Gemstone Lights Reviews 

3,685
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product's quality, noting its seamless appearance and the wide array of preset patterns and color options available. Many appreciate the ease of use with the phone app, allowing for diverse lighting programs and combinations, which also enhances home security. The installation process is frequently praised for being professional, efficient, and clean, with staff often going above and beyond. The post-sales service is also highlighted as exceptional, with prompt and professional responses to issues like wind damage or loose sections. However, some people mentioned difficulties in achieving true colors when selecting patterns due to a sensitive system, and a few experienced issues with fading or discolored lights over time.

What people talk about most

Product

Consumers are highly satisfied with the product, often praising its quality, appearance, and versatility.... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, praising the functionality and visual appeal of the... See more

Service

Clients share positive opinions on service, highlighting excellent experiences from start to finish, with... See more

Quality

People report positive experiences with quality, with many reviewers stating that the product and workmanship... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love how there are so many different preset patterns to choose from. It's a little difficult to get true colors when choosing a pattern as the system is somewhat touchy (ie true blue, bright orange).... See more

Company replied

Rated 5 out of 5 stars

So happy with my new track lights. Best investment ever. Makes my old house look new again and radient. Wish I did it sooner. All those years of dealing with getting up on ladder in the cold and light... See more

Company replied

Rated 5 out of 5 stars

Post-sales service is awesome! Gemstone installed our system in 2019 and I just discovered this weekend that one of the lighting sections had become loose from the eave - we have had some wicked wind... See more

Company replied

Rated 5 out of 5 stars

Good company interactions. Always kept us informed from quote to install to app information. The quoted price was fair and no surprises. The Techs were prompt and cleaned up well, what you would ex... See more

Company replied


Company details

  1. #1 of 1 best companies in Lighting Manufacturer
  2. #1 of 4 best companies in Lighting Store

About Gemstone Lights

Written by the company

Gemstone Lights is a leading provider of high-quality LED lighting products throughout North America. Our innovative lighting products are designed to create stunning visual effects and ambiance for homes, businesses, and outdoor spaces. We are dedicated to providing customers with high-quality, energy-efficient lighting solutions that are easy to use, and designed to last.

Our standout feature is our state-of-the-art Gemstone HUB app, which allows users to control their lighting systems from their smartphones or tablets. The HUB app offers an intuitive user interface that makes it easy to create custom lighting scenes, adjust color and brightness, and set schedules for automated lighting. With the HUB app, users can control every aspect of their lighting system, from single bulbs to entire zones, with just a few taps on their phone.

Gemstone Lights also offers a wide range of LED lighting products, including Residential Track Lighting, Commercial Track Lighting, Flood Lighting and our Smart Lightbulb, the 'Opal".

Whether you are looking to enhance the ambiance of your home or create a stunning visual display for your business or outdoor space, Gemstone Lights has a product that can help you achieve your lighting goals.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,685)

188 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love are Gemstone lights

Love our Gemstone lights. You will never be disappointed in these. This company stands behind its products and has constantly made upgrades for everyone's systems. In a world where companies have chosen to take shortcuts and forget about you after the sale, I can't say enough great things about them. Thanks Gemstone, for taking care of us

May 29, 2026
Unprompted review
Gemstone Lights logo

Reply from Gemstone Lights

Thank you for your review! We’re so glad you’re loving your Gemstone Lights and appreciate your kind words about our team and support. Taking care of customers after the installation matters to us, and we’re grateful for your trust.

Rated 1 out of 5 stars

I installed this system about 2-3 years…

I installed this system about 2-3 years ago and now they want to charge me $390 for a new update to install controler hub 2 and i dont think this is fair after spending so much money to install this system and having to pay $390 for the new update

May 25, 2026
Unprompted review
Gemstone Lights logo

Reply from Gemstone Lights

Thank you for your feedback. We want to clarify that Hub2 is not a required software update to keep your current system working.

Your system is still supported and will continue to provide the functionality it was designed for.

