Mintos Reviews 

4,533
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers had a great experience with this company. Customers consistently praise the platform for being user-friendly, easy to navigate, and offering a wide variety of investment products like ETFs, bonds, and real estate, making it suitable for both small and large investors. Many appreciate the automated investment options and the clear overview of their portfolio's performance, which helps in achieving passive income goals. The platform's design is frequently highlighted as intuitive and responsive, contributing to a professional and seamless investment experience. However, some customers also noted significant issues with payment and withdrawals, with funds being frozen for extended periods or experiencing delays. A few other people also felt that customer service was unresponsive or unhelpful, particularly when dealing with account verification or blocked accounts. Additionally, some reviewers expressed dissatisfaction with changes to the platform that made reinvesting more complicated and the lack of detailed financial statements for loan originators.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Website

Clients share ambiguous opinions on the website, with some praising it as easy to use, transparent, and... See more

Product

Reviewers highlight positive aspects of product, noting a wide range of investment options including loans,... See more

Payment

Users describe negative interactions with payment, with many reporting zero payments, funds being... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The only reason I am not giving 5 star is delayed loans. The majority is related to Russian and Ucranian markets though. The app is constantly updated and there is a large selection of bonds to Invest... See more

Company replied

Rated 4 out of 5 stars

easy use of platform and it comes with an app as well, however, the app has limited features compared to its website. this could be improved. Also the bond or lets say overall the portfolio analysis... See more

Company replied

Rated 4 out of 5 stars

It works fast and has good variety of investments, with automated options that are very convenient. It is quite easy to use. I think it'd be great to have unified experience between desktop and app, a... See more

Company replied

Rated 4 out of 5 stars

Good Investing Platform, different products available, good returns. Of course as in every financial operation there are risks and this is no financial advice, but Mintos seems pretty much strong at... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Mintos is Europe's leading investment platform for earning regular passive income, with over €600 million in assets under management for more than 500,000 registered users. Authorized under MiFID, Mintos enables users to build diversified portfolios of income-generating assets through both automated and manual investment strategies. Mintos has earned multiple industry awards since its founding in 2014, including five consecutive AltFi People's Choice Awards.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

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3.8

All reviews

(4,533)

355 reviews in the last 12 months

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Rated 1 out of 5 stars

Was solid for some time — then 15 weeks of zero payment with no real answers

I've invested in Nera Capital Notes through Mintos for a while, and honestly it was one of the better-rated products on the platform — steady payments, good track record, no complaints. That's part of why the last few months have been so jarring.

Zero payments since March 26, 2026, interest or principal. Mintos confirms over €61M is affected across investors, the biggest default in the platform's history — and admits it can't independently verify the SRA review it blames this on, since that's all coming from the law firms themselves.

The restructuring deal has been "final stage" since mid-June and still isn't signed. Nobody's buying these notes on the secondary market even at 30% off.
Not saying it's fraud — just that something this well-regarded going this quiet, this fast, is worth knowing before you invest.

Will update if the situation changes.

July 6, 2026
Unprompted review
Rated 4 out of 5 stars

Better that keeping your money in the banks.

The interface is good. They are a trusted platform/company. I've had good experience with them and exposure to different investment in multiple country's. I do believe they wore better with past with there approach - but i am still investing even in the new setup. It's for sure better that keeping your money in bank.

June 3, 2026
Mintos logo

Reply from Mintos

Dear Remus,

Thank you for your positive review and for sharing your experience with Mintos.

We're glad to hear that you appreciate our platform, the user experience, and the access to a variety of investment opportunities. We also appreciate your continued trust and that you continue investing with us.

Your feedback is valuable to us, and we appreciate you taking the time to share your perspective. Should you have any questions, please feel free to contact our support team, and we’ll be happy to assist you.

Best regards,
Mintos

Rated 1 out of 5 stars

im trapped in this broken ui at 4;12am…

im trapped in this broken ui at 4;12am trying to pull out my money that theyve held hostage for months now. the loading wheel just spins infinitely and customer chat gave me error code 992 before ghosting my ticket. if i integrated #GCASC0# architecture for real time asset settlement i wouldnt be dealing with predatory. frontends and hidden friction layers. instead im stuck clicking an unresponsive cashout link while their system systematically drains my balance through unlisted maintenance fees.

