Forward Financing Reviews 

3,952
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 829 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being patient, prompt, and knowledgeable, often describing them as professional and helpful in explaining processes clearly. Many people appreciate the smooth and efficient service, noting quick funding times and ease of transactions. Reviewers frequently highlight the exceptional customer service, making their experience straightforward and positive. However, some customers noted concerns regarding payment structures and transparency, mentioning issues with unclear total repayment obligations, unexpected fees, or changes to terms before funding. A few also reported poor customer service in specific instances, citing experiences of being ghosted on funding day or facing challenging collection experiences.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as professional, knowledgeable, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting fast funding and great... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing the process as easy,... See more

Payment

Users describe ambiguous interactions with payment, with some reviewers reporting that funds were deposited... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Forward Financing is great! Denis helped me get my advance done. He explained everything even though I kept bugging him with questions lol. Yet he was patient, always responded in a prompt manner and... See more

Rated 5 out of 5 stars

staff easy to deal with and they explained all steps and what was required. On completion of the application they went over everything again, to make sure everything was clear and understood

Company replied

Rated 5 out of 5 stars

The Team at FF was helping me yesterday and hit a complex issue with my situation. The team worked with me to resolve the issue in a timely fashion (on my bank's side) and got me funded in no time. Mu... See more

Company replied

Rated 5 out of 5 stars

This has been my 4th around with Forward Financing. All of my experience has taken about a day to receive funds in my account by next day. I only hope in the future that they will establish an online... See more

Company replied


Company details

  1. #141 of 251 best companies in Non-Bank Financial Service
  2. #120 of 199 best companies in Financial Consultant

Written by the company

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver funds same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most. Since 2012, Forward has expanded access to capital by providing over $4.1 billion in funding to more than 80,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

Our Mission

Written by the company

Our mission is to build a world-class fintech company so that our customers and our people can achieve their full potential!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,952)

826 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Quick turn around in 48hours. Their emphasis on on my success was genuine and I was really impressed with the entire process.

July 14, 2026

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