Terrible support. I have not received any response for more than one month. I have contacted you via email, WhatsApp, and every other possible channel, but nobody has replied. There is a system er... See more
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See what reviewers are saying
Recently signed up for SIM only deal with Spusu, having been with previous network for 12+ years. Received SIM quickly and good communication about when my phone number would transfer over. Had... See more
Company replied
Unlike other known companies Spusu provides an email address to get in touch in case you run into an issue. Their response is immediate and precise. Other companies like Salt, Sunrise or Swisscom leav... See more
I started the registration process for my whole family today. We also will transfer our existing phone numbers. To get in contact with the spusu support team is incredibly simple. Kind, competent, att... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Internet Provider
- Internet Service Provider
- Mobile Network Operator
- Telecommunications Contractor
Written by the company
spusu – einfach. menschlich.fair. Ist ein europäischer Mobilfunkanbieter mit Wurzeln in Österreich und einer klaren Mission: Handy Abos einfach, fair und ohne versteckte Kosten zu gestalten. 2015 in Österreich gestartet, bietet spusu mittlerweile auch in Italien, dem Vereinigten Königreich und seit 2024 in der Schweiz verlässliche und transparente Mobilfunklösungen an. Als 100% familiengeführtes Unternehmen liegt der Fokus auf persönlichem und schnellem Kundenservice. Im zuständigen Team arbeiten daher ausschließlich echte Menschen, die persönlich und auf Augenhöhe mit den Kunden kommunizieren. Egal ob per Telefon, E-Mail oder WhatsApp, Anliegen werden rasch und unbürokratisch gelöst – ganz ohne Chatbots oder KI. Mit flexiblen Monatsplänen ohne versteckte Gebühren und einem hervorragenden Preis-Leistungs-Verhältnis sorgt spusu dafür, dass die Kontrolle über die Ausgaben jederzeit in den Händen der Kunden bleibt. Ein Wechsel ist ganz einfach und dauert keine fünf Minuten. Von der Kündigung des Altvertrags bis hin zur kostenlosen Rufnummernmitnahme unterstützt bei allen notwendigen Schritten das spusu Service Team. Hol dir jetzt dein legendäres Handy-Abo von spusu!
Contact info
Hinterdorfstrasse 40, 8405, Winterthur, Switzerland
- +41 78 441 01 00
- office@spusu.ch
- spusu.ch
4.4
Excellent
466 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spusu: Could be better!
Relatively cheap for what they offer. But often no service in cities like Berne and Biel.
July 17, 2026
Unprompted review
Reply from spusu CH
Hi Vazerol
Thank you for your feedback.
We're sorry you're not satisfied with the network coverage. We would like to check if is possibly related to a setting on your phone.
Feel free to reach out to our spusu service team through phone, WhatsApp, or email. We're here for you.
Kind regards
Zoe from spusu Service-Team
Terrible support
Terrible support. I have not received any response for more than one month. I have contacted you via email, WhatsApp, and every other possible channel, but nobody has replied.
There is a system error that does not allow me to set up call forwarding for the numbers, and nobody is dealing with this issue. This situation is completely unacceptable.
June 2, 2026
Unprompted review
Reply from spusu CH
Hi Engjull
thank you for your honest review.
At spusu, we place great importance on customer service, and we’re sorry to hear that your experience with us hasn’t met your expectations.
We would very much like to change that. Our colleague Henrik has already contacted you via email, and we are currently working on this matter.
Please don’t hesitate to reach out at any time – we’re always happy to help and keep you updated.
Kind regards
Zoe from spusu Service-Team
Easy transfer!
It was so easy to change to Spusu! No problems whatsoever, contacts were very friendly and helpful. Thank you, Spusu!
May 29, 2026
Unprompted review
Reply from spusu CH
Hi Sibylle
Thank you for your kind feedback.
A pleasant and solution-oriented customer service is our top priority. We are happy to be able to offer you no less in the future!
Kind regards
Zoe from spusu Service-Team
Immediate and effective service
Every single request was answered immediately and handled effectively. I highly recommend spusu for its service
May 18, 2026
Unprompted review
Reply from spusu CH
Hi Tobias
Thank you for your amazing feedback and your recommendation.
A pleasant and solution-oriented customer service is our top priority. We are happy to be able to offer you no less in the future 🙂.
