ROBOTIC
PROCESS
AUTOMATION
Lecturer: MA Lam Hong
Thanh
Email: thanhlh@[Link]
ROBOTIC PROCESS AUTOMATION:
RPA FOUNDATIONS
MA Lam Hong Thanh
thanhlh@[Link]
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CONTENTS
• Overview of automation and RPA
• The Benefits of RPA
• The Downsides of RPA
• RPA Compared to BPO, BPM, and BPA
• Consumer Willingness for Automation
• The Workforce of the Future
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Overview of automation and RPA
What is automation?
involves leveraging technology, software, or machinery to carry out tasks
that would typically require human effort
Why is automation such a game-changer?
because it revolutionizes the way businesses and individuals operate. It leads to
increased efficiency and improved accuracy by reducing human errors and
streamlining processes
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Automation use cases
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Automation categories
• RPA
• Task automation
• Business process automation
• Test automation
• AI and Machine Learning integration
• Process mining and discovery
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RPA
• Through Robotic Process Automation (RPA), the creation of software
robots that mimic human actions and effortlessly engage with
digital systems becomes possible.
• RPA enables organizations to automate tasks across a diverse range
of applications and systems, including legacy systems, web
applications, and desktop applications.
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Task automation
• Task automation targets repetitive and mundane tasks such as data
entry, data extraction, file management, and document processing.
• By automating these routine activities, you not only save valuable time
and resources but also minimize the risk of errors, allowing you to
dedicate your focus to the most critical tasks.
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Business process automation
• Empowers organizations to automate entire business processes by
seamlessly connecting multiple tasks and systems.
• By implementing automation softwares, your department or team can
experience streamlined workflows, enhanced operational efficiency,
and consistent execution of processes.
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Test automation
• With Test Automation, organizations can automate the testing of their
applications and systems, revolutionizing software quality.
• Automated testing speeds up release cycles and reduces the time and
effort spent on manual testing.
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Process mining and discovery
• Process mining and discovery tools, empower organizations
to identify and analyze their existing processes.
• This valuable insight leads organizations to the most promising
opportunities for automation, enabling them to scale up their
automation initiatives and prioritize projects with the greatest impact.
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AI and Machine learning integration
• By integrating automation with AI and machine learning services,
users can incorporate intelligent automation into their workflows.
• This includes leveraging natural language processing, digital image
processing, and predictive analytics.
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FlavorsUnattended
of RPA Attended
What is it? This type of robot operates with This type of robot operates on your
minimal human intervention, executing computer, becoming your trusted ally,
fully automated processes that involve enhancing both quality and productivity. It
high-volume transactions. It's typically takes charge of repetitive tasks, enabling
used in task-intensive back-end you to accelerate processes promptly.
environments.
Where Unattended robots are deployed on On your PC, laptop, or departmental
dedicated workstations, servers, server.
mainframes, or web services.
Trigger Unattended robots are triggered: Attended robots can be triggered:
types • Via an automation management tool • By the user.
(UiPath Orchestrator). • By certain events on the user's
• Based on a set schedule. machine.
• By any activity or event.
• By another robot.
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Intelligent process automation (IPA)
• is the latest generation of RPA technology, which leverages AI to
allow the system to learn over time
• Because of this, there may be even less human intervention since
the RPA software will use its own insights and judgements to
make decisions.
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Automation models
• Fully unattended
• Partial unattended
• Human in the loop
• Attended, interval
• Attended in tandem
• Hybrid automation
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Fully unattended
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Partial unattended
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Human in the loop
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Attended, interval
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Attended in tandem
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Hybrid automation
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The Benefits of RPA
• The Impact of Small Improvements
• Relative Ease of Implementation
• Compliance
• Customer Service
• Employee Satisfaction
• Wide Application: không giới hạn trong bất kỳ lĩnh vực nào; tương tác với các ứng dụng thứ 3, nó
tương thích hầu hết các phần mềm
• Data Quality
• Digital Transformation
• Scalability
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The Downsides of RPA
• Cost of Ownership
• Technical Debt
• Enterprise Scale
• Security
• Expectations
• Preparation
• Limits
• Virtualized Environments
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RPA Compared to BPO, BPM, and BPA
• BPM: BPM software involves automation but is much more comprehensive
than RPA
• BPO: BPO is when a company outsources a business service function like
payroll, customer support, procurement, and HR.
• BPA: BPA involves the use of technology to automate a complete process.
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Consumer Willingness for Automation
• A total of 55% of the respondents – and 65% of millennials – prefer chatbots
with customer service so long as it is more efficient and reduces phone time
to resolve an issue and explain a problem
• A total of 49% say they appreciate the 24/7 availability of chatbots.
But in the years to come, this form of automation will likely become
more important – and also a part of the RPA roadmap
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The Workforce of the Future
• The rise of automation has the potential for leading for a much better society.
• Workers can focus on more interesting and engaging activities – not
repetitive and mundane tasks.
There will also be ongoing renewing of knowledge and
understanding. But there must be proactive efforts, say from
companies and governments, to provide for a smoother transition.
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Building your first automation
• Practical 01_Building your first [Link]
1. Capture the Automation Screen on Cloud, in which the
sender and receiver email have been shown
2. Capture the Email Inbox and Outbox Screen
3. Capture the Drive Folder Screen
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Key takeaways
• RPA is software that helps to automate certain business tasks
• RPA is not a macro
• Attended, Unattended RPA and others
• IPA (Intelligent process automation): involves the use of AI and other
sophisticated technologies to deal with judgements and better decision-
making in the automation process
• BPM, BPO, BPA
