Epicooler Reviews 

The first problem was that the manual says “Heater” only. This does NOT produce any cold air. The advertising that this unit functions as an air conditioner is false. The fan is also weak. It’s a ripoff.

Well, all you've done so far is answer my phone call and send me this email to fill out this survey. I was kind of hoping for an address to ship the items back. The agent was very helpful in sending this email

I would say the person told me that I would get the information to return the product. It was a little disappointing not to know specific return details. However, it was nice not to be harassed about returning. The product did not get cold enough for us, so it felt like more warm air blowing around the room.

I tried to cancel the order five minutes after placing order ( order placed June 11, 206). but was told order was already being processed and shipped! It is now over a month since order placed.

The guy was very helpful. He told me to fill out the survey so I can start the return refund of the product so that’s what I’m doing now.

Order placed 12th June, it is now 13th July 26. This company so far has only sent the air-conditioning cleaner. I ordered X2 Aircon units and spray, both of which haven't arrived.

I requested a cancellation of my order the day after because I bought in haste, I was lied to and told that the product can not be cancelled as it's already been packed and sent. This was clearly a lie, I have yet to see my other bits on my order.

I have demanded someone look into it, supposedly my order was being investigated, 5 days later absolutely nothing other than a computer generated message.

I am taking this company to small claims court soon, it's not bluff, I'm not going to let them get away with £290 of my money for absolutely nothing!

Has to have to worst and slowest customer service, only seems to be run by one individual
I will do all in my power to ruin the reputation of this company because it has lied and scammed me out of my money.

It was quick. Looks like it will do what I need and was less expensive than any others I looked at MANY!!

My order from Epi cooler has not been received, or a tracking number issued after 30 days. Contact with this company stopped after my last message. This is not a reputable company to do business with and would warn people about believing anything they they claim.

Prompt in replying. Taking care of my order so far. Starting and to the finish.

The product did not work as advertised. It acted as a low blowing fan and did not cool at all. You're representative could of given more specific info instead of say that the info to return the product product will be emailed to me. Also, I'd prefer to take a survey after I've returned the product.

EPICOOLER are an ABSOLUTE CON ! The actual cooler is RUBBISH. I contacted them to request a refund / return. I was persuaded via email to keep the unit and offered an increasing discount percentage for every time I said I did not wish to keep the unit. Eventually I agreed to a 70% refund. Was told this would be processed. I never heard from them again despite me contacting them - no reply whatsoever. DO NOT BUY ANYTHING FROM EPICOOLER.

Customer Service individual was knowledgeable and courteous.

SCAMMERS, SCAMMERS, dont buy from them, all the good reviews they have is a SCAM FAKE, terrible service, still trying to cancel my order and get my money back.

We had some delays getting the cooler to us as the first shipment was lost. I was able to get in touch with a representative that re-sent the cooler to us.

It is flimsy and doesn’t seem durable

This company collects payments very quickly via PayPal and doesn't deliver the goods! Stay away! They are clearly scammers!

The wait time for the item was long. It arrived well packed, but then I plugged it in the air was very similar to a fan. I had no issues with the quality of the product,it just didn't cool our room. Customer service has been good,