Kind regards
Zoe from spusu Service-Team
Reply from spusu CH
Hallo Ulrich
Vielen Dank für deine ⭐⭐⭐⭐⭐. Wir freuen uns sehr.
Liebe Grüsse
Jennifer vom spusu Service-Team
The best operator
The best operator, they solved my connection problem in a couple of minutes and some message.
March 27, 2026
Unprompted review
Reply from spusu CH
Hi Alessio,
thank you for your great feedback!
We're thrilled to hear that our fast and legendary customer service met your expectations. We look forward to continuing to exceed your expectations in the future.
Kind regards
Zoe from spusu Service-Team
Sim card never worked from day one
Sim card never worked from day one. UNRESPONSIVE SUPPORR SERVICE AND GERMAN ONLY WHEN YOU FINALY MANAGE TO CALL!
March 24, 2026
Unprompted review
Reply from spusu CH
Hi Alexandre
Thank you for your honest review.
In line with our motto – simple. fair. for you. – we place great importance on our customers satisfaction.
We take from your review that we have not yet been able to win you over and we would like to apologize for the incurred waiting time.
We would like to change that. Unfortunately, we weren´t able to reach you by phone and have send you a text message, please get in touch with our spusu service team by phone, WhatsApp or email so that we can help you. We are happy to assist you.
Kind regards
Zoe from spusu Service-Team
Best customer service of my life!
The customer service is fast, reliable and super friendly! The prices are super fair and the network works reliable unless you are in super rural areas
March 20, 2026
Unprompted review
Reply from spusu CH
Hi Esra
Thank you for your kind words.
A pleasant and solution-oriented customer service is our top priority. We are happy to be able to offer you no less in the future 😊!
Kind regards
Zoe from spusu Service-Team
New Handy
New Handy. Couldn t get mobile data outside. Contact via WApp. Spusu helped me immediately step by step - easy to understand. Happy now. Top service. Thanks to spusu!
March 13, 2026
Unprompted review
Reply from spusu CH
Hi Selma
We strive to offer our customers a personal, friendly and most importantly a solution-oriented customer service and are pleased to have met those standards! Thank you for your kind words. We always appreciate your feedback 😊.
Kind regards
Zoe from spusu Service-Team
Recently signed up for SIM only deal…
Recently signed up for SIM only deal with Spusu, having been with previous network for 12+ years.
Received SIM quickly and good communication about when my phone number would transfer over.
Had some teething difficulties getting 5G, but it turned out my phone settings had reset to a 3G after replacing the SIM.
Customer service team were really good, speedy pick up of call, resolved my problem in a few minutes.
Am one week into the contract and am happy.
Switching process was simple and would recommend this service
February 26, 2026
Unprompted review
Reply from spusu CH
Hi Sheila
Thank you for your amazing feedback and welcome to spusu 💚.
We strive to work by our Motto “simple. fair. for you”. We do our best to offer our customers a convenient and efficient experience from the ordering process all the way to the activation of your new SIM Card. Weare delighted to hear, that we were able to deliver that experience for you!
Kind regards
Zoe from spusu Service-Team
Excellent processes and support in any dimension
I started the registration process for my whole family today. We also will transfer our existing phone numbers. To get in contact with the spusu support team is incredibly simple. Kind, competent, attentive and pragmatic staff. We should have joined spusu much earlier. Thanks, Markus Stadler and family.
February 14, 2026
Unprompted review
Reply from spusu CH
Hi Sabea
Thank you for the great feedback & welcome to spusu 😊.
At spusu, we place great importance on designing our offers, our ordering experience, and our customer service according to our motto “simple. fair. for you.” We are delighted to read that you and your family are impressed, we are happy to be there for you.
Kind regards
Zoe from spusu Service Team
For Geneva it is a completely scam
For Geneva it is a completely scam. The customer service is very good but the problem is the connection very bad. Rather than this I would suggest chmobile, less price and quality 100%
December 5, 2025
Unprompted review
Reply from spusu CH
Hi Giorg
Thank you for your honest review. We are happy to hear that you are impressed by our legendary customer service, which we highly value.
We are sorry that you are not satisfied with the network coverage.
We would like to check whether there might be another reason for this (such as VoLTE activation).
If you have not activated VoLTE, you can find information about this on our homepage: https://www.spusu.ch/de/volte
Alternatively, please feel free to contact our spusu service team by phone, WhatsApp, or email. We are happy to help.