Hub2 is an optional hardware upgrade to our newer controller platform, with additional features and capabilities. The cost covers the new hardware, setup, and installation required for the upgrade.

Upgrading is completely optional. Customers can choose to move to the newer platform if they find value in the additional features.

Rated 1 out of 5 stars

Not honoring watantee

We had ours installed in 2021. Horrible experience. The lights are fading in spots and discolored throughout. There are a lot of colors we can’t use because the color is off on some of the segments. The motors run loud. Our installer went out if business. They won’t honor the warranty. And the newer designed systems are incompatible with the old system. We custom designed our eaves for these lights so we will have to replace the entire Gemstone system, plus our younger and groove cedar with it. Gemstone has not been helpful at all. We are getting a nice system installed and we will not use gemstone.

July 15, 2025
Unprompted review
Gemstone Lights logo

Reply from Gemstone Lights

Hi Kristen, thank you for bringing this to our attention. We’d like the opportunity to review the details of your system and what has happened so far. Please contact our support team directly at support@gemstonelights.com or (888) 908-2675 so we can look into this with you.

Rated 5 out of 5 stars

Excellent job by Gemstone Lighting

I’m extremely happy with the work Gemstone Lighting did on my home. They installed exterior lighting, and the whole experience from start to finish was excellent.
The installation was done by CMD Electric Limited, and they did a fantastic job. The team was professional, punctual, and clearly took pride in their work. They worked efficiently and paid great attention to detail, making sure everything looked clean and perfectly aligned.
The final result looks amazing—my house has a whole new look, and the lighting really enhances its appearance. It’s both functional and visually impressive. You can tell the quality of the product and workmanship is top-notch.
I would highly recommend Gemstone Lighting to anyone looking to upgrade their home’s exterior. They did a great job!

October 31, 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thank you so much for the thoughtful review! We’re glad to hear the experience was excellent from start to finish, and we’ll be sure to pass your kind words along to CMD Electric Limited. It’s great to hear their attention to detail showed in the final result. Enjoy the new look of your home!

Rated 5 out of 5 stars

Mechanical Energy installation Gemstone

Tony and his team at Mechanical Energy did a great job installing our Gemstone lights. Seamless process, Good overview of the product. Highly recommend them.

May 11, 2026
Unprompted review
Gemstone Lights logo

Reply from Gemstone Lights

Thanks so much for taking the time to leave this. We're glad Tony and the Mechanical Energy team made the whole process feel seamless. We’ll be sure to pass the kind words along to them!

Rated 5 out of 5 stars

The lights are great

The lights are great, and the customer service is awesome. I needed them to come out twice to fix some wind damage done to the tracks, and they did it fast and professionally without charge. The lights themselves very body in my neighborhood love so very customizable and the colors you can literally do any color design and pattern, the new app even does the holidays for you. so you never miss one

June 21, 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thank you so much for your kind words! It's awesome that you're enjoying the endless color patterns and the autopilot feature. We know wind damage can be a pain, so we’re happy your installer could get those tracks fixed up for you quickly. Thanks for being part of the Gemstone Lights family!

Rated 5 out of 5 stars

These lights are great

These lights are great! We will have so much fun programming them with all of the options it offers!!!

March 23, 2026
Gemstone Lights logo

Reply from Gemstone Lights

We are so glad you’re loving them! There really are endless possibilities. Have fun experimenting!

Rated 5 out of 5 stars

Excellent quality and service

Excellent service, warranty and beautiful product!

March 3, 2026
Gemstone Lights logo

Reply from Gemstone Lights

Thank you so much for the kind words! We take a lot of pride in our service standards, warranty, and products. We're so glad you're enjoying the lighting system!

Rated 5 out of 5 stars

Very good exalted

The gentleman than install was professional

March 19, 2026
Gemstone Lights logo

Reply from Gemstone Lights

We're so glad the journey with Gemstone Lights has been smooth! Thank you for your kind words!

