King Living Canada Reviews 

44
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and kind demeanor, making the selection process comfortable and enjoyable. Many reviewers highlight the excellent customer service, appreciating the personalized approach and clear communication throughout their journey. The products, including sofa beds and other furniture, are frequently commended for their great design, high quality, and comfort, with many feeling the items represent good value. However, some customers experienced issues with customer service regarding incomplete deliveries and discrepancies in product features, such as different leg designs and materials that marked their decks. These concerns were eventually addressed, with the company making efforts to resolve the problems and improve the overall customer experience.

What people talk about most

Product

Users describe positive interactions with product, highlighting great displays of various furniture sets and... See more

Staff

Clients share positive opinions on staff, consistently praising their knowledge, helpfulness, and patience.... See more

Quality

Consumers find quality to be positive, with many praising the great product design, style, and construction... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the exceptional, patient, and... See more

Service

Customers consistently note positive experiences with service, with many reviewers highly recommending the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enjoyed visiting King showroom. Great selections of home furniture made in Australia. I was looking for a sofa bed. Sandy , sales lady , was extremely experienced and knowledgeable. She helped me fi... See more

Company replied

Rated 5 out of 5 stars

Positive experience, the associates were honest, took time to show multiple products and gave a very helpful advice without pushing to buy, which made me feel very comfortable. Can’t wait to receive m... See more

Company replied

Rated 5 out of 5 stars

Made several visits before ordering our furniture. Impressed with the style and construction of the pieces. Some very innovative touches that we liked. Good sale prices and the staff were always helpf... See more

Company replied

Rated 5 out of 5 stars

The in store staff were knowledgeable, helpful, and kind. The chairs arrived earlier than i was told which was great. The delivery service was excellent. Everything went smoothly and i would highly re... See more

Company replied


Company details

  1. #2 of 12 best companies in Furniture Store

Written by the company

Since 1977, King has set the benchmark for Australian furniture. Driven by an unwavering commitment to timeless design, King pieces embrace the authentic Australian lifestyle. Collaborations with leading Australian designers continue to break new ground, pushing the boundaries of what furniture can achieve.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

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4.7

All reviews

(44)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We enjoyed talking to each person in…

We enjoyed talking to each person in your store. They made us feel important and helped us with the sizing of the furniture for our room.

July 5, 2026
King Living Canada logo

Reply from King Living Canada

Hi Carolyn,

It's wonderful to hear our team made you feel valued during your visit. Helping customers find the right fit for their space is something we take real pride in, so we'll be sure to pass your kind words on to the team.

Warm regards,
King Living

Rated 5 out of 5 stars
King Living Canada logo

Reply from King Living Canada

Hi Jacinthe,

We're delighted to hear Daisy took such great care of you in store. She's a wonderful part of our team and we'll be sure to pass on your kind words.

King Living

Rated 5 out of 5 stars

Great quality

Great quality, great communication, great delivery service, great furniture

July 1, 2026
King Living Canada logo

Reply from King Living Canada

Hi Mary,

Wonderful to hear you had such a positive experience across the board, from the quality of the furniture right through to delivery. Feedback like yours means a great deal to our team, and we truly appreciate you taking the time to share it.

Warm regards,
King Living

Rated 5 out of 5 stars

Great customer service and they were…

Great customer service and they were very patient with us and not pushy at all. Sandy was amazing

July 8, 2026
King Living Canada logo

Reply from King Living Canada

Hi Mohammed,

Wonderful to hear you had such a positive experience with us! Sandy will be thrilled to know she made your visit memorable, and we'll be sure to pass on your kind words. We really appreciate you taking the time to share this.

Kind regards,
King Living

Rated 5 out of 5 stars

Great service

July 5, 2026
King Living Canada logo

Reply from King Living Canada

Hi Allan,

We appreciate you taking the time to share your feedback, and it's wonderful to hear the service hit the mark. Ratings like this mean a great deal to our team.

Warm regards,
King Living

Rated 5 out of 5 stars

Excellent service

Service and support. Quality products

June 28, 2026
King Living Canada logo

Reply from King Living Canada

Hi Deborah,

We appreciate you taking the time to share your feedback. It's wonderful to know our team's service and support hit the mark, and that you're enjoying the quality of our pieces.

