1-) A manager and the head of engineering discuss a change to a major work package.
After the
meeting, the manager contacts you and tells you to complete the paperwork to make the
change. This is an example of:
A-) Management attention to scope management.
B-) Management planning.
C-) A project expediter position.
D-) A change control system.
The answer is C. In this situation, the project manager acts as the secretary of the project and does
the paperwork. So this is an example of a project expediter position where the project manager does
not have any authority and power. The project manager only does paperwork.
Knowledge Area: Organizational Influences and Project Lifecycle
2-) During a team meeting, a team member asks about the measurements that will be used on
the project to judge performance. The team member feels that some of the measures related
to activities assigned him are not valid measurements. The project is BEST considered in what
part of the project management process?
A-) Initiating
B-) Executing
C-) Monitoring & Controlling
D-) Closing
The answer is B. Executing. The question states that team member feels some of the measures on
his activities are not valid. Therefore, he must be working during the executing phase of the project
where project deliverables are produced and project members perform most of their assigned work.
Knowledge Area: Project Management Processes
3-) Your company just won a major new project. It will begin in three months and is valued at
2m USD. You are the project manager for an existing project. What is the FIRST thing you
should do once you hear of the new project?
A-) Ask management how the new project will use resources
B-) Resource level your project
C-) Crash your project
D-) Ask management how the new project will affect your project
The answer is D. Ask management how the new project will affect your project. Since this is another
project that your company is going to execute, you need to determine whether it will impact your
project.
Knowledge Area: Integration Management Knowledge Area
4-) You are a new project manager who has never managed a project before. It would be BEST
in this situation to rely on _____ during planning in order to improve your chance of success.
A-) Your intuition and training
B-) Stakeholder analysis
C-) Historical information
D-) Configuration management
The answer is C. Historical information. The first thing to explore before starting a new project is the
historical information about similar projects in the organizational process assets library of the
organization.
Knowledge Area: Integration Management Knowledge Area
5-) During project executing, a team member comes to the project manager because he is not
sure of what work he needs to accomplish on the project. Which of the following documents
contain detailed descriptions of work packages?
A-) WBS Dictionary
B-) Activity List
C-) Project scope statement
D-) Scope management plan
The answer is A. WBS Dictionary. Work packages in a Work Breakdown Structure contain only nouns
or a couple of words regarding a work or deliverable. Detailed information on what needs to be
done, responsible, prerequisites, successors, due date, etc. are included in the Work Breakdown
Structure Dictionary.
Knowledge Area: Scope Management Knowledge Area
6-) During a meeting with some of the project stakeholders, the project manager is asked to
add work to the project scope. The project manager had access to correspondence about the
project before the project charter was signed and remembers that the project sponsor
specifically denied funding for the scope mentioned by these stakeholders. The BEST thing for
the project manager to do is to:
A-) Let the sponsor know of the stakeholders’ request.
B-) Evaluate the impact of adding the scope.
C-) Tell the stakeholders the scope cannot be added.
D-) Add the work if there is time available in the project schedule
The answer is C. Tell the stakeholders the scope cannot be added. After the scope of a project is
finalized and the scope baseline is determined, it can be changed only with approved changed
requests. If there is not an approved change request, the existing scope baseline must be valid and
the project team must work on delivering that scope only. In this scenario, the scope is defined
already but some stakeholders ask to add new work to the scope. This cannot be done unless there
is an approved change request. Therefore, stakeholders must be informed that this new work
cannot be added.
Knowledge Area: Scope Management Knowledge Area
7-) Your project management plan results in a project schedule that is too long If the project
network diagram cannot change but you have extra personnel resources, what is the BEST thing
to do?
A-) Fast track the project.
B-) Level the resources.
C-) Crash the project.
D-) Monte Carlo analysis.
The answer is C, crash the project. Because, in the first sentence, it is mentioned that the schedule is
too long, therefore the aim is to make a shorter schedule. And in the second sentence, it is
mentioned that you have extra personnel resources. If you have resources, you can put more
resources into an activity to complete it in a shorter time. And this is actually a description of
crashing an activity or crashing the project. If you look at the other options, fast tracking is
performing activities in parallel instead of series, therefore it is irrelevant. Leveling the resources was
for fixing the over-allocation of resources and distributing the tasks to all your resources uniformly.