June 17, 2026
Unprompted review
Mintos logo

Reply from Mintos

Dear Rodrigo,

Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with the platform.

We would like to look into this further and assist you with your concerns. Please contact our support team directly and provide any relevant details, so we can investigate the issue and help resolve it.

Thank you for bringing this to our attention.

Best regards,
Mintos

Rated 4 out of 5 stars

Mintos is a good platform to have…

Mintos is a good platform to have access to multiple investments products, like loans, bonds, ETF, real estate, money market and crypto. The platform started its business with loans which is an investment class difficult to find with traditional banks. However, the companies offering loans have often various problems, which in turns significantly reduces the Net Annual Return.

July 1, 2026
Mintos logo

Reply from Mintos

Dear Vittorio,

Thank you for your thoughtful review and for sharing your experience with Mintos.

We're pleased to hear that you value the wide range of investment opportunities available on our platform. We also appreciate you taking the time to share your perspective, as feedback like yours helps us continue improving the experience we provide to our investors.

Should you have any questions, please feel free to contact our support team, and we’ll be happy to assist you.

Best regards,
Mintos

Rated 1 out of 5 stars

TERRIBLE EXPERIENCE

I am using the Core Loan service, and from day one, I noticed that payment delays from some lending companies kept increasing. For this reason, I decided to pause my investment, sell my assets on the secondary market, and withdraw the funds to my bank account.It was then that I discovered that notes with payment delays cannot be sold. Fortunately, I realized this early on because, as I mentioned, defaults kept growing. Had I waited a few more weeks, all my money would have been trapped in an investment where repayment is uncertain, if not non-existent.As a result, I started investigating what was happening and concluded that Mintos' risk ratings are heavily inflated. What the platform rates as an 8 is, in reality, a barely passing 5. Furthermore, when a rating drops below 5, they take the liberty of labeling it as "N/A" (Not Available), as rating an entity below that score would generate bad publicity and is not in their interest.After two months of investing an initial capital of €1,550, I am currently in the process of recovering most of my money (the part that is not in default). However, to achieve this, I had to sell my notes on the secondary market with an average discount of 3%. If I add to this the funds trapped in delays that I cannot sell (around €45), the math breaks down as follows:Initial investment: €1,550 which, with a 9.8% interest rate, grew to €1,568 (after two months and deducting capital gains taxes).Locked capital: €45 trapped in delayed notes. This left an available balance for sale of €1,523.Sale outcome: After applying discounts to liquidate the assets quickly, the actual amount reaching my bank account is €1,475.In the best-case scenario, if I am lucky enough to recover the locked €45, the total will amount to €1,522. This means my time on the platform will have cost me a loss of €30 in the best-case scenario and €75 in the worst, which equals a negative return of -2% and -5% respectively.No one can guarantee that if I had left the money there for years, I would have recovered the entire investment along with interest. However, seeing that defaults kept rising and that, specifically, one of the entities has not paid investors since 2023, I highly doubt that payment will ever materialize.The lost opportunity cost has been massive. Therefore, I join the complaints of many other users who report the same issue and advise staying away from Mintos. They are an entity that advertises high-risk products by masking them under a rating system that does not reflect reality at all, acting in a misleading way toward their clients. Legally, they stick to the fine print, but unfortunately, this structure is so well-polished that it causes losses even for people with financial knowledge.

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

Too many problems with loan providers

Too many problems with loan providers.

My answer to reply from Mintos:
I want my money to grow and not to depreciate.
If I lose my money I go somewhere else.
If I can't trust a company, you lose. Simple.

June 30, 2026
Mintos logo

Reply from Mintos

Dear investor,

Thank you for sharing your feedback.

We're sorry to hear you've had a frustrating experience. We'd like to better understand the issues you've encountered and see how we can help. Please reach out to our Support team directly with more details so we can look into your concerns.

Best regards,
Mintos

Rated 5 out of 5 stars

Many years investing

Many years investing. No lost money. Great softwhere. Love it.

June 27, 2026
Mintos logo

Reply from Mintos

Dear Investor,

Thank you for your fantastic 5-star review and for being with Mintos for so many years!

We're delighted to hear that you've had a positive experience with our platform and that you enjoy using it. Your long-term trust and support mean a great deal to us, and we're committed to continuing to improve the platform and provide you with a great investing experience.

Thank you for being part of the Mintos community!

