Kapitus Reviews 

796
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and knowledgeable, making the process smooth and stress-free. Many people highlighted the excellent customer service and efficient process, noting quick response times and clear communication throughout their interactions. Reviewers appreciate the team's dedication and personalized care, ensuring a positive experience. However, some customers experienced issues with communication and responsiveness, reporting delays in the process and feeling uninformed about their application status. A few people also mentioned poor customer service, feeling that their concerns were not addressed and the process was prolonged with repeated document requests.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the fast, professional, and efficient... See more

Customer service

Consumers find customer service to be positive, with many praising the efficiency, great communication, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the team's attentiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had such a great experience with Kapitus! This is my second loan with them, and once again the process was fast, smooth, and stress-free. Richard was amazing to work with—professional, responsive,... See more

Company replied

Rated 5 out of 5 stars

I Worked with braxton Rogers, he made it so easy for us. Understood our needs, and the time sensitive nature of it and guided us through the process efficiently and with compassion.

Company replied

Rated 5 out of 5 stars

Dustin is really awesome “He is very knowledgeable and works quickly, offering fast funding with good terms — not cheap loans, but professional service with a strong, experienced team.”

Company replied

Rated 5 out of 5 stars

Edgar Valdez was beyond helpful. I would recommend him tremendously. He was very knowledgeable, professional & very courteous. If I had a position in my company available I’d hire him in a minute.... See more

Company replied


Company details

  1. #70 of 110 best companies in Financial Institution
  2. #115 of 178 best companies in Alternative Financial Service
  3. #171 of 250 best companies in Business to Business Service

Written by the company

At Kapitus, our mission is to empower every business to succeed by providing the best financing options – when they need it and how they need it. Whether we are working with a business directly or through a strategic partner, we will work diligently to provide the most convenient, cost- effective and appropriate financing solution for a business’s needs. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity. We will continue to empower small businesses by making educated financial decisions, as we have since our inception in 2006.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

796 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(796)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great job, Braxton!

I have had multiple experiences with your firm. This is my first time working with Braxton, and it was so easy. He was great and explaining new products and working with me to choose what helped me with my goals. A quick and painless experience that I would recommend to anyone.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working with Nick…

I had the pleasure of working with Nick Regan today to arrange some financing, he was efficient and his communication was EXCELLENT. He was incredibly helpful and I highly recommend Nick and the Kapitus team.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

I do not recommend Kapitus.

I do not recommend Kapitus.

They have some of the worst customer service I've ever experienced when a customer actually needs help. They claim to offer payment assistance if your business is going through a slowdown, but that has not been my experience at all.

Instead, they keep you waiting, asking for document after document. Every time you provide exactly what they requested, they come back asking for something else, which only delays the process. It feels like they are intentionally dragging things out instead of trying to help their customers.

On top of that, their fees and financing costs are extremely high. When times are good, they're happy to collect payments, but when your business experiences a temporary sales decline and you genuinely need assistance, they don't seem interested in finding a solution.

There are many lenders out there. Based on my experience, I would strongly recommend looking elsewhere before doing business with Kapitus.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

Poor Communication

I had a very disappointing experience with Kapitus after an initially excellent first loan. Our representative Geddie Rosas, failed to return any of my phone calls or emails regarding our recent application. We were left in the dark about our status and ultimately found out we were declined without any communication from Kapitus. This lack of responsiveness caused significant hardship for my business , as we were counting on that funding. Communication is crucial in this industry, and unfortunately, it was lacking in this case. I cannot recomend this company based on my recent experience.

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Experience, Avoid Kapitus

I had a horrible experience in doing a business financing deal with Kapitus. I made the mistake of giving them my actual cell phone which they included in the UCC lien. Now I can't pick up my cell phone as I get spammed via call/text ALL DAY, EVERY DAY.

When I reported the issue, they provided no way to address the issue and didn't seem to care that my cell phone is no longer usable.

Paid off my loan and taking my business elsewhere due to poor customer service and not caring. When I asked them to remove the lien, they demanded I pay them to have it removed.

