Have only just started to use so a bit early to say how effective they are? But their customer service has been very good, had a problem as regards sizing but they sort it out with no problem by sen... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Menvault has the greatest Customer Service of any company I have ever dealt with. I had a problem with sizing on my first order and it was fixed immediately. I didn't even need to return the briefs t... See more
Company replied
Wearing the Manvault boxer shorts is a great improvement on the pull up man nappies I have had to wear for the past 14 months. I no longer am continually stewing in my own juices!
Company replied
An uplifting experience was my end-of-the-day thought. I had to get use to it the first few days, but I’m glad I purchased them. After years of dealing with progressive incontinence (now 72yo), I’ve g... See more
Company replied
Company details
Written by the company
Underwear for Men
Contact info
United States
- info@menvault.com
- menvault.com
4.1
Great
135 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All I can say is I love them
All I can say is I love them. So comfortable and most of all breathable.
July 6, 2026
Unprompted review
Still getting use to has not been easy…
Still getting use to has not been easy to position and stay in one spot if to tight cuts blood flow and burning sensation in scrotum after a while
July 8, 2026
Unprompted review
Great product
Great product although I should have ordered a size up. Easy ordering and great communication throughout the process.
June 30, 2026
Unprompted review
The only problem I've had is the…
The only problem I've had is the secondary pad that is loose doesn't stay in position whether you put it in front or behind the opening it falls out should be a pocket that it fits into to hold it ,other then that very happy with them
July 3, 2026
Unprompted review
It keeps my man dry all day
It keeps my man dry all day, unlike the 5 pads a day he was using before. I now save money from buying supermarkets pad. Thank you
July 4, 2026
Unprompted review
What to do with the order after I have…
What to do with the order after I have worn them
Can’t wash them daily what to do with them
July 2, 2026
Unprompted review
Reply from Menvault
Hi No,
Thanks for reaching out about your experience. It sounds like you're wondering about the best care routine for wearing and washing them regularly.
We'd love to help with some tips on rotation and washing! Could you reach out to us at info@menvault.com? We'll send you our care instructions and advice on how to wear and wash them to get the most out of your pairs.
Ben - Customer Satisfaction Manager
Menvault
Other than taking too long for them to…
Other than taking too long for them to arrived I am enjoying them rather than using pads
June 22, 2026
Unprompted review
Reply from Menvault
Hey Marvin,
Thanks for the excellent review! We're so glad you're enjoying them more than using pads — that's what we love to hear.
We appreciate the feedback about delivery time. We're always working to improve our shipping speed so customers get their orders faster.
Thanks for choosing Menvault!
Ben - Customer Satisfaction Manager
Menvault
I purchased four pair or Menvault
I purchased four pair or Menvault. Had a few questions about washing and care. Menvault staff responded in a timely manner, answered my questions and provided helpful, practical solutions. I was impressed with their professional, friendly, timely customer service, something you don't often see. Thank you.
July 4, 2026
Unprompted review
Reply from Menvault
Hey Rick,
Thanks for the wonderful review! We're so glad our team could answer your washing and care questions in a timely manner and provide practical solutions. Professional, friendly, and helpful service is what we strive for every day!
Thanks for choosing Menvault!
Ben - Customer Satisfaction Manager
Menvault
Your representative made our experience…
Your representative made our experience very personal and convenient for us to try and use your product. My husband was very relieved to receive and use this underwear . He is now leaving our home confident that he is “safe”. The product is convenient to care for…just wash, dry and wear
July 2, 2026
Unprompted review
Reply from Menvault
Hey Anne,
What a fantastic review! We're thrilled that our team made the experience personal and convenient for you and your husband.
Knowing he now feels confident and safe, and that the product is so easy to care for — that's exactly what we designed it for.
Simple wash, dry, and wear is the whole idea! Thanks for choosing Menvault!
Ben - Customer Satisfaction Manager
Menvault
I have dealt with Michael on numerous…
I have dealt with Michael on numerous occasions and he is honest and forthright. I really appreciate the time and having all my questions answered. I have ordered these for my husband and look forward to seeing how they work for him. The customer service is fabulous and makes you feel like you’re being heard.
June 28, 2026
Unprompted review
Reply from Menvault
Hey Jennifer,
What a lovely review! We're so grateful you've worked with Michael on multiple occasions and that he could be honest and forthright with you every time. Knowing that you feel heard and appreciated — that's everything to us.
We're excited to hear how they work out for your husband, and we're here if you or he have any questions along the way.
Thanks for your trust in Menvault!
