gomo.ch Reviews 

On june 12 2026 I entered my details on the Gomo website to begin the process of changing my mobile operator. However, I decided not to proceed before completing the registration and therefore never uploaded my identity documents. As a result, the operator change was never finalized.

To ensure there was no misunderstanding, on june 23rd I contacted Gomo's customer support via chat and explicitly requested that my operator change request be cancelled. The customer service representative confirmed that my request had been deleted.

Afterwards, I repeatedly received 17 SMS messages from 499 stating: "To confirm the transfer of your number to a new prepaid operator, reply YES. Otherwise, reply NO." I replied "NO" multiple times, clearly indicating that I did not authorize or wish to proceed with the transfer.

Despite this, approximately one month later I received a bill stating that my Gomo mobile number had been activated and that I was required to pay for the service.

I then contacted Gomo's customer support. During the first chat, the representative closed the conversation immediately after I explained the situation. During the second chat, I was told that I needed to create a new offer request on the website and pay for it before I could cancel it (why was never explained). When I refused to pay for a service that I had never requested or used, the representative ended the chat. During the third chat, I was informed that the contract had already been terminated and would officially end on 31 July 2026, and that I was still required to pay, even though the service had never been active on my phone and I had never used it. When I disputed this, that representative also closed the chat abruptly.

It is also important to note that Gomo does not provide a telephone customer service line. Customers can only communicate through online chat, and there is no option to speak with a representative or request a callback.

I do not understand how my request could have been processed when I never completed the registration, never submitted the required identity documents, explicitly requested that the application be cancelled, received confirmation that it had been deleted, and repeatedly refused the number transfer by responding **NO** to every confirmation SMS. Under these circumstances, I do not believe I should be held responsible for charges relating to a service that I neither authorized nor used.

Mi experiencia con Go-Mo ha sido muy decepcionante.
Su publicidad da a entender que no existe permanencia, pero la realidad es muy distinta. Cuando quieres cancelar una línea, incluso después de llevar más de un año como cliente, te obligan a pagar dos meses más: el mes en curso y un mes de preaviso.
Ellos se justifican diciendo que está indicado en las condiciones del contrato, pero esa información no aparece de forma clara en su publicidad, donde destacan que "no hay permanencia". Considero que es una forma de publicidad engañosa.
Además, su asistente automático por chat indica que solo debes pagar el mes completo al avisar con antelación, y en ningún momento deja claro que sea obligatorio pagar dos meses. Esa falta de claridad puede llevar a muchos clientes a error.
Finalmente no di de baja todas mis líneas porque no quería perder mis números personales, pero desde este momento cambiaré de compañía.
Comparto esta reseña para que otras personas conozcan mi experiencia. A veces lo barato termina saliendo caro. Mi consejo es leer muy bien todas las condiciones antes de contratar y no dejarse llevar únicamente por la publicidad.

My experience with Go-Mo has been very disappointing.

Their advertising gives the impression that there is no minimum contract period, but the reality is quite different. Even after being a customer for more than a year, if you want to cancel a mobile line, you are required to pay two more months: the current month and an additional notice month.

They justify this by saying that it is stated in the contract terms, but this information is not made clear in their advertising, where they prominently claim that there is "no commitment". In my opinion, this is misleading advertising.

Furthermore, their chat assistant indicates that you only have to pay for the full month when you give notice in advance, and it does not clearly explain that paying for two months is mandatory. This lack of transparency can easily mislead customers.

In the end, I did not cancel all of my lines because I did not want to lose my personal phone numbers, but I am already switching to another provider.

I am sharing this review to help other people avoid the same experience. Sometimes the cheapest option ends up being the most expensive. Read all the terms carefully before signing up and don't rely solely on the advertising.

They keep adding to the bill international sms I've never sent. Chat support is a joke, they refuse to do anything. No answers by mail as well.

Weak signal service, connection speed is also quite slow.

I was in Japan for three weeks. During the first week, I did not use any mobile data because I had access to Wi-Fi. I then bought two Japan Passes to have internet access for the next two weeks, which cost me CHF 30.