Best regards,
Mintos

Rated 1 out of 5 stars

URGENT MATTER ACCOUNT HACKED

Good day

My name is Kaloyan Kostadinov my Mintos account ID: 73675304.

I am extremely disappointed and very concerned about my recent experience accessing my Mintos account.

As soon as I received an email regarding my account, I attempted to log in immediately to ensure everything was secure. Although I was able to change my password successfully, I have been unable to access my account because I am being asked to provide a verification code from an authenticator app.

The problem is that I have never knowingly set up two-factor authentication using an authenticator app. I do not have a Mintos account saved in Google Authenticator or any other authenticator application, so I have no way of generating the required code.

I am also extremely concerned because I have become aware that a withdrawal request has already been submitted from my account without my knowledge or authorization. In addition, funds were added to my account today that I did not deposit or authorize. These transactions strongly suggest that my account may have been compromised.

I have already submitted a support ticket and provided the requested information. Given the seriousness of this situation, I urgently request that you investigate my account, immediately stop or reverse any unauthorized withdrawal if it has not yet been processed, review the unauthorized deposit, and secure my account against any further unauthorized activity.

Please verify my identity using the information I have already provided in my support ticket, remove or reset the current two-factor authentication if necessary, and restore my access as soon as possible.

I would appreciate confirmation that my account has been secured and that my investments and funds are protected while your investigation is ongoing.

Thank you for your urgent attention to this urgent matter.

June 26, 2026
Unprompted review
Mintos logo

Reply from Mintos

Hi Kaloyan,

Thank you for reaching out, and we're sorry to hear about the stress this situation has caused.

Account security is something we take very seriously, and any sign of unusual activity is treated with urgency. For confidentiality and security reasons, we're not able to discuss specific account details in a public forum like this.

We can see you've already submitted a support ticket, and our dedicated team is actively working on it. We'd kindly ask you to continue the conversation there, where we can verify your identity securely and give you a proper update.

We appreciate your patience while this is being investigated, and we're committed to resolving this as quickly and safely as possible.

Kind regards,
Mintos Team

Rated 5 out of 5 stars

Good oportunities

Simple site, with great oportunitues and with constant devolopment. Every now and then I see new things.
It has good diversity of products to invest in.

June 26, 2026
Mintos logo

Reply from Mintos

Dear Valter,

Thank you for your wonderful 5-star review! We're delighted to hear that you appreciate the simplicity of our platform, the variety of investment opportunities, and our continuous improvements.

We're committed to expanding and enhancing our products and features to provide our investors with the best possible experience.

Thank you for being part of the Mintos community!

Best regards,
Mintos

Rated 5 out of 5 stars

Easy and consistent return despite…

Easy and consistent return despite seeing other markets declining!
Easy and descriptive app that allows you to find the info you need / looking for.

June 15, 2026
Mintos logo

Reply from Mintos

Dear Casper,

Thank you for your 5-star review! We're delighted to hear that you find the Mintos app easy to use and that the information you need is clear and easy to find.

We truly appreciate your positive feedback and your trust in Mintos. We'll continue working to make the platform even better and provide a smooth investing experience.

If you ever have any questions or suggestions, please don't hesitate to reach out to our support team.

Best regards,
Mintos Team

Rated 5 out of 5 stars

Excellent platform and outstanding customer support

I’ve been using Mintos for quite some time, and my experience has been very positive. The platform is easy to use, transparent, and offers a wide range of investment opportunities. What impressed me the most is the customer support team. They respond quickly, provide clear explanations, and are always willing to help with any questions or concerns.

The app is reliable, user-friendly, and continuously improving with new features. Overall, Mintos provides a professional investment experience backed by excellent customer service. Highly recommended for anyone looking for a trustworthy and well-managed investment platform.

June 13, 2026
Mintos logo

Reply from Mintos

Dear Andrei,

Thank you so much for your wonderful review and recommendation! We're delighted to hear that you've had such a positive experience with Mintos over time.

It's especially rewarding to know that our customer support team has made a great impression by providing timely, clear, and helpful assistance whenever you've needed it. We're also glad to hear that you find the platform easy to use and appreciate the continuous improvements we're making.

Your trust and support mean a lot to us. Thank you for being part of the Mintos community. If you ever have any questions or suggestions, please don't hesitate to reach out to our support team.

