3/5/2024
Session 20
RPA
Prof Sanjiva Shankar Dubey
Purpose of Automation
• operational efficiency; By embracing RPA for processing, •
reduce operational overhead;
• revenue growth by feeding
data back into product • reduce data-entry error rates;
development; • free up employees to do higher value
• improved customer work;
experiences; • improve compliance measures;
• better employee • reduce wait times; and
experience and retention;
• reduce fraud leakage.
and
• a faster path to digital
transformation overall.
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What is Robotic Process Automation?
Robotics Process Automation(RPA) allows organizations to automate task just like a human being was
doing them across application and systems.
Robotic automation interacts with the existing IT architecture with no complex system integration
required.
IMT PGPEX
Robotic Process Automation
RPA automates the mundane routine task of the Industry and thus reduces the
workload and cost of operations and also saves time, money, and improves customer
satisfaction.
Claims Settlement – RPA reduces the claims processes by automating the data collection
process can significantly reduce the average processing time.
Data Management –RPA automates & simplifies the data management processes
Insurance: Complex tasks in the insurance industry such as policy management can be
accomplished with RPA (
Finance: RPA plays an important role in automating fnancial processes. Implementation of RPA
provides effciency and credibility
Healthcare: Performing tasks such as data entry, patient planning, billing and cash fow by RPA
increases the quality of healthcare
Telecom: Tasks such as SIM swaps and order issuance are automated with RPA, providing time-
saving, fexibility and scalability
Manufacturing: RPA replaces FTEs (full-time employees), offering a more effcient and faster
production process (Rutaganda et al. 2017).
In finance /HR : Automating task such as maintaining queries, responding the task
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• RPA operates over the top of
the systems and accesses
them via the presentation
layer
• RPA is about linking, dragging
or dropping icons. Thus, RPA
does not require software
programming expertise.
• Data model or database is not
important for RPA.
RPA a viable alternative
It learns by watching: the system watches a user perform a task in the GUI and
develops an action list to replicate the task.
RPA is similar to a graphical user interface testing tool: RPA systems can handle
data like taking timesheets, figuring out what pay should be, and then processing
payroll and making bank transfers.
RPA bots are easier to implement: They don't require custom software or deep
systems integration. That means companies can add capacity for certain tasks at
low cost.
They don't work well at scale yet, and they don't always adapt well:
Unassisted RPA is the next generation: Also called RPA 2.0, the idea is to use
machine learning so that the RPA can do work w
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[Link]
automation/
[Link] 5 mts good
[Link]
[Link]
RPA can reduce 30% processing cost and huge time-
consuming by eliminate nonprofitable activities in their
claims processes using
Quick, smooth distribution channels
mobile apps instant,
24/7 chatbots
better personalized call center experiences
quick-to-market, modular products.
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RPA supports “attended” and “unattended” use
cases
› Attended RPA is defined as:
“Automation that interacts in real time with humans who initiate and
control robot tasks, generally associated with front-office, agent-
led activities.”
› Unattended RPA is defined as:
“Automation that replaces a complete human function in a ‘lights-
out’ manner, creating a virtual workforce, generally associated
with back-office activities.”
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UI path Lab session .
Install UI path Studio visit [Link]/community
[Link]
Create a short automated process to collect names from a website entry and
put it in the text file
Do it as group exercise and submit in the Moodle assignment task
5 marks
What It Takes to Boost Claims Efficiency
& Revenue Growth with RPA
Getting leadership buy-in by identifying a C-level automation initiative sponsor
Using a three-pillar categorization system
Digital Enterprise,
Process Automation, which includes end-to-end processes; and
Task Automation, which is on the individual’s desktop and quicker customer response times
Creating a diverse crossbusiness team Operations (transformation, change, digital or
operational excellence) and IT together
Embracing the integration of RPA, machine learning, and AI:
Establishing a hierarchy of processes to automate
Enabling RPA to act as a linchpin to connect complex legacy systems
Identifying who your clients are and what they need
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Challenges for RPA introduction
• Lack of executive sponsorship and buy-in for
top-down initiatives;
• Lack of strategic vision and long-term strategy
tied to these top initiatives;
• Siloed operations and executive teams;
• Limitations from legacy systems and mindsets;
• Inability to incorporate lessons learned from
first-wave automation; and
• Inclusion of fragmented automation that, on its
own, doesn’t meet ROI goals.
Learning pause
Create and account in UI path and automate a simple process.
271- Fall
2006