Kind regards
Zoe from spusu Service-Team
Best customer support
Sign up was very smooth and completely online. There was a minor hick-up when transferring my number over to the eSIM, but customer support was a little beyond expectations: they replied in the after office hours and fixed the issue within minutes. Very happy with the service.
February 4, 2026
Unprompted review
Reply from spusu CH
Hi Andrei
Thank you for your great feedback and welcome to spusu 😊. At spusu, we place great importance on designing our offers, our ordering process and our customer service in line with our motto: ‘simple. human. fair. legendary.’ It's great to hear that we were able to help you quickly with your eSIM and that you are enthusiastic about spusu.
Kind regards
Jennifer from spusu Service-Team
I had to get a new eSIM
I had to get a new eSIM. The support helped my via WhatsApp with fast and clear instructions. They were helpful and kind. Great service.
January 29, 2026
Unprompted review
Reply from spusu CH
Dear Kilian
Thanks a lot for your kind feedback 🤩. At spusu we place great importance on providing fast and personalised service. We are happy to read that you are impressed with our legendary customer service via WhatsApp.
Kind regards
Jennifer from spusu Service-Team
Great support
Fast, professional and great help for my problem. Even at almost 7pm. Thanks!
January 22, 2026
Unprompted review
Reply from spusu CH
Dear Barbara,
many thanks for your kind feedback 😊. It's great to hear that we've surprised and delighted you with our legendary and prompt customer service.
Kind regards
Jennifer from spusu Service-Team
Network Service and pricing is Amazing.
Network Service and pricing is Amazing.
Great customer service too
October 15, 2025
Unprompted review
Reply from spusu CH
Dear Craig
Thank you very much for your great feedback and for sharing your positive experience with spusu!
We always strive to stay true to our motto "einfach. menschlich. fair." (“easy. personal. fair”) and aim to offer our customers legendary customer service.
Kind regards
Jennifer from spusu Service-Team
Good price and service
Good price, great customer service, no minimum contract duration.
October 31, 2025
Unprompted review
Reply from spusu CH
Hello,
Thank you sincerely for your amazing feedback🤩.
We at spusu place great importance on making our customer service as personal and hassle-free as possible🤗.
Best regards
Tristan from spusu Service-Team
I tested this versus Wingo for 7 days…
I tested this versus Wingo for 7 days in Different places. Spusu is cheaper, but is not better. Is not having a good reception in many many places. Especially in places that have big walls or big ceiling, Supermarkets, so it’s hard when you want to scan the card from your smartphone app or to pay with your smart phone. And with Wingo, you have a 5G, But with Spusu always have LTE. The difference in price it’s about seven francs per month. So I’ll continue my subscription with Wingo. I give three stars for the price only
October 22, 2025
Unprompted review
Reply from spusu CH
Hello Jackie,
Thank you very much for your feedback and for sharing your honest thoughts.
At spusu, we truly value our legendary offers and our commitment to excellent customer service.
We’d be happy to look into your situation and find a suitable solution together.
Please don’t hesitate to contact me — Nicolas from spusu service team.
Best regards,
Nicolas from spusu Service-Team
Absolutely amazing!
Absolutely amazing!
From the amazing support via WhatsApp to the cheap contracts. Everything is made really easy and effortless and they are always friendly (even though I ask a lot of questions).
Can absolutely recommend!
October 18, 2025
Unprompted review
Reply from spusu CH
Dear Vivi,
thank you for your amazing review - it means a lot to us🤗.
We're thrilled to hear that our fast and legendary customer service met your expectations.
Should you need any further help in the the future, we would be more than happy to assist you😊.
Kind regards
Tristan from spusu Service-Team
Talking to real people who want to help!
My transfer from the former provider was special and complicated. I had different calls to the hotline and was very grateful: no endless waiting time, friendly people and always willing to help. Never lost their patience. And in the end we succeeded - together.
I am looking forward to our future business connection!
October 3, 2025
Unprompted review
Reply from spusu CH
Dear Daniela,
Thank you sincerely for your 5-⭐⭐⭐⭐⭐review😍.
At spusu, true to our motto "simple. human. fair.", we strive to ensure that processes like ordering and number porting are as seamless and hassle-free as possible. We’re especially pleased when our commitment to our personal and attentive customer service has a positive impact on our customers😊.
Should you require any further assistance, please don’t hesitate to reach out to us - we’re always happy to support you.
Kind regards
Tristan from spusu Service-Team
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