Rowgins Reviews 

199
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality and utility of various products, finding them effective and well-built. Many reviewers also highlight positive interactions with customer service, noting prompt responses, helpfulness, and effective issue resolution. The ordering process is often described as smooth, with numerous people experiencing fast delivery and receiving their items as expected. However, some customers reported significant issues with their orders, including unrequested items being added or incorrect quantities. There are also concerns about product accuracy, with several reviewers stating items received were not as advertised or were ineffective. Additionally, a number of people experienced problems with delivery, such as long waiting times or not receiving their orders at all. A few others also felt that customer service was unresponsive, ignoring requests for order updates or cancellations.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery, with many expressing dissatisfaction.... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction due... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the high quality of certain... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast shipping, quick... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the promptness, politeness,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Kitchen prep feels faster using the stainless steel french fry cutter. Strong build, sharp cutting performance, and saves a lot of time while cooking.

Company replied

Rated 3 out of 5 stars

The twist bracelet set has a stylish design and feels comfortable for daily wear. Simple yet trendy, perfect for casual outfits. Great customer support too.

Company replied

Rated 3 out of 5 stars

Repair work became more efficient with the high-magnetic screwdriver drill bit set. Strong grip, accurate fit, and very helpful for small and large fixing tasks.

Company replied

Rated 3 out of 5 stars

Repair work became more efficient with the high-magnetic screwdriver drill bit set. Strong grip, accurate fit, and very helpful for small and large fixing tasks.

Company replied



Contact info

2.8

Average

TrustScore 3 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(199)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I sent several emails requesting an…

I sent several emails requesting an update to my order.
It was only after I requested a refund that update was provided.
The refund was processed quickly.

June 24, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Easy and very professional.

Easy and very professional.

July 10, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

charged twice

I was charged twice and I sent in an email to inform them of this charge. They got back to me right away to tell me they did a refund for me of one of the product. It was prompt and they were very polite to me. Thanks again

July 7, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Great customer support experience

I placed an order, and there was a mistake in the quantity. I sent an email to support and they responded within a day and processed a refund. Requesting a refund is not always an easy process. I was very happy with my customer support experience.

July 9, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

My order issue was handled quickly and…

My order issue was handled quickly and resolved in less than 24 hours. I am very satisfied. Thanks for your attention and business!

July 7, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

So far so good

So far so good. Was responsible very to an ordering error!

July 7, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Amazing service

Amazing service, quick shipping, fantastic communication

July 8, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 4 out of 5 stars

They were able to deal with my issues…

They were able to deal with my issues promptly and looking forward to my parcel🙏🏿 Thanks

July 8, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

they immediately refunder upon my…

they immediately refunder upon my return, no questions asked. great client service

July 1, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Good response from customer service team

July 6, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Great response time.

July 6, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

DO NOT BUY FROM THIS SITE,THEY SUCK…

DO NOT BUY FROM THIS SITE,THEY SUCK ITEMS DONT WORK AND NOONE EVER ANSWERS YOU,I PURCHASE 1 AND THEY CAHRGE ME FOR 2,I CANCELED IT RIGHT AWAY AND WAS NEVER CANCELED,THEY SENT IT ANYWAYS A MONTH LAYER EVEN THOUGH I EMAILED THEM A MILLION TIMES UNTIL THIS DAY NO ANSWER FROM THEM.SCAMMM

May 1, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

ROWGINS

ROWGINS, is a horrible company to order from. Please beware, they will take your money from your account and not provide the product. I got a delivery email regarding a product. I have been waiting for over a month, almost 2 months. I looked at the tracking and it stated delivered on the front porch. However, the dates did not even match up. The product was supposed to have been delivered on 6/23/ 2026 at 1603. I received a delivery notification on 6/30/26.However, when you look at the tracking, it states that the product came through my local United States, Postal Service, and ended up in Chicago. It stopped right at Chicago. The dates, times, and locations are not matching. The products are either Non-Existing or in Limbo. Either way I did not get my products. STAY FAR AWAY FROM ROWGINS.I don’t even think the product was mailed off. It is the massage brush. I am asking ROWGINS for a full refund this is a very poor company extremely poor do not be fool. Do not buy anything from this company, you will be disappointed in the customer service and in your delivery

June 29, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Awfull, scammers!!!

Awfull. Website is bloody mess, ordered one bottle they charge me 4 bottles!!!! Wrote email to cancel my order, next day received email saying is shiped items. Send 8 emails, no response from them!!! I hope vr3dit card would fix this issue and I get my money back!! Imstead 22£ for headlights cleaner they charge me 81.66£ fot 4 bottles!! Scammers!!!

July 1, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 5 out of 5 stars

Kudos to Julia in your support team.,

Julia in support corrected an error Id made and cancelled my order so I could get reembursed and reorder. She was actively sending updates and I feel confident about her actions. Great employee!!!
Mike Cerrigione

June 28, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Great product

Great product, customer service is great would recommend highly

June 23, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Very helpful and refunded in a couple…

Very helpful and refunded in a couple of days.
Thank you and well done

June 22, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

My error, they fixed!

Julia refunded my payment error. I ordered five (by mistake) trays but meant to order only two. How nice.

June 24, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Had an issue with an order and they…

Had an issue with an order and they were able to resolve the issue in a timely manner. Very professional and great customer service.

June 12, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

I am extremely Happy with this item the…

I am extremely Happy with this item the Reading & ☀️🌞 Glasses wonderful Glasses they are well Priced affordable can't wait to receiving the glasses. Thanks for Refunding my other Black Colour glasses as I only need the 1 Black Colour glasses. Not 5 Star's but 10 Stars ⭐⭐⭐⭐⭐🌠🌠🌠🌠🌠

June 22, 2026
Unprompted review
Rowgins logo

Reply from Rowgins

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

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