And Monte Carlo analysis is another estimating tool that is an irrelevant choice as well. Therefore,
the best answer is C.
Knowledge Area: Schedule Management Knowledge Area
8-) An activity has an early start (ES) of day 3, a late start (LS) of day 13, an early finish (EF) of
day 9, and a late finish (LF) of day 19. The activity:
A-) Is on the critical path.
B-) Has a lag.
C-) Is progressing well.
D-) Is not on the critical path.
The answer is D. Is not on the critical path. Because if you look at the early start and late start values
of the activity, you can find the float or the slack of activity’s time by subtracting the early start, 3
days, from the late start, 13 days. And it gives 10 days of float for this activity. You will find the same
result if you subtract the early finish, 9 days, from the late finish, 19 days. Since the float of activity
or the slack of the activity is greater than zero, it’s not on the critical path. Remember critical path
activities have zero float, therefore the answer is D.
Knowledge Area: Schedule Management Knowledge Area
9-) Early in the life of your project, you are having a discussion with the sponsor about what
estimating techniques should be used. You want a form of expert judgment, but the sponsor
argues for analogous estimating. It would be BEST to:
A-) Agree to analogous estimating, as it is a form of expert judgment
B-) Suggest life cycle costing
C-) Determine why the sponsor wants such an accurate estimate
D-) Try to convince the sponsor to allow expert judgment because it is typically more accurate.
The answer is A. Agree to analogous estimating, as it is a form of expert judgment. Since analogous
estimating is a type of expert judgment you can accept it. This is a tricky question.
Knowledge Area: Cost Management Knowledge Area
10-) Sue is working as a Scrum Master in a Scrum Team. There are five developers in the team.
Rick is one of the developers in the team and Sue noticed that Rick is applying a different
approach to complete Sprint tasks faster. Which one is the best course of action to do for Sue?
A-) Call the entire team immediately for a meeting and tell them that Rick has a new approach
to complete tasks faster.
B-) Ask Rick to stop his task, and prepare a detailed guide regarding how to apply this approach.
Then, distribute to the team.
C-) During the retrospective, ask Rick to share his approach with the team and ask the team if it
is applicable for every developer.
D-) Ask Rick in the next daily standup meeting why he did not share this approach with the
team.
Answer: C. The Sprint Retrospective is an opportunity for the Scrum Team to inspect its performance
and create a plan for improvements for the next Sprint. The goal of this activity is to inspect and
improve the process. First, the team goes over what they have done well. Then, they focus on what
they did wrong, slow, or how they could have done it better. Based on the discussions, improvement
areas and actions are planned for the next Sprints.
Knowledge Area: Agile Practices
11-) You are the program level manager with several project activities underway. In the
executing process group, you begin to become concerned about the accuracy of progress
reports from the projects. What would BEST support your opinion that there is a problem?
A-) Quality Audits
B-) Risk Quantification Reports
C-) Regression Analysis
D-) Monte Carlo Analysis
The answer is A. quality audits. If you read the second sentence again, it says that you are concerned
about the accuracy of progress reports from the project. In order to check whether the standards of
your organization have been applied in projects under your responsibility, you can conduct a quality
audit and determine whether there is a problem. Therefore, the best answer is A, Quality Audits.
Knowledge Area: Quality Management Knowledge Area
12-) You are a project manager for a major information systems project. Someone from the
quality department comes to see you about beginning a quality audit of your project. The team,
already under pressure to complete the project as soon as possible, objects to the audit. You
should explain to the team that the purpose of a quality audit is:
A-) Part of an ISO 9000 investigation
B-) To check if the customer is following its quality process
C-) To identify inefficient and ineffective policies
D-) To check the accuracy of costs submitted by the team
How would you explain to your team if you were in this scenario? The best answer is C, to identify
inefficient and ineffective policies. B and D are irrelevant options because the quality audit is done in
order to check whether you are meeting the quality standards and whether you are following the
quality procedures of your company. Therefore, it’s not related to whether the customer is following
its quality processes. Or it is not related to the accuracy of costs submitted by the team.