Don't do business with this company and don't provide your actual cell phone to companies in this space.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

As good as it gets!

As good as it gets!

You truly feel like you have a teammate that cares about your business. Very efficient and great communication.

March 31, 2026
Unprompted review
Kapitus logo

Reply from Kapitus

Kyle, Thank you for taking the time to provide feedback on your financing experience with Kapitus. We're so glad you had a positive experience with us. Please don’t hesitate to reach out if you have any questions on your account or if there is anything else we can do to assist you and your business.

Rated 5 out of 5 stars

The people are so helpful

The people are so helpful, professional, and kind. Fast acting service ready to help with anything you may need.

March 26, 2026
Unprompted review
Kapitus logo

Reply from Kapitus

Samantha, Thank you for taking the time to provide feedback on your financing experience with Kapitus. We're so glad you had a positive experience with us. Please don’t hesitate to reach out if you have any questions on your account or if there is anything else we can do to assist you and your business.

Rated 5 out of 5 stars

Prompt Assistance

Prompt, considerate, and informed assistance.

March 27, 2026
Unprompted review
Kapitus logo

Reply from Kapitus

Lawrence, Thank you for taking the time to provide feedback on your financing experience with Kapitus. We're so glad you had a positive experience with us. Please don’t hesitate to reach out if you have any questions on your account or if there is anything else we can do to assist you and your business.

Rated 5 out of 5 stars

Good clear cut communication

Good clear cut communication. Also very informative.

March 13, 2026
Unprompted review
Kapitus logo

Reply from Kapitus

Shu Lor, Thank you for taking the time to provide feedback on your financing experience with Kapitus. We're so glad you had a positive experience with us. Please don’t hesitate to reach out if you have any questions on your account or if there is anything else we can do to assist you and your business.

Rated 5 out of 5 stars

Easy to talk with some one and funds…

Easy to talk with some one and funds available quick with good terms

February 4, 2026
Kapitus logo

Reply from Kapitus

Jerry, Thank you for taking the time to provide feedback on your financing experience with Kapitus. We're so glad you had a positive experience with us. Please don’t hesitate to reach out if you have any questions on your account or if there is anything else we can do to assist you and your business.

Rated 5 out of 5 stars

Nick Regan was great to work with and…

Nick Regan was great to work with and worked outside of normal business hours to accommodate our busy schedule. We are a multiple return customer to Kapitus.

February 3, 2026
Unprompted review
Kapitus logo

Reply from Kapitus

Keith, thank you for this great feedback. We'll be sure to forward this along to Nick Regan. If there's anything else you need from us, please don't hesitate to reach out.

Rated 5 out of 5 stars

Simple, clear, and quick

Simple and clear

January 26, 2026
Kapitus logo

Reply from Kapitus

Osama, Thank you for taking the time to provide feedback on your financing experience with Kapitus. We're so glad you had a positive experience with us. Please don’t hesitate to reach out if you have any questions on your account or if there is anything else we can do to assist you and your business.

Rated 5 out of 5 stars

Our senior funding executive, Nick Regan

Our senior funding executive, Nick Regan, was absolutely wonderful to work with.

January 28, 2026
Unprompted review
Kapitus logo

Reply from Kapitus

Meredith, thank you for this great feedback. We'll be sure to forward this along to Nick Regan. If there's anything else you need from us, please don't hesitate to reach out.

Rated 5 out of 5 stars

We worked with Braxton

We worked with Braxton. He was very helpful and worked to get us the best deal, and kept us updated every step of the way.

January 20, 2026
Unprompted review
Kapitus logo

Reply from Kapitus

Samantha, thank you for this great feedback. We'll be sure to forward this along to Braxton. If there's anything else you need from us, please don't hesitate to reach out.

Rated 5 out of 5 stars

Mark and Braxton are awesome and great…

Mark and Braxton are awesome and great to work with.

January 14, 2026
Unprompted review
Kapitus logo

Reply from Kapitus

Eddie, thank you for this great feedback. We'll be sure to forward this along to Mark and Braxton. If there's anything else you need from us, please don't hesitate to reach out.

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