Love how there are so many different preset patterns to choose from. It's a little difficult to get true colors when choosing a pattern as the system is somewhat touchy (ie true blue, bright orange).... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
170 - 11080 50 St SE, T2C 5T4, Calgary, Canada
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the lights, we have had them installed now for 4 months and they have been great.
Love our Gemstone lights. You will never be disappointed in these. This company stands behind its products and has constantly made upgrades for everyone's systems. In a world where companies have chosen to take shortcuts and forget about you after the sale, I can't say enough great things about them. Thanks Gemstone, for taking care of us

Reply from Gemstone Lights
I installed this system about 2-3 years ago and now they want to charge me $390 for a new update to install controler hub 2 and i dont think this is fair after spending so much money to install this system and having to pay $390 for the new update

Reply from Gemstone Lights
We had ours installed in 2021. Horrible experience. The lights are fading in spots and discolored throughout. There are a lot of colors we can’t use because the color is off on some of the segments. The motors run loud. Our installer went out if business. They won’t honor the warranty. And the newer designed systems are incompatible with the old system. We custom designed our eaves for these lights so we will have to replace the entire Gemstone system, plus our younger and groove cedar with it. Gemstone has not been helpful at all. We are getting a nice system installed and we will not use gemstone.

Reply from Gemstone Lights
I’m extremely happy with the work Gemstone Lighting did on my home. They installed exterior lighting, and the whole experience from start to finish was excellent.
The installation was done by CMD Electric Limited, and they did a fantastic job. The team was professional, punctual, and clearly took pride in their work. They worked efficiently and paid great attention to detail, making sure everything looked clean and perfectly aligned.
The final result looks amazing—my house has a whole new look, and the lighting really enhances its appearance. It’s both functional and visually impressive. You can tell the quality of the product and workmanship is top-notch.
I would highly recommend Gemstone Lighting to anyone looking to upgrade their home’s exterior. They did a great job!

Reply from Gemstone Lights
Tony and his team at Mechanical Energy did a great job installing our Gemstone lights. Seamless process, Good overview of the product. Highly recommend them.

Reply from Gemstone Lights
The lights are great, and the customer service is awesome. I needed them to come out twice to fix some wind damage done to the tracks, and they did it fast and professionally without charge. The lights themselves very body in my neighborhood love so very customizable and the colors you can literally do any color design and pattern, the new app even does the holidays for you. so you never miss one

Reply from Gemstone Lights
These lights are great! We will have so much fun programming them with all of the options it offers!!!

Reply from Gemstone Lights

Reply from Gemstone Lights

Reply from Gemstone Lights
Love the lights but the training and/or instructions are inadequate.

Reply from Gemstone Lights
Tony and his team were great from start to finish. The app is great and you have a lot control for lighting.
Glad I have Gemstone!

Reply from Gemstone Lights
Silver Bells Lighting was great work with from start to finish! Travis was extremely helpful and answered all questions. I’m really pleased with everything!

Reply from Gemstone Lights
Everyone was professional and helpful. We love the difference the lights make over the lanai.
Should have done it sooner!

Reply from Gemstone Lights
Jason and his crew installed our lights in less than a day and man they look great. I have had a few hiccups with the system since it was installed, but It has only taken a phone call or a text message to get Jason’s help. I would definitely recommend Gemstone lights to anyone as the app is very user friendly and has many preset settings. The lights are also individually addressable so I can customize the color of each led to create my own custom lighting designs.

Reply from Gemstone Lights
Great company, service and product. Chris Smith the owner/installer was fantastic. Very satisfied.

Reply from Gemstone Lights
Priced right, efficient install, gorgeous lights - we love them!

Reply from Gemstone Lights

Reply from Gemstone Lights
Great service- installation done quickly. The installers were friendly and efficient!

Reply from Gemstone Lights
Phenomenal service! Amazing staff who responded quickly to our call to have the lights installed.

Reply from Gemstone Lights
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.