TryOrivelle Reviews 

3,541
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,863 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience straightforward and easy to navigate when placing orders, even for those who typically struggle with online purchasing. Many people appreciate the product information provided, which instills confidence in the brand and its offerings. The product itself is often described as effective, with some users seeing noticeable improvements in their nail condition within a short period. However, some people were dissatisfied with the payment process, experiencing confusion and unexpected charges. Reviewers frequently mentioned issues with additional products being added to their orders without clear consent, leading to higher costs than anticipated. The ordering process itself was also a point of frustration for some, with continuous offers and difficulty in finalizing purchases. A few customers also reported not receiving their orders or issues with subscriptions.

What people talk about most

Product

Clients share ambiguous opinions on product, with some expressing satisfaction, noting that the product... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Price

People report ambiguous experiences with price, with many expressing significant dissatisfaction due to... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing the website and ordering... See more

Payment

Customers consistently note negative experiences with payment, frequently reporting unauthorized charges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have less yellow nails after a month but I'm using it for fungus and I expected a faster improvement. The publicity images show much worse status then mine and within 3 weeks almost healed well that... See more

Company replied

Rated 4 out of 5 stars

I did not want to leave a review, but was tricked into having to do it following answering a survey offering the chance to win $250 if I did so, then had to leave a review once I finished in order to... See more

Company replied

Rated 4 out of 5 stars

I have not received my product yet but it seems to be set up very well. Easy to navigate considering i am terrible with this type of ordering. Looking forward to trying this out.

Company replied

Rated 4 out of 5 stars

This is a review of my previous post as a follow up to exchanges with Orivelle customer Service agents who reached out in view of finding an amicable solution. The context was the offer of: 3 pens + 3... See more

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(3,541)

3,534 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't buy from Orivelle - My bait & switch experience: I was on Facebook and saw this toenail…

I was on Facebook late one night and saw this toenail fungus product by Oriville. It looked reasonable so I started to order an applicator pen. It was going to cost around $13. As soon as I clicked to apply my paypal payment. The website went into what I am going to call "Evil" mode. I would ask me "don't you want to save money and buy 2 and get one free?" And then another offer and so on and on for screen after screen. No cart or checkout screen was ever offered. No off-ramp, just screen after screen. This evil website manipulation went on for 30 minutes. Finally I just pressed order or some thing and it confirmed that I ordered 3 pens. I only wanted one to try it. I had to look at my paypal to find I was billed $45. I immediately sent emails to them to cancel to no avail. They continue to say no refund. I am currently in a fight with them on paypal. This was super disappointingly bad experience.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

This company automatically enrolls you…

This company automatically enrolls you in a subscription scheme. After taxes it comes to $64.?¢. They send you 6 pens every time. If it is such a great product why would you need to keep getting more. It's supposed to cure nail fungus, ha ha. I paid through PayPal and the payment goes through and you can't stop it through them. Don't get suckered in like I did, I have enough pens to last the rest of my life. I guess I can bequeath them to my grandchildren...

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful, when you make an order the website looks like the order hasn’t been accepted so when you click on it it makes an order for another shipment for much higher amount. Then to return it, you have to pay recorded delivery, to request the return of the order they they then try and offer you 15% off then 30%, so unprofessional, buy somewhere else

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased items for toe nails & when…

Purchased items for toe nails & when they arrived I decided they weren't required. Sent back, tracked & received by the company. Now having problems getting the refund. Customer communications is all via messaging service. Not sure if it a chat bot. DO NOT buy from them

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

This company cannot be trusted

I don’t know yet whether the fungal pen even works but have fallen out with this company because of their sales and order processes. I originally paid with Applepay and subsequently only looked at other offers only to find they had taken another order. ‘The order had already shipped’ they claimed when contacted immediately. Don’t trust this company as I see others have suffered the same scam. You’ve been warned.
I will be taking this to Trading Standards

July 12, 2026
Unprompted review
Rated 1 out of 5 stars

Clearly a scammy company, you can tell it from their advertising style and content.

In their advertisement, Orivelle cite scientific studies, without giving any reference so that they can be checked out. This raises my suspicions that the company is untrustworthy. The reason I am writing this review is to complain about their advertising, rather than their product. for days now I have been pestered by a disgusting, and clearly fake, moving image of green stuff oozing out of toenails on my news feed. I have decided that any company disgusting enough to behave like this at least deserves to be called out on it, because there seems to be very little other way to stop it.

July 12, 2026
Unprompted review
Rated 1 out of 5 stars

Be very careful when buying

I have only just bought the pens but initial experience with the site was very bad. I ended up paying for stuff I didn't order or want. I was offered a refund which never materialised. Be very careful if you order

July 12, 2026
Unprompted review
Rated 4 out of 5 stars

Product sound good

Product checked all the right boxes. It addressed my situation. I hope my product arrives quickly.