Knowledge Area: Quality Management Knowledge Area
13-) During every project team meeting, the project manager asks each team member to
describe the work he or she is doing, and the project manager assigns new activities to team
members. The length of these meetings has increased because there are many different
activities to assign. This could be happening for all the following reasons EXCEPT:
A-) Lack of a WBS
B-) Lack of a responsibility assignment matrix
C-) Lack of resource leveling
D-) Lack of team involvement in project planning
The answer is C, lack of resource-leveling. If you read the clauses again, here the problem is the
activities or the tasks that need to be performed in the project are not clear. So, the reasons for
these ambiguities, or these unclear points about the tasks that will be performed can be the lack of a
WBS. If the project activities are not decomposed and a WBS created, then this might be causing
ambiguities in your project tasks. Also, if you do not have a clear and concise responsibility
assignment matrix, then the resources of your project will have unclarity about who will do what in
the project. Also, if the team was not involved in project planning, then the required steps, tasks,
and activities that need to be performed in the project may not have been identified. So, options A,
B, and D are the possible reasons for this case mentioned in the question. However, lack of resource
leveling might be the cause of the scheduling problem. Resource leveling is a technique used in the
schedule management knowledge area, which enables the uniform distribution of tasks and
activities in a project.
Knowledge Area: Resources Management Knowledge Area
14-) Amy, your friend, works as a software developer at an E-commerce company. When you
are chatting with Amy about her project, she told that their project management approach
relies on three practices. 1- Visualize what you do today, 2- Limit the amount of work in
progress, 3- Enhance flow. Which of the following agile methodology is used in Amy's project?
A-) Kanban
B-) Lean
C-) Scrum
D-) Extreme Programming
Answer: A. There are 3 basic practices of Kanban. These are 1- Visualize what you do today. Seeing
all items in the context of each other can be very informative. Kanban board is for this purpose
actually. All work that are in progress, completed, and in queue are visualized on the board. 2- Limit
the amount of work in progress. This helps to balance the flow-based approach so teams don’t start
and commit too much work at once. Otherwise, too much work will overburden the team and this
will cause quality to decrease respectively. 3- Enhance flow: when something is finished, the next
highest priority from the backlog is pulled into play. When there is room for analyzing, developing,
testing, and deploying a new item in the software development pipeline, the most important feature
from the backlog is pulled into the service development pipeline until all features of the project are
finished.
Knowledge Area: Agile Practices
15-) You are working at Smart Heart Co as a Project Manager. Smart Heart is a company
producing healthcare products. You are continuously monitoring the business environment if
any changes are affecting your project. You are using the PESTEL analysis for environmental
scanning. Which of the following does not belong to PESTEL categories?
A-) You are working in the US market, and the FDA launched a new regulation for healthcare
products.
B-) There has been a political tension with one of the countries and they banned the use of
Smart Heart's products in their country.
C-) Vital Pro, a competitor of the Smart Heart, has launched a new technological product that
can be a game-changer in the market. One of the project team members in your project has
just resigned, and you heard rumors that he will be working at Smart Heart's competitor.
D-) One of the project team members in your project has just resigned, and you heard rumors
that he will be working at Smart Heart's competitor
Answer D. Environmental Scan is the process of methodically gathering, analyzing, and interpreting
data about external opportunities and threats. PESTEL stands for Political, Economic, Social,
Technological, Environmental, Legal.
New FDA regulations are an example of a legal category.
Banning products due to political tension is an example of a political category.
The new product of the competitor is an example of a technological category.
The fourth option is a project-related change in the project.
Knowledge Area: Business Environment
16-) A project manager is quantifying risk for her project. She needs expert opinion in this
process and related experts are spread over to different geographical locations. How can she
continue?
A-) Using Monte Carlo analysis online
B-) Applying the critical path method
C-) Determine options for recommended corrective action
D-) Applying the Delphi Technique
The answer is D, apply the Delphi Technique. If you recall from our previous lectures, this technique
asks the experts’ opinion on a topic or on a problem and collects their feedback anonymously, and
then sending the results back to the experts again, and recollect their responses again. And
reiterating this process until a consensus is reached by all participants, by all experts. Therefore,
since expert opinion is important for this case and experts are spread over different geographical
locations, we can use Delphi Technique.