Best regards,
Mintos Team

Rated 5 out of 5 stars

Used it for the past 5 years

Used it for the past 5 years. Worked well and i had no problems caused by the app/platform. Of course there are economic and macroeconomic factors outside their influence

June 6, 2026
Unprompted review
Mintos logo

Reply from Mintos

Dear Dragos,

Thank you for being with Mintos for the past five years and for taking the time to share your experience!

We're delighted to hear that the platform has worked well for you and that you've had a smooth experience throughout your investment journey. We truly appreciate your long-term trust and support.

If you ever have any questions or suggestions, please don't hesitate to reach out to our support team—we're always happy to help.

Best regards,
Mintos

Rated 1 out of 5 stars

Avoid for corporate investing

Mintos is quite ridiculous when it comes to closing accounts. I stopped using them in 2021. But there were some stuck payments from bad debt loan providers who went bankrupt so I couldn't close the account.
In 2024 I was about to close my company, but they refused to close the account. Now the company has been deleted and they still refuse to close the account for the coming 5 years, even though the company doesn't exist anymore.
My tip: Don't ever use Mintos for corporate investing,

Mintos replied to the above: "your account balance reaches zero"
I'm actually surprised they even replied to this because recently they have literally stated "that all related matters had to be resolved before the liquidation of SEO OU. Please note that this our final reply on the matter."

I reached out to Mintos in 2021 to get to a zero balance, offered various solutions, e.g. donating bad loans to a legitimate big NGO, or just scrapping the account. Once again I've reached out before closing the company in 2024.
Over the years Mintos has consistently refused to work towards any reasonable solution. And it's 2026 and impossible for the balance to EVER reach zero!

June 4, 2026
Unprompted review
Mintos logo

Reply from Mintos

Dear Investor,

Thank you for sharing your experience. We understand that this situation may feel frustrating, especially given the circumstances surrounding your company and the length of time involved.

Unfortunately, due to general accounting principles and applicable legal requirements, Mintos is unable to fully close an investor account while any funds remain outstanding. This includes funds linked to investments that are still in recovery or repayment processes. The remaining claims cannot be written off, transferred to Mintos, or otherwise removed from the account.

As soon as all outstanding funds have been recovered or resolved and your account balance reaches zero, we will be able to complete the account closure process.

In the meantime, please note that while your account is in the closure process, no inactivity fee is charged. You can also log in to your account at any time to monitor the status of the outstanding repayments and recovery efforts.

We appreciate your patience and understanding, and if you have any questions about your specific situation, our Support team will be happy to assist you.

Kind regards,
Mintos Team

Rated 1 out of 5 stars

Bad user experience stating from…

Bad user experience stating from onboarding. You have to be overcommited in your desire to become Mintos customer, which looks weird to me.
Unfriendly communication.

May 1, 2026
Unprompted review
Mintos logo

Reply from Mintos

Hi Serj,

Thank you for sharing your feedback. We understand that the onboarding process may feel demanding or overly strict at times, and we appreciate you taking the time to point this out.

As a regulated investment platform, some of our verification steps and requirements are necessary to ensure security, compliance, and protection for all investors. While these processes are designed with important legal and safety reasons in mind, we also recognize that the experience should still feel smooth, welcoming, and user-friendly.

We’re sorry to hear that the communication came across as unfriendly. This is certainly not the impression we want to create, and your feedback helps us identify areas where we can improve both our tone and overall customer experience.

Kind regards,
Mintos team

Rated 1 out of 5 stars

Mintos closed my account.

Mintos closed my account.

My account just blocked, after that I recieved an email saying that they will close my account saying that I don´t live in their target area. Funny since I haven´t changed my location in years.

However since my account is blocked I told them they need to pay out my cash on the platform which they replied to that I have to wait till all the money which is in default is recovered. LOL.

What a fail plattform.

May 11, 2026
Unprompted review
Mintos logo

Reply from Mintos

Dear Investor,

Thank you for taking the time to share your experience. We are sorry to hear that the account closure caused you inconvenience and concern.

We would like to clarify that the decision to close your account was made purely for business reasons and in accordance with our internal policies and guidelines. It was not related to your investor profile or investment activity.

Please accept our apologies for any inconvenience this situation may have caused, and thank you for your understanding.

Kind regards,
Mintos team

Rated 1 out of 5 stars

Mintos closed the account without any further action

Good morning.
My account is 40315978.

