Amazon Reviews 

Delivered to the wrong address refusing to take responsibility. Never again Amazon!

Amazon did a decent job overall, no major complaints. Checkout was quick and I had a few payment options to choose from. The website was a little slow to load at checkout. No regrets, would come back.

I've used Amazon a few times now and they've been pretty reliable. Customer service got back to me within a day when I had a question. Shipping cost was a touch higher than I would have liked. No regrets, would come back.

Amazon.fr did a decent job overall, no major complaints. Prices were reasonable compared to what I found elsewhere. Unfortunately one item arrived damaged and the replacement took a while. Might give them another chance down the line.

First time using Amazon and it went better than I expected. Quality was about what I expected for the price. Unfortunately one item arrived damaged and the replacement took a while. Might give them another chance down the line.

I am absolutely disgusted by the attitude of the delivery driver, I was waiting for my package, I heard his van pull up outside & his music blaring, I heard him shout to my neighbour asking if I'm in, this is before he even knocked at my door!! I opened my front window & he said he has a package for me, I said yes, just bring it to me, he said where's your bell(?) I said just open the gate & hand me the package, he said OH NO, I once got bitten by a dog!!! I asked him if he can see a dog? He said no & drove off!!!!!!! Unbelievable!!
Amazon's response: be patient and wait for the next delivery day!!!!
Not only do I have prime but I also really needed this package on Saturday & Amazon couldn't even organise next day delivery! They couldn't care less as they earn enough without small spenders!!!!!

Decided to shop with Amazon.fr and came away mostly satisfied. The product matched the description, which is not always a given these days. Unfortunately one item arrived damaged and the replacement took a while. Would consider them again if the issues get sorted.

Amazon.fr did a decent job overall, no major complaints. Everything arrived well packaged and in good condition. Would have liked a few more updates while the order was in transit. Would recommend to a friend.

Having made several orders recently at lest three have failed to be delivered , you pay on ordering and given a delivery date , that overruns and you get a message saying it’s been delayed another date offered that overruns runs you contact customer service 😂 they say the product is lost and offer a refund of your own money , within 5 / 7 days so they’ve had your money for at least two weeks and nothing ever recieved , how much interest do they acquire over the millions of orders they receive that never get fulfilled , I alone have had three such orders in the last three weeks none arrived ant wonder they make so much money , never have to do anything , get your money for a period interest fee then just say you should be happy to get it back … great business plan ! Wish I’d thought it up

I ordered a €520 item through Amazon Marketplace.

I received the wrong product.

I immediately contacted Amazon, provided photographs of the incorrect item, and returned it using Amazon’s return process.

Amazon confirmed receipt of the return and my order page displayed “Return received. Processing your refund.”

Later, Amazon cancelled the refund, not because they disputed that I received the wrong item, but because of my account’s return history.

I have retained all emails, screenshots, and photographs documenting this case. Consumers should be aware of this experience and keep detailed records when dealing with expensive purchases.

Customer service is Completely worthless since it does not exist. I tried to "chat" about a specific problem. When i click on the "start chat now" tab the garbage site takes, me, repeatedly, to a clothing page. I then tried the telephone option. I have a spain sim/ telehone, and since i am in france, the garbage site mandates i enter a french call back. Never did connect. A garbage company with a garbage site

Been a customer of Amazon for a while and generally happy with them. The product matched the description, which is not always a given these days. The website was a little slow to load at checkout. Pretty happy with the whole thing.

We ordered a Playstation 5 brand new in box on 03.06.2026 for my daughters birthday, with delivery for 12.06.26. The item never arrived. Amazon France confirmed it was lost during transport. Since 13.06.26 we have requested a refund to buy this item in a local store, but Amazon France is refusing to refund us the money (nearly 600 euros), they keep making excusing, replying the same standard email over and over again. Just appalling.

Been a customer of Amazon for a while and generally happy with them. Everything arrived well packaged and in good condition. Returns policy could be a bit clearer on the site. No regrets, would come back.

WARNING
Don't buy any products for your hair or anything that has chemicals in then. I purchased oleo intense for my hair. I was placing an order on amazon, so thought I might as well by a hair colour at the same time. My hair was very grey as I'm practically housebound but had a emergency dental appointment, I had to go to. So needed to do something with my hair.
I received the box yesterday and just put it to one side as I wasn't colouring it until today.
What a performance I had, the box, the 4 products inside and the leaflet was all in a foreign language with no English instructions to be found on any of it. My son, who also had a look thinks it was all in Russian.
I had to colour my hair so googled the instructions for use and times. On hair colours I purchased before all had 2 products to mix and 1 to condition, but in this box there was 4 with no information of what was what.
I have just come off the phone, absolutely fuming. The first gentleman I spoke to was very considerate and said he would put me onto somone who I could speak to about it and they would refund me the product for my trouble.
They put me onto a lady who had no concern at all. She knew I had googled the instructions because I needed to use it, to go out.
Wait for it, she informed me if I couldn't send it back, I wasn't getting a refund. No compassion, no interest in what I had to say. Just nothing for my trouble.
If this product had contained. Peroxide or something similar, somone could have got injured.
They just said, sometimes the odd one gets through.
I spend a lot of money on Amazon and I told the lady, if they are that hard up for £11.70 then keep the money.
Their customer service is appalling and practically non existent. All they care about is making money with no time for customers and problems.

I ordered a watch as a birthday gift for my girlfriend. What arrived was a sleeping mask. Not a joke. An actual sleeping mask in the box.
I contacted support 3 times. Two chat agents abandoned the conversation mid-chat without resolving anything. Phone support promised a fix in 24 to 48 hours and never followed up. When I reached out again they told me the only option is to return it.
The birthday is gone. The moment is gone. A refund does not fix that.
I paid for express delivery and gift options specifically so this would be handled with care. Amazon failed at every single step: wrong item, late delivery, and zero accountability from support.
Do not trust Amazon with anything important. I learned that the hard way.

You can so understand why they get such low ratings. I think they have it programed to have tech issues so you can't email them. I would be truly ashamed to work for them

The delivery guy called the interphone. I pressed the opening button and asked,” please come up to the flat”. He cracked the block door, and threw the heavy parcel inside, quickly disappearing.
Got an e mail “Parcel was handed to resident”. The large heavy parcel was damaged and some staff inside were damaged, but I could not return the items!

Terrible service, never again!
I purchased a coat that was supposed to be delivered in 4 days. The item was never sent; there was a message saying there was a problem with the payment (which is not true). I contacted the customer service, and they said everything was sorted and the item would be shipped.
Then today I received an email saying the order is cancelled.
Apparently they don't have the item in stock and invented all these lies.
This is unacceptable, terrible service, and no respect for the customers.
I am still waiting for the refund.

Will never use again said parcel was attempted delivrt today at 4.30 except the e mail came im at 15.37 guess the dpd driver cant tell the time and i have s ri
ng doorbell guess what he isnt on it.dont like liars dont trust dpd or amazon at all now