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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were let down by their experience overall. Customers frequently found the products to be ordinary fans, not the advertised air coolers, failing to provide actual cooling despite claims of 'freeze functions' or water tanks. Many expressed significant frustration with the high prices, considering the items vastly overpriced for what they received. Some people were dissatisfied with the refund process, encountering difficulties with returns to distant locations and high shipping costs. Additionally, some customers reported not receiving their orders, while others noted the product's short battery life and noisy operation.

What people talk about most

Product

Customers consistently note negative experiences with product, often describing it as a cheap, weak plastic... See more

Order

People report negative experiences with order, with many customers stating that their ordered items never... See more

Refund

Reviewers highlight negative aspects of refund, with many expressing frustration over difficulties in... See more

Price

Reviewers express strong dissatisfaction with the price of the product, often feeling it is significantly... See more

Value for money

Consumers express strong dissatisfaction with the value for money, frequently describing the product as a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

£60 for something that just blows air around. Coldeez cooling ace is utter garbage they say on their website this cools any room in seconds absolute lie! It says it has a freeze function which aga... See more

Rated 1 out of 5 stars

Delivered today, the picture of the machine shows all the different parts but nothing mentions water tank, there are no instructions on how to open the tank or where it is, i have pressed everything o... See more

Rated 1 out of 5 stars

We ordered this fan with the recent hot weather being uncomfortable to sleep in. It is just a normal bog standard mini tower fan! Kicks out normal air, not cold at all and is quite noisy! Really disap... See more

Rated 1 out of 5 stars

Another customer who stupidly ordered before checking reviews! The company has taken more money from my account than they should have! I only ordered today, and have tried to cancel and request a refu... See more


Company details


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1.2

Bad

TrustScore 1 out of 5

126 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(126)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would give less than 1 star if I…

I would give less than 1 star if I could. The adverts (various different companies lead to the same place) are totally not true. It says it has a water tank - I have yet to find it!!! When fully charged it lasts about 1 hour. It is nothing but an expensive, useless fan. I thought I was dealing with a UK business - but when asking for a refund (supposedly guaranteed) I have been told to return to an address in Hong Kong - Postage costing as much as I paid!!! AVOID!!!

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam!

Don't buy. It shouldn't be allowed to advertise on Facebook. I bought it in good faith because my 1st floor flat is unbearable with south-east heatwave.
It arrived all it is is a small desk tower that blows out air. The battery only lasts 2 hours. It certainly is not worth £86.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish

This is just a fan it is not worth 59 pound plus postage 68 all together.do not bother you can buy a normal fan.im absolutely angry.do not buy!.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Rip off

Rip off. DO NOT BUY THIS RUBBISH product. The reel as advertised is inaccurate . For example it should you can adjust the temperature via a control. This is totally a FALSE claim

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Not even one star no reply to my emails…

Not even one star no reply to my emails total waste of money Why do Facebook advertise so many products that are not fit for purpose even Amazon sell this so called Air con .But no one can get this company to refund our money back and by reading reviews there are a lot customers that want just that Their Money Back.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid buying Mis Advertising

These cheap units turned up on checking extremely poor fan performance and definitely not cooling the air, as advertised, total waste of time and money. Have requested a return total disappointment, yet this company now wanted me to pay for return postage or made a pathetic refund off of $15 to keep these! Rejected this offer and will depending on their reply dispute this transaction

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered this after seeing the add

I ordered this after seeing the add, paid way too much and it took over 10 days to be delivered, I thought it was a mini air conditioning unit but its, just a fan! Its ok for putting it right in front of me, I would be fine had it cost £20 but fir £70 I am fuming, dont buy!

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a Coldeez Cooling Ace on 24th…

I ordered a Coldeez Cooling Ace on 24th June 2026, it arrived on 4th July 2026. I have learned a very hard lesson, ALWAYS check on Trust Pilot reviews! I paid £86.60 in total, for the above item to include insurance if it goes wrong. I couldn't believe what a pathetic piece of 'machinery' it was ! FEEBLE! Anyway, I emailed and asked for a full refund as it was not what I wanted. Today, 6th July 2026, I was told I'd have to pay the shipping myself, approximately £80, and they would give me a refund of £8! What an absolute SCAM!! DO NOT ORDER ON FACEBOOK!!! I am a widowed pensioner and I ordered this in good faith thinking it would help me in our heatwaves. I can't afford to waste my money on this, I feel so stupid, and it makes me angry that this company is allowed to scam people in this way.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

The item I received was not what I order

The item I received was not what I ordered.
Looks very similar to product in advert, but in reality just an ordinary small tower fan that I could have bought for a fifth of the price elsewhere.
Complete rip-off - do not buy from this company.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the coodeez cooling ace and…

I ordered the coodeez cooling ace and the reviews were good and after ordering realised it was from China then cancelled but apparently on its way and still not arrived. It's supposedly being sent via relay but still getting no response. Also I'm worried if it and a big if it arrives it costs a fortune to return to china ? Any suggestions please ?

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

No stars

I only gave one star to get this page up don't try buying the coldeez I "ordered" one on the 24 th of June Iv had no contact at all not even confirmation email I can't get in touch but they have my money complete scam.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

Another customer who stupidly ordered before checking reviews! The company has taken more money from my account than they should have! I only ordered today, and have tried to cancel and request a refund, but can't find a contact phone number, and no replies to several emails! Feeling a bit of a fool! I will be raising a claim via my bank account as a fraudulent purchase! 🤬🤬

June 29, 2026
Unprompted review

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