Today when I woke up I had an email from Mintos saying they were going to close my account, without saying anything else.

I already sent a reply to the email because I don't mind providing any documentation they want, etc.

I don't understand why, and they don't explain why.

I've always done everything correctly, I've always provided EVERYTHING they asked for over the years (it's been a few years, and today, out of nowhere, this happened).

"After a thorough review of your account, it has been determined that, regrettably, Mintos cannot continue collaborating with you. Although we cannot reveal detailed information about these internal measures, we assure you that this decision was made after a careful and considered process."

"...we cannot reveal detailed information about these internal measures"...

I've had an account open since 2021, and I've never had any problems with anything.

Be careful and be warned because they can close your account OUT OF NOWHERE without you having done anything at all.

Honestly, all of this is strange.

May 8, 2026
Unprompted review
Mintos logo

Reply from Mintos

Hi Miguel,

Thank you for sharing your feedback, and we are sorry for the frustration and concern this situation has caused.

Please note that account reviews and related decisions are part of regulatory and compliance obligations that financial platforms like Mintos must follow.

Prior to the account closure process being initiated, we had reached out regarding additional information related to your account, but unfortunately, we did not receive a response within the required timeframe. As a result, the review process proceeded accordingly.

That said, we can see that you have now replied to our email and provided additional clarification. Your case is currently being reviewed by the responsible team, and we will contact you directly as soon as we have an update.

We truly appreciate your patience and cooperation.

Best regards,
Mintos Team

Rated 5 out of 5 stars

Fast and prompt

May 5, 2026
Mintos logo

Reply from Mintos

Hi Robert!

Thank you for your postive feedback! We are glad that you find our service to be fast and prompt.

Kind regards,
Mintos team

Rated 3 out of 5 stars
Mintos logo

Reply from Mintos

Dear Investor,

Thank you for your feedback. We’re sorry to hear about your situation regarding funds in recovery.

Recovery cases can unfortunately take a long time, as they depend on the financial situation of the underlying lending companies, as well as ongoing legal proceedings across multiple jurisdictions. While outcomes and timelines can vary, we remain fully committed to pursuing all available recovery channels to maximize returns for investors.

We understand that having a significant amount still in recovery is frustrating. If you would like, our support team can review your specific case and provide the latest status update.

Kind regards,
Mintos Team

Rated 1 out of 5 stars

I was a significant investor in Mintos…

I was a significant investor in Mintos prior to 2021. Since then I haven't invested a centime, because they have been unable to demonstrate a fair approach to arrears recovery (all my loans have been in arrears for years and only about 18% of arrears have been recovered). 1. Poor updates on what exactly Mintos is doing to recover funds, 2. unwillingness to cover at least some of their clients losses (as have many other P2P platforms). I've lost considerably more than interest earned. I'll wait for another couple of years to see if in fact the arrears are sensibly recovered or Mintos covers at least some of the losses. If not, I'm out. There are plenty of more competent, transparent and action-oriented P2P platforms around.

April 30, 2026
Unprompted review
Mintos logo

Reply from Mintos

Hi,

Thank you for sharing your feedback and for being an early investor with Mintos. We’re sorry to hear about your experience and understand your frustration regarding long-standing arrears and recovery outcomes.

We recognize that recovery processes can feel slow and that communication during these cases may not always meet expectations. Loan recoveries depend on the financial situation of the underlying loan originators and borrowers, as well as legal proceedings across multiple jurisdictions. These processes can unfortunately take several years and outcomes may vary significantly, which is an inherent risk of investing in loans.

At Mintos, we remain fully committed to recovery efforts across all overdue investments. These processes are complex and involve multiple legal and financial steps, and we continue to actively pursue all available recovery channels to maximize outcomes for investors. We also aim to provide updates as soon as meaningful new information becomes available, though in some cases progress can be incremental.

Regarding potential coverage of investor losses, Mintos does not guarantee investment returns or compensate for losses arising from borrower or loan originator defaults. Our role is to facilitate access to investments and support recovery processes, while returns and risks remain tied to the performance of the underlying loans and lending companies.

We’re sorry to hear that your experience has led to a loss of trust. If you would like, our support team can review your historical portfolio and provide a detailed status update on your remaining recovery cases.

Kind regards,
Mintos Team

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