Rated 1 out of 5 stars

Love the lights but the training and/or…

Love the lights but the training and/or instructions are inadequate.

February 10, 2026
Gemstone Lights logo

Reply from Gemstone Lights

We are so glad you love the lights! We try to keep our learn section up-to-date, and our support staff are on stand-by to help troubleshoot or if you would like help with a feature. If you are open to it, we would love some more details. Please email us at support@gemstonelights.com

Rated 5 out of 5 stars

Tony and his team were great from start…

Tony and his team were great from start to finish. The app is great and you have a lot control for lighting.
Glad I have Gemstone!

March 10, 2026
Gemstone Lights logo

Reply from Gemstone Lights

We love hearing that Tony provided such a great experience! We'll be sure to pass your kind words on to him and his team. We’re so glad you’re enjoying the app and the system—welcome to the Gemstone Lights family!

Rated 5 out of 5 stars

Amazing experience!

Silver Bells Lighting was great work with from start to finish! Travis was extremely helpful and answered all questions. I’m really pleased with everything!

March 12, 2026
Gemstone Lights logo

Reply from Gemstone Lights

It is awesome to hear that Silver Bells Lighting provided an exceptional experience for you! I will be sure to pass along the kind words to Travis and the Silver Bells Lighting Team. Welcome to the Gemstone Lights Family!

Rated 5 out of 5 stars

Everyone was professional and helpful

Everyone was professional and helpful. We love the difference the lights make over the lanai.
Should have done it sooner!

March 11, 2026
Gemstone Lights logo

Reply from Gemstone Lights

Thank you so much for sharing! We take a lot of pride in making the install process as professional and seamless as possible. The lanai is one of our favorite spots to light up. Enjoy your new system!

Rated 5 out of 5 stars

Gemstone Lights make your home pop

Jason and his crew installed our lights in less than a day and man they look great. I have had a few hiccups with the system since it was installed, but It has only taken a phone call or a text message to get Jason’s help. I would definitely recommend Gemstone lights to anyone as the app is very user friendly and has many preset settings. The lights are also individually addressable so I can customize the color of each led to create my own custom lighting designs.

June 7, 2025
Unprompted review
Gemstone Lights logo

Reply from Gemstone Lights

Thank you so much for the review! It is great to hear that Jason and his team provided such an efficient installation for you and has been a great help since. We're thrilled you are having fun with the custom designs and the individually addressable LEDs; it’s truly the best way to make your home look unique for any occasion. Thank you for the recommendation and welcome to the Gemstone Lights family!

Rated 5 out of 5 stars

Great company

Great company, service and product. Chris Smith the owner/installer was fantastic. Very satisfied.

March 5, 2026
Gemstone Lights logo

Reply from Gemstone Lights

Thanks for the review! It’s great to hear that Chris provided a fantastic experience and that lights are meeting your expectations. We will be sure to pass along your kinds words to him and his team.

Rated 5 out of 5 stars

Beautiful addition to our home

Priced right, efficient install, gorgeous lights - we love them!

March 4, 2026
Gemstone Lights logo

Reply from Gemstone Lights

We're so glad you're loving the system! It’s wonderful to hear the installation went smoothly and that the lights are a beautiful addition to your home.

Rated 5 out of 5 stars

Lights Unlimited

Lights Unlimited was very professional and polite.

January 23, 2026
Gemstone Lights logo

Reply from Gemstone Lights

That is so great to hear! Welcome to the Gemstone Lights family!

Rated 5 out of 5 stars

Great service- installation done…

Great service- installation done quickly. The installers were friendly and efficient!

February 26, 2026
Gemstone Lights logo

Reply from Gemstone Lights

We love hearing this! Our installers strive to make the process as seamless as possible so you can get straight to enjoying your lights. Thank you for choosing Gemstone!

Rated 5 out of 5 stars

Phenomenal service

Phenomenal service! Amazing staff who responded quickly to our call to have the lights installed.

December 24, 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thank you so much for the kind words! We really appreciate you sharing your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look