Knowledge Area: Risk Management Knowledge Area
17-) During risk management activities, 236 risks have been identified which are caused by 13
root causes. You could eliminate the 234 risks by your risk management activities. For
remaining 2 risks, you, together with your team, could not find a way to mitigate or insure the
risks. Also, these 2 risks cannot be outsourced or removed from project scope. What is the best
solution?
A-) Accept the risk
B-) Mitigate the risk
C-) Avoid the risk
D-) Transfer the risk
The answer is A, accept the risk. When you read the case, the project manager tried first to eliminate
the risk, then tried to mitigate or insure the risk. But all these options did not work. And the last step
is to accept the risk by the project team and continuous reserves should be allocated in order to
accommodate risks or in order to overcome the bad impacts of these risks if they occur. Therefore,
the best answer here is to accept the risk and also plan contingency reserves.
Knowledge Area: Risk Management Knowledge Area
18-) The project team is arguing about the prospective sellers who have submitted proposals.
One team member argues for a certain seller while another team member wants the project to
be awarded to a different seller. The BEST thing the project manager should remind the team to
focus on in order to make a selection is the:
A-) Procurement documents
B-) Procurement audits
C-) Evaluation criteria
D-) Procurement management plan
The answer is C, evaluation criteria. The source selection criteria or evaluation criteria defined in the
plan procurement management process actually defines in an objective, quantitatively manner, how
the potential sellers will be evaluated in the conduct procurements process. Therefore, if you have
applied specific metrics, and specific categories to evaluate, or assess a potential seller in the
conduct procurement process, then you have to use those metrics and categories to evaluate each
seller one by one. And the sellers, who receive highest scores should be awarded the contract.
Therefore, the team members should not go into an argument about the selection of the sellers.
Because there is already a quantitative process to evaluate which seller is the best in matching your
source selection criteria.
Knowledge Area: Procurement Management Knowledge Area
19-) A project manager is in the middle of creating a request for proposal (RFP). What part of
the procurement process is she in?
A-) Conduct procurements
B-) Plan Procurements
C-) Control Procurements
D-) Close Procurements
The answer is B, she is in the plan procurements process. Because the procurement statement of
work and procurement documents are prepared in the plan procurements management process.
And RFP is a procurement document as well. Therefore, it is prepared in the plan procurements
process. RFP is defining what the buyer requires from the seller.
Knowledge Area: Procurement Management Knowledge Area
20-) You want to group your project stakeholders based on their authority and involvement in
the project. Which of the following is appropriate model for this?
A-) Power/Interest Grid
B-) Power/Influence Grid
C-) Influence/Impact Grid
D-) Salience Model
The answer is B. Power/Influence Grid. The Authority of a stakeholder represents the power of the
stakeholder and the involvement of a stakeholder represents the influence level of the stakeholder.
Therefore, the answer is B. Power/Influence Grid.
Knowledge Area: Stakeholder Management Knowledge Area
21-) Karen is working at Consult Master, which is a consulting company. One of the clients of
the Consult Master asked the company to prepare a project management approach fitting to
their organization. Karen has worked on this project and found that agile methods will be a
good fit for the company. Which of the following does NOT fit into the values of the agile
manifesto?
A-) Individuals and interactions
B-) Comprehensive Documentation
C-) Customer collaboration
D-) Responding to change over following a plan
Answer: B. The four values of the Agile Manifesto are: Individuals and interactions over processes
and tools, Working software over comprehensive documentation, Customer collaboration over
contract negotiation, and Responding to change over following a plan.
Knowledge Area: Agile Practices
22-) In the context of a desirable model of communication between a sender and a receiver, all
the following statements are correct EXCEPT:
A-) Noise should be at minimum level.
B-) Receiver must reply the message after decoding the message.
C-) Receiver should acknowledge first and then agree with the message sent by the sender.
D-) Receiver should send a feedback message to the sender.