Ben - Customer Satisfaction Manager
Menvault
Men vault I would call them a life saver
Men vault I would call them a life saver.From the customer service (Michael) fantastic! ) Their products are incredible great quality and fit .After prostate surgery you have problems with leaking fluid (just being honest) These underwear give you back the comfort and confidence to go on living your best life without the discomfort or worry of having a the deeded wet spot in public and without the discomfort of wearing a pull up or the deeded pads. Thank you Men Vault.
June 15, 2026
Unprompted review
Reply from Menvault
Hey Joe,
What a meaningful review — thank you for sharing your story. We're so honored that Michael could help you find the right solution after your prostate surgery, and that we could give you back that comfort and confidence to live your life without worry or discomfort.
That's exactly why we do what we do. Your kind words mean everything to our whole team.
Thanks for choosing Menvault!
Ben - Customer Satisfaction Manager
Menvault
They do everything you say no leakage…
They do everything you say no leakage they aren’t kind of tight. I did order an extra large, but that’s the regular briefs I was wearing. The only complaint I have is that pad you put inside when I go to the bathroom when I pull it down it pops out. Other than that, it’s good.
June 22, 2026
Unprompted review
Reply from Menvault
Hey Frank,
Thanks for the honest feedback! We're glad they're doing what we promise with no leakage. We hear you on the pad being noticeable when pulling down in the bathroom — that's helpful to know.
If you'd like to discuss this further or explore other options, feel free to reach out at info@menvault.com. Otherwise, we're pleased the overall performance is working well for you!
Thanks for choosing Menvault!
Ben - Customer Satisfaction Manager
Menvault
They work great
They work great, but I ordered a size too small. Little uncomfortable, but they work
June 24, 2026
Unprompted review
Reply from Menvault
Hey Gus,
Thanks for the great review! We're glad they're working well overall, even with the slight discomfort from the sizing. If you'd like to explore the right size for a perfect fit, we'd love to help — just reach out at info@menvault.com and we can sort that out for you.
Thanks for choosing Menvault!
Ben - Customer Satisfaction Manager
Menvault
Great product
I received my package tried on one right away, found that it was really tight. I called to return items but the associate said they would just send me 3 more with a better fit. Still waiting on the new boxers
June 13, 2026
Unprompted review
Reply from Menvault
Hey George,
Thanks for your review! We appreciate you sharing that experience. If you're still waiting on those additional boxers we discussed, please reach out to us at info@menvault.com with your order number and we'll make sure we get that sorted for you right away.
Thanks for your patience!
Ben - Customer Satisfaction Manager
Menvault
Worked well
June 26, 2026
Unprompted review
Reply from Menvault
Hey there,
Thanks for the review! Glad to hear they worked well for you!
Thanks for choosing Menvault!
Ben - Customer Satisfaction Manager
Menvault
over priced and very bad design
over priced and very bad design! I have not even tested them yet! they do not fit properly at all! and having a removable pad is a very bad idea. it will move around and will have to be removed to clean...that will be fun with it all soaked with urine! I asked for a refund after only trying on 1 pair over my standard underwear and cannot get a refund for any that even had the bag open! VERY poor customer service! I guess I should know better! What A SCAM!
June 24, 2026
Unprompted review
Michael at Menvault was nothing but…
Michael at Menvault was nothing but fantastic. He sorted out my error in my ordering fast and efficiently. The company is excellent at communicating and you are kept updated. The briefs do what they say and look good and comfortable. Have absolutely no hesitation in highly recommending.
June 25, 2026
Unprompted review
Reply from Menvault
Hey Amanda,
What a wonderful review! We're so glad Michael could turn around your ordering error quickly and keep you updated throughout the process. Communication is key, and we appreciate you noticing that!
Even better to hear the briefs are doing exactly what they're supposed to — looking good, comfortable, and working as promised. Your recommendation means the world to us!
Thanks for choosing Menvault!
Ben - Customer Satisfaction Manager
Menvault
Not a "risk free guarantee" as advertised
They say it is a "risk free guarantee". It isn't. If you have even taken the underwear out of the package you cannot get a refund. So how is that Risk Free? It isn't.
June 23, 2026
Unprompted review
The products are great
The products are great. The delivery tracking and time it takes is terrible. I can deal with the delivery time but please do better with tracking.
June 22, 2026
Unprompted review
Reply from Menvault
Hey there,
Thanks so much for the 5-star review! We're thrilled the products are working great for you. We hear you on the delivery tracking and timing — that's definitely something we're working on improving. Your feedback helps us get better!
Thanks for your patience and for choosing Menvault!
Ben - Customer Satisfaction Manager
Menvault
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