Dashboard
Account and job support
Job status, exports, result questions, balance checks, and account access all resolve inside the dashboard, next to the file or job they concern.
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Contact us
Contact ZelNum
Email, WhatsApp, and Telegram all reach the same team. Email keeps a record you can point back to; chat is for short questions. Tell us which product or job the request is about and it reaches the person who owns it.
Email
[email protected]
Replies go back to the inbox the message came from, in English, on business days.
Write to supportSelf-serve first
Most questions never need a ticket
Three routes answer a whole class of question on their own, with the record already open in front of you. Reaching for them first is usually faster than waiting for a reply.
Developers
API integration help
The endpoint reference covers request shape, status codes, and error codes. If a call still fails, it tells you which four details to attach when you write.
View API referenceCommercial
Pricing and billing
Per-check and per-batch rates, minimum order sizes, and what a credit buys are all listed before you pay. Credit top-ups are also started from there.
View pricingQuick links
Contact routes
What each kind of request should reach
There is one mailbox, but the request type decides who picks it up and which record they open first. Sending it to the right place is the difference between one exchange and three.
Account and jobs
Uploads, exports, results
Anything about a job you already ran: a file that did not finish, an export you cannot find, or a result you want explained. The support team opens your job history before replying.
API and integrations
Endpoints and requests
Integration failures, unexpected status codes, or questions about an async task. Include the endpoint and the request ID so the exact call can be pulled from the logs.
Billing and payments
Credits and transactions
Missing credits, an invoice question, or a payment you want traced. Billing replies depend on the payment being confirmed first, so include the reference and the date you paid.
Privacy and security
Data and disclosure
Lookup-deletion requests, questions about what a job stored, and vulnerability reports. Data-handling detail sits on the Security & Data Handling page; the rules on how lookups may be used sit in the Terms of Service.
After you write
How your message is handled
It lands in one queue
Support email is not routed through a sales funnel or a ticket robot. A person reads it, and replies come from the same address the message was sent to.
The record behind it is checked
Before answering, the account, the job, or the payment being asked about is opened in the dashboard. That is why including identifiers shortens the exchange rather than slowing it down.
The reply says what was found
You get either the explanation and what changed, or a request for the one detail still missing. Nothing about your numbers is sent anywhere by asking a question.
Before you hit send
- Write from an inbox you can read. Replies go to the sender address, and that is the only place they go.
- Never send a password or an API key. Replace credentials and real numbers in any example with redacted values.
- English only. The support team works in English; other languages may not get an answer.
- Prefer the dashboard when you can. Job status, exports, and balance are visible there without waiting for a reply.
Typical response windows
- Account access: same business day when account ownership can be verified.
- Upload and export questions: usually within one business day.
- API troubleshooting: fastest when request IDs and timestamps are included.
- Billing checks: depends on payment confirmation and transaction details.
Related pages
The pages this one points at
This page covers reaching a person, by email or chat. The rest of the company information lives on three pages, and each of them owns one topic.
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