Warm regards,
King Living

Rated 5 out of 5 stars

Attentive service!

June 28, 2026
King Living Canada logo

Reply from King Living Canada

Hi Brian,

We appreciate you taking the time to share your feedback, and we're delighted to hear our team looked after you so well. Attentive service is at the heart of what we do, so it's wonderful to know it made an impression.

Kind regards,
King Living

Rated 5 out of 5 stars

Great displays of various furniture…

Great displays of various furniture sets. Staff very knowledgeable. Delivery process well done.

July 5, 2026
King Living Canada logo

Reply from King Living Canada

Dear Barb,
Thank you for your wonderful review. We are delighted to hear you enjoyed exploring our furniture displays and found our team knowledgeable and helpful. It is also great to know your delivery experience went smoothly. We truly appreciate your feedback and thank you for choosing King Living.
Regards, Deb, King Living.

Rated 5 out of 5 stars

Have a wonderful experience with Yvonne…

Have a wonderful experience with Yvonne and greatly appreciate her guidance in helping me pick out my purchase. Highly recommend!!

July 5, 2026
King Living Canada logo

Reply from King Living Canada

Dear Jody,
Thank you for your wonderful review! We are delighted to hear you had such a positive experience with Yvonne. She will be thrilled to know her guidance made your furniture selection an enjoyable one. We truly appreciate your recommendation and thank you for choosing King Living.
Regards, Deb, King Living,

Rated 5 out of 5 stars

Great experience

I enjoyed visiting King showroom. Great selections of home furniture made in Australia. I was looking for a sofa bed. Sandy , sales lady , was extremely experienced and knowledgeable. She helped me find the model and fabric. I made a purchase in less than an hour. Now I am impatiently waiting to receive my sofa bed.

June 28, 2026
King Living Canada logo

Reply from King Living Canada

Dear Mona,
Thank you for your wonderful review. We are delighted to hear you enjoyed your showroom visit and found our furniture selection inspiring. It is great to know Sandy’s knowledge and experience helped you choose the right sofa bed and fabric so efficiently. We hope you love your new sofa bed once it arrives, and thank you for choosing King Living.
Regards, Deb, King Living

Rated 1 out of 5 stars

Online order denying UK consumer legislation rights

This experience is with Australian head office customer service.

Delivered our modular sofa with no joiners, so have had to hold it together with tape. Got to almost 30 days of being held together with tape, so rejected the sofa in line with our consumer rights here in the UK (and King Living’s own terms and conditions). Have been emailing customer service (based in Australia) for weeks trying to get them to collect the incomplete sofa and refund us. Continually refusing. They have over £3,000 of our money and we can’t buy a replacement sofa from another company until they refund us. We are having to sit on beanbags while we wait for our money back as we can’t afford a replacement sofa until they refund us. Beyond appalling. How can they deliver a £1,500+ sofa with no joiners and expect us to be fine with it?

Thank you for the reply. ONU26050064

July 3, 2026
Unprompted review
King Living Canada logo

Reply from King Living Canada

Dear Monet,
Thank you for taking the time to share your feedback. We do apologise in hearing about your experience and understand how frustrating this situation has been.
Receiving your sofa without the required joiners is not the standard we strive to deliver and we appreciate the inconvenience and disappointment this has caused. We also understand the impact this has had while you have been waiting for a resolution.
As I have not been able to locate your details from this review may we please ask if you can update your review with you order number for reference number 01017723.
Once the order number has been recevied I will investigate this further with our team and communicate directly to you.
Regards, Deb King Living.

Rated 5 out of 5 stars

Great product design

Great product design, and quality seems very good. Excellent customer service with knowledge, from Mikka.

July 1, 2026
King Living Canada logo

Reply from King Living Canada

Hi Laura,

We're delighted to hear you're impressed with both the design and quality of our pieces. It's also wonderful to know Mikka provided such knowledgeable and helpful service, we'll be sure to pass your kind words along.

Warm regards,
King Living

Rated 5 out of 5 stars

The in store staff were knowledgeable

The in store staff were knowledgeable, helpful, and kind. The chairs arrived earlier than i was told which was great. The delivery service was excellent. Everything went smoothly and i would highly recommend your company to others.