I have a so-called GoMo Europe plan, which is supposed to include unlimited internet access within the European zone. And yet, suddenly, my bill was over CHF 127.

I tried to contact a human assistant because they only have a chatbot on their website that keeps repeating the same information over and over again. The human assistant was unbelievably rude - it genuinely made me wonder whether GoMo is a scam. The assistant closed the conversation without answering any of my questions or properly addressing my case.

I was charged over CHF 60 for 4 GB of internet usage in France - where I am supposed to have unlimited internet access under my Europe plan. I am not going to be scammed into paying for that.

To make matters worse, they do not even provide an official email address where customers can file a complaint. The only options are the useless chatbot and this chat with an assistant who behaves like a child behind a computer and makes typos in English, or saying 'NO', which is absolutely inappropriate. I have screenshots of everything.

DO NOT USE GOMO!!

Here's a "conversation", or rather an attempt, with an assistant:
Me: Hello! I was just wondering if the calculation of my bill is correct — I went to Japan for 3 weeks, where I was using WiFi only for 1 week, and then I bought 2 packages of Japan 7-Day Passes from GoMo. Now I noticed that my bill is over 125 CHF, where 60 CHF is described as “internet abroad” — I have some troubles understanding if it’s correct, because I had the passes.

Agent: Could you please provide your order number (14 digits, starts with 25/26) or account number (invoice, 1st page, starts with 6)?

Me: My account number is [REDACTED] and order number is [REDACTED].

Agent: Thank you for providing those details.

Agent: The invoice is correct; there is no error.

Me: Can I have a more detailed explanation on why is it so high, if I bought “Japan 7-Day Data Pass” twice?

Agent: Yes let me check

Agent: [sends invoice PDF]

Agent: Here

Me: Yes, I’ve seen that file — but it doesn’t contain explanation on my problem — it just says 60 CHF for internet while abroad, even though the package should be active — therefore no additional cost for that.

Agent: 60 CHF france internet

Agent: not in japan

Agent: you hade a pass for japan

Me: Isn’t France included in my package GoMo Europe? with unlimited internet in Europe?

Agent: Let me see

Agent: They are included, yes, but you had already used them.

Me: Shouldn’t it be unlimited?

Agent: NO

Agent: zou just have 5 GB

Me: Okay, so it is still below — in the invoice it says I used below 5gb

Me: 4,02GB to be exact

Agent: Please note that all necessary information regarding your request has already been provided. Since you have no further requests, I will close this chat. I wish you a nice day.

[Conversation ended]

1st edit: I tried to contact an assistant again. I explained everything what happened and that I will pursue it further if nobody responds to my case, and they closed a chat again, saying: Agent: As we do not have any response from you, I will close the chat. Don't hesitate to come back if you need to. I wish you a beautiful day !

I've had an outstanding experience with GoMo Switzerland. The signup process was incredibly simple, activation was fast, and everything worked exactly as promised from day one.

The network coverage has been excellent across Switzerland, whether in major cities, smaller towns, or while traveling. Mobile data speeds are consistently fast, streaming is smooth, video calls are reliable, and I rarely experience any connectivity issues.

What stands out most is the value for money. GoMo offers a very competitive plan with no unnecessary complexity, hidden fees, or confusing conditions. The service delivers everything I need at a price that is difficult to beat.

I also appreciate the flexibility and transparency. Managing the plan is straightforward, billing is clear, and the overall customer experience feels modern and hassle-free.

After using several mobile providers over the years, GoMo has been one of the best experiences I've had. Reliable coverage, strong performance, affordable pricing, and a simple customer experience make it an easy recommendation for anyone looking for a mobile plan in Switzerland.

Horrilble experience by this scammers operator,, after you payed your bill, they will charge you with another one,, wel go and do it mo*ther pakers!!!!burn to hell..f*king scammers!!!!

(Ticket no: 28599335
I try to close my gomo account during a week and there is literally noone to contact.
At the end i will have to pay for nothing.