July 12, 2026
Unprompted review
TryOrivelle logo

Reply from TryOrivelle

Hello Anthony,

Thank you for taking the time to share your feedback. We truly appreciate your kind words and are grateful you chose Orivelle.

We hope your order reaches you soon, and we're excited for you to receive it. If you have any questions or need assistance along the way, please don't hesitate to reach out to our support team at customercare@tryorivelle.com. We'll be more than happy to help.

Warm regards,
Orivelle Team

Rated 1 out of 5 stars

BE CAREFUL-default settings mean you order what you don’t want

The default settings when ordering meant inadvertently I paid for 7 pens when I only wanted 1, because of their ‘special offers’ !! Their checkout system is unethical and deceptive as you don’t get a chance to check what you have ordered. I contacted them within seconds when I noticed I had been charged for 7 pens as the ‘special offer’ that I didn’t want and they said they’d look into it, but then told me it had already been dispatched! The returns policy is a right debacle as well and I returned items and still waiting to receive a refund of the goods that I never wanted in the first place. Postage cost be €16 as they said it had to be traceable for them, but still I have no return and see it can take 14 to 30 days to arrive and 7 more days to process. BE CAREFUL when ordering as the default settings will mean you may order things you don’t want, and then they will try and convince you to keep them by giving you more discounts or making the returns policy so cumbersome that you just keep them. The product itself is goodish as it sort of improves how your nails look, but their selling practices are unethical so I will not buy again

June 18, 2026
Unprompted review
TryOrivelle logo

Reply from TryOrivelle

Hello Karen,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn't as expected.

Unfortunately, we weren't able to locate your order using the information provided in your review. To help us assist you as quickly as possible, we've requested a few additional details through Trustpilot. Please complete the requested information so our team can look into your order and provide the appropriate support.

If it's more convenient, you're also welcome to email us directly at customercare@tryorivelle.com with your order ID or any additional details, and we'll be happy to assist you right away.

We appreciate your patience and look forward to resolving this for you.

Warm regards,
Orivelle Team

Rated 4 out of 5 stars

Price

Price. Ease of use for buying.

July 11, 2026
Unprompted review
TryOrivelle logo

Reply from TryOrivelle

Hello kmtoots,

Thank you for taking the time to share your feedback. We truly appreciate your kind words and are delighted that you chose Orivelle.

We're so pleased to hear you had a smooth shopping experience with us. Providing a simple, convenient experience for our customers is always one of our priorities.

If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team at customercare@tryorivelle.com. We'll be happy to assist you.

Warm regards,
Orivelle Team

Rated 5 out of 5 stars

So easy to fill in and reviews were…

So easy to fill in and reviews were magnificent

July 12, 2026
Unprompted review
TryOrivelle logo

Reply from TryOrivelle

Hello Susan,

Thank you for taking the time to share your feedback. We truly appreciate your kind words and are grateful you chose Orivelle.

We're delighted to hear that you found the ordering process easy and straightforward. We strive to make every step of the experience as simple and convenient as possible for our customers.

If you have any questions or additional feedback, please don't hesitate to reach out to our support team at customercare@tryorivelle.com. We'll be happy to assist you.

Warm regards,
Orivelle Team

Rated 4 out of 5 stars

So far good customer service

So far good customer service, however I need to experience the product to give a confirmed opinion

July 12, 2026
Unprompted review
TryOrivelle logo

Reply from TryOrivelle

Hello Chris,

Thank you for taking the time to share your feedback. We truly appreciate your kind words and are grateful you chose Orivelle.

We're glad you've had a positive experience with our customer service so far, and we hope you'll enjoy using your Orivelle product once it arrives. We look forward to hearing your thoughts after you've had the opportunity to use it.

If you have any questions or need assistance at any point, please don't hesitate to reach out to our support team at customercare@tryorivelle.com. We'll be happy to help.

Warm regards,
Orivelle Team

Rated 5 out of 5 stars

This offer came out of nowhere

This offer came out of nowhere. I’m hoping it is a sign it will work for me. I have tried many things—even going to foot doc and nothing helped. I have high hopes. Donna Campbell

July 11, 2026
Unprompted review
TryOrivelle logo

Reply from TryOrivelle

Dear Donna,

Thank you for taking the time to share your feedback. We truly appreciate your kind words and are grateful you chose Orivelle.

We're honored you've decided to give Orivelle a try, and we sincerely appreciate the trust you've placed in us. We hope your experience with our product meets your expectations, and we look forward to hearing your thoughts once you've had the opportunity to use it.

If you have any questions or need assistance along the way, please don't hesitate to reach out to our support team at customercare@tryorivelle.com. We'll be more than happy to help.

Warm regards,
Orivelle Team

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