Play or scrub the recording to the moment you want to discuss.
- Click the Leave a comment… box. The comment is pinned to the current playback time, shown on the button (Comment at 1:23). If you keep playing, click the refresh icon (Refresh timestamp) to use the new time.
- Type your note. To tag a teammate, type
@and pick their name from the list. - To point to another moment, type a time such as
4:05. It becomes a link that jumps to that point in the call.
3. Choose who can see it
Under the box, use Comment visible to:- Entire Organization (the default): everyone in your organization.
- Your team: people who share a team with you.
- Individual: only the people you pick. Click Select viewers and search with Find a person. You are always included.
4. Reply, edit or delete
- Every comment shows its timestamp. Click it to play the call from that moment.
- Hover the icon on the right of a comment to see who can view it.
- Click Reply under a comment to answer in a thread. The reply starts with a mention of the author. Click the reply count (for example, 2 replies) to show or hide a thread.
- On your own comments and replies, open the ⋯ menu and click Edit (make your changes, then Save) or Delete.
Email notifications
Attention emails the call owner when someone comments on their call, and emails teammates you@ mention when they can see the comment. Each person can turn these emails off: click your name at the bottom of the sidebar, then Settings. On Personal Settings, open Email notifications and switch off Comments and mentions.
Use cases
- Get coaching on an objection: set visibility to Individual, add your manager, and ask for input.
- Celebrate a great pitch: share it with the Entire Organization.
- Collaborate on a deal: set visibility to Your team so everyone can weigh in.