I have been having problems with GoMo since the beginning. When I signed up, there was no contact or confirmation of my signature for days and I had to go to another company to get my SIM card. Days later, I receive a ESim that I had no idea I was going to receive. I had a chat with Ivan on the 19/02 to cancel my plan, which I never activated, he said he would cancel for me. It was never done, and I keep receiving invoices for a service I never used, never activated. I keep on trying to chat with them but they never answer, there is no email to contact or no phone number. This is a very abusive and with a horrible guest service company.

The next minute after I registered I cancelled it because lack of support and no understanding of what my need was.
After 6 months of many chats, go mo is still asking for additional payments.
Customer service is unable to close this. I asked for an immediate closing invoice which I paid, yet an other invoice came. That is totally unacceptable with no option to have a CV mean to express my frustration. Hence my rating

Terrible experience with GoMo/Salt.
Customer support is almost impossible to reach online, and getting real assistance is extremely frustrating.

I requested to close my account and was told that I had to pay for 2 additional months to terminate the contract. I paid everything they asked for.

After that, I was also charged reminder fees, which I paid as well. Now I am being asked to pay another 30 CHF without any clear explanation or understandable invoice justifying the charge.

It is absurd to keep receiving extra charges even after paying everything requested. Very poor communication, inefficient customer service, and an overall disappointing experience.

I absolutely do not recommend this operator.

I had VERY good experience since I transferred from sunrise my number to GoMo .. however the last weeks I am getting abroad in EU.. some long .. “page loading” signs and often i have to connect to local wifis ..
i dont know if it is a temp problem but i could send screenshots to them to have a look

Orribile customer support. Paid almost 200chf instead of 19. They cut off my service and never reinstall it even after I paid!! Stay away!

Reply update:
1st you took one day to reply to a negative review and I'm still waiting 2 weeks for you to reply to an email while my account is till sospended? Really? Ridiculous
2nd I payed for the extra charges already 2 weeks ago and I payed a lot of money unexpectedly, but I paid. Still the account is blocked so what on earth are you talking about
Really we need an option for 0 stars here or - numbers
3rd no I'm not gonna waiste hours and hours trying to contact your company in a pointless chat where I repeat myself over and over to still have no resolution...

I wish I could give negative stars.
This company is parasitic, it lures you in with cheap deals and smashes you with fees constantly. There is no support, you can't contact them = more fees. Then late fees, then service interruption fees

i just got kicked out a support session.
they gave me false information two weeks ago. it cost me 23CHF in calls. now they refused to reimburse me and ended the conversation mid-chat. incredible.
switching contract as soon as possible.

I NEED TO SPEAK TO YOUR BILLING DEPARTMENT NOW. Why am I already cancel my plan in February but still receiving invoice in April?

was a very happy gomo user and terminated my contract in January due to leaving Switzerland. I received an invoice in March with a 30chf ‘reminder charge’ from Feb 13 which I paid. Everything was good and my balance was listed as zero. Contract closed .

Then in April I received a new bill with a 50chf ‘suspension charge’ from March 2nd and another 30chf reminder charge from March 9. How can they charge a new suspension charge after I paid everything and my balance was zero (contract -#60767700). There was no suspension charge on my Feb or March invoice. Please remove this charge and I’ll update my review and rating.

I didn't manage to transfer my number from SwissCom to GoMo. The customer service is a joke.

Very sneaky contracts. Never managed to receive mine, neither to activate my e-sim. Customer service is rude, long waiting time and unclear. I switched to Wingo which is the same price and concept but much more user friendly, customer service is nice, quick to respond and the e-sim was super easy to set up.

Worst experience with a phone company, advertised rolling plan had a sneaky 3 month cancellation term in small print. I cancelled in time but they didn’t log the chat so when I realised and contacted them they added another 3 months on to my contract before cancelling. I asked them to make a complaint before paying the final invoice and they said I would receive and email, it’s been a month and heard nothing. Then to top it off they added a late payment fee!