July 1, 2026
King Living Canada logo

Reply from King Living Canada

Hi Christine,

It's wonderful to hear your experience with us was such a smooth one, from the showroom right through to delivery. Our team will be thrilled to know their knowledge and care made a difference, and we're delighted your chairs arrived ahead of schedule. Your recommendation means a great deal to us.

Warm regards,
King Living

Rated 5 out of 5 stars

We were greeted at the door and kind service

We were greeted at the door, no pushy service, when we had questions some one was available right away and we ended up getting fantastic, kind and very knowlagable help from Tony. We took samples home to see fabric colors and to take measurements and went back two days later to buy our couch from Tony as we really appreciated all the fantastic and professional customer service.

July 1, 2026
King Living Canada logo

Reply from King Living Canada

Hi Teresa,

It's wonderful to hear how much you enjoyed your experience with us, and that Tony was able to guide you through every step with such care and expertise. We're delighted you felt supported without any pressure, and that taking the samples home helped you find the perfect fit. We'll be sure to pass your kind words along to Tony, he'll be thrilled.

Warm regards,
King Living

Rated 5 out of 5 stars

Great customer service

Great customer service, and wide selection of comfortable quality furniture.

July 1, 2026
King Living Canada logo

Reply from King Living Canada

Hi Carla,

We're delighted to hear you enjoyed the experience and found plenty to love across our range. Feedback like yours means a great deal to our team.

King Living

Rated 5 out of 5 stars

Our designer

Our designer, Brittany, was knowledgeable, thorough, and pleasant. She made the buying experience easy and comfortable. We believe the furniture we have selected will be of good quality and represents good value.

July 1, 2026
King Living Canada logo

Reply from King Living Canada

Hi Kathryn,

It's wonderful to hear that Brittany made your buying experience so easy and comfortable. Her knowledge and warmth truly shine through, and we'll be sure to pass along your kind words. We're delighted you feel confident in your selection and appreciate you taking the time to share your experience.

King Living

Rated 5 out of 5 stars

Great service and I found exactly what…

Great service and I found exactly what I wanted.
I bought a sofa bed from you last year and I was so impressed that when I needed new dining room chairs you were my first choice.

June 24, 2026
King Living Canada logo

Reply from King Living Canada

Hi John,

It's wonderful to hear you came back to us for your dining chairs after such a positive experience with your sofa bed. Being your first choice means a great deal, and we're delighted you found exactly what you were looking for.

Warm regards,
King Living

Rated 5 out of 5 stars

Great service and great style.

Very knowledgeable staff who didn't rush us as we looked through the different couch styles then all the amazing fabric choices. They offered valuable input and made us feel that we'd made the right choice - and we did. We love our new couch!

June 14, 2026
King Living Canada logo

Reply from King Living Canada

Hi Lisa,

Wonderful to hear our team gave you the time and space to explore everything on offer, from the styles through to the fabrics. It means a lot knowing their guidance helped you feel confident in your decision, and we're so pleased you're loving the new couch.

Warm regards,
King Living

Rated 5 out of 5 stars

Yvonne at Kings living made my…

Yvonne at Kings living made my experience of purchasing and ordering a sofa for my client flawless.
We received it with exactly the time line she predicted and the delivery of the finished product lived up to all of our expectations!

June 21, 2026
King Living Canada logo

Reply from King Living Canada

Hi Susan,

It's wonderful to hear that Yvonne made the process so seamless from start to finish. We'll be sure to pass on your lovely feedback, she'll be thrilled to know the experience lived up to expectations for both you and your client. Reviews like this truly mean a lot to us.

Warm regards,
King Living

Rated 5 out of 5 stars

Bought living room furniture

Made several visits before ordering our furniture. Impressed with the style and construction of the pieces. Some very innovative touches that we liked. Good sale prices and the staff were always helpful without being pushy. Would recommend.

June 17, 2026
King Living Canada logo

Reply from King Living Canada

Hi there,

We're delighted to hear that the design and craftsmanship of our pieces stood out during your visits. It's lovely to know our team struck the right balance in supporting your decision, and that you found great value along the way. Your recommendation means a great deal to us.

Warm regards,
King Living

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