The answer is C. As part of the communications process, the sender is responsible for the
transmission of the message, ensuring the information being communicated is clear and complete
and confirming the communication is correctly understood. The receiver is responsible for ensuring
that the information is received in its entirety, understood correctly, and acknowledged or
responded to appropriately. However, the receiver may not agree with the received message.
Knowledge Area: Communications Management
23-) John is a project manager of a complicated project. When he started creating a work
breakdown structure for his project, he realized that it is too complex to complete work
breakdown structure on a single sheet. You, as a colleague of John, recommend using a work
breakdown structure numbering system to John to:
A-) Determine the complexity of the project
B-) Help in automating the WBS using appropriate software
C-) Provide a hierarchical structure for each WBS element
D-) Present risks of the project
The answer is C. The WBS is finalized by assigning each work package to a control account and
establishing a unique identifier for that work package from a code of accounts. These identifiers
provide a structure for hierarchical summation of costs, schedule, and resource information.
Knowledge Area: Scope Management
24-) You are trying to establish a cost performance baseline for your project in Determine
Budget Process. You can use the following tool and techniques EXCEPT:
A-) Cost aggregation
B-) Bottom-up estimating
C-) Expert judgment
D-) Historical relationships
The answer is B. Tools and techniques used in Determine Budget Process are:
Cost aggregation
Reserve analysis
Expert judgment
Historical relationships
Funding limit reconciliation
Bottom-up estimating is used in Estimate Costs Process.
Knowledge Area: Cost Management
25-) Which of the following techniques includes measuring, examining and validating whether
work and deliverables meet requirements and product acceptance criteria?
A-) Workshops
B-) Surveys
C-) Expert Judgment
D-) Inspection
The answer is D. Inspection includes activities such as measuring, examining, and validating to
determine whether work and deliverables meet requirements and product acceptance criteria.
Knowledge Area: Scope Management
26-) You are a project manager in a bicycle manufacturing company. Rubber for brake
mechanism for your bicycles supplied by RuBrake Inc could not reach due to flood affected the
transportation routes. This was a risk you thought it could happen since it happens each year
on same season. So, as per your risk response plan, you started to use rubbers delivered one
year ago. However, this response brought another risk –old rubbers have higher breaking risk
during implementation to the brake system. This new risk can also be called:
A-) Secondary risk
B-) Residual risk
C-) Contingency plan
D-) Unmanageable risks
The answer is A. Secondary risks are risks that arise as a direct result of implementing a risk response
Knowledge Area: Risk Management
27-) Tom is working as a Project Manager at StateEx which is a nationwide logistics company.
Tom is managing a project which will be optimizing the vehicles' location, pickup points, and
routes for effective and efficient delivery. Victoria, one of the project team members emails you
that she did not understand her tasks clearly. What should you do next?
A-) Response via email that he should read the project scope document again.
B-) Call Victoria's functional manager and confirm again if she is qualified to work on the
project
C-) Arrange a one-on-one meeting with Victoria and try to understand what is not clear to her
D-) Raise this issue in the next team meeting and ask the team to clarify the tasks for Victoria
Answer C. Listening, empathy, and stewardship are characteristics of servant leadership. Before
taking further actions, first, you need to understand what is not clear or why the team member did
not understand the task.
Knowledge Area: Business Environment
28-) You are expected to manage stakeholder’s expectations as a project manager. All of the
following are interpersonal skills that you should apply EXCEPT:
A-) Building trust
B-) Resolving conflict
C-) Risk taking
D-) Active listening
The answer is C. The project manager applies interpersonal skills to manage stakeholders’
expectations. For example:
Building trust
Resolving conflict
Active listening
Overcoming resistance to change
Knowledge Area: Stakeholder Management
29-) There has been several changes in your project and this affected your cost and schedule
estimates. This has invalidated the original estimating assumptions. What is the estimate at
completion (EAC) for your project based on following parameters?
BAC = $ 360,000
AC = $ 120,000
EV = $ 180,000
CPI = 1.2
ETC = $ 145,000
A-) $ 300.000
B-) $ 265.000
C-) $ 325.000
D-) $ 360.000
Answer is B. EAC = AC + ETC = $ 120.000 + $ 145.000 = $ 265.000
Knowledge Area: Cost Management
30-) Scott is working in a manufacturing company which is producing parts for automobiles. The
company has adapted Lean methodology as a project management methodology. When Scott
and the team were working on the project, a new requirement has been requested. David,
another team member of Scott's team, tells that it is too late to accept new requirements.
David's behavior is against _______ .
A-) Agile Values
B-) Lean Manifesto
C-) Agile Manifesto
D-) Requirement Driven Development
Answer: C. “Agile Manifesto.” Lean methodology requires welcoming changing requirements, even
late in development. Agile processes harness change for the customer’s competitive advantage is
one of the twelve principles in the Agile Manifesto.
Knowledge Area: Agile Practices
31-) Your Company has entered into a joint venture with Service Company to develop a
software program. Which of the following should be cooperatively prepared by both the buyer
and the seller during teaming agreement process?
A-) Contract
B-) Contract, Procurement statement of work
C-) Request for proposal
D-) Human Resource Plan
The answer is B. In some cases, the seller may already be working under a contract funded by the
buyer or jointly by both parties. The effort of the buyer and seller in this process is to collectively
prepare a procurement statement of work that will satisfy the requirements of the project. The
parties will then negotiate a final contract for the award.
Knowledge Area: Procurement Management
32-) There are three projects that are possible to be executed in your company:
Project A: Payback period= 6 years & NPV =$ 3,000,000
Project B: Payback period=4 years & NPV =$ 2,000,000
Project C: Payback period=2 years &NPV =$ 1,000,000
Based on Net Present Value (NPV) criterion, which project should be selected?
A-) Project A
B-) Project B
C-) Project C
D-) None of them, they all have equal value
The answer is A. Project A has the highest NPV of $ 300,000. The time value of money is already
taken into account when calculating the NPV of a project. Since Project A has the highest NPV, it
should be selected.
Knowledge Area: N/A
33-) You are trying to gather ideas related to project and product requirements. Which
technique is appropriate for this?
A-) Brainstorming
B-) Nominal Group Technique
C-) Affinity Diagram
D-) Multi-criteria Decision Analysis
The answer is A. A technique used to generate and collect multiple ideas related to project and
product requirements.
Knowledge Area: Scope Management
34-) Your colleague Wayne, a project manager, completed a mp3 player development project.
While he was telling his experiences from his project, he mentioned that they delivered
“adjustable screen timeout duration” feature, without a deviation from the plan, although the
customer did not require and was not in scope of the project. He added that customer was very
surprised and happy when they saw this additional feature at the end of the project. Which of
the following is correct about this story?
A-) Gold plating was done in the project
B-) Customer satisfaction increased with an additional feature which they did not expect
C-) Change request has been delivered successfully
D-) Unnecessary risk has been taken by adding a new feature to product.
The answer is A. Gold plating refers to continuing to work on a project or task well past the point
where the extra effort is worth the value it adds (if any). After having met the requirements, the
assignee works on further enhancing the product, thinking the customer would be delighted to see
additional or more polished features, rather than what was asked for or expected.
Knowledge Area: N/A
35-) You have documented all possible risks that can affect your project with appropriate risk
responses when they occur in your risk management plan. All other remaining risks are called
as:
A-) Risk Triggers
B-) Unmanageable Risks
C-) Residual Risks
D-) Accepted Risks
The answer is C. Residual risks that are expected to remain after planned responses have been
taken, as well as those that have been deliberately accepted.
Knowledge Area: Risk Management
36-) You are working as a project manager in a company. You have the highest degree of
authority, you are working full-time for your project and you manage the budget of the project.
What is the organization structure in your company?
A-) Strong Matrix
B-) Projectized
C-) Functional
D-) Balanced Matrix
The answer is B. In a projectized organization structure, the project manager has the highest level of
authority, works full-time, and manages the project budget.
Knowledge Area: Organizational Influences and Project Life Cycle
37-) You are the project manager of a software project team consisting of 2 analysts, 4 software
developers and 3 test engineers. One new test engineer will join the team in two weeks. What
will be the number of communication channels after new test engineer joins the team?
A-) 55
B-) 50
C-) 45
D-) 36
The answer is A. The total number of potential communication channels is n(n-1)/2, where n
represents the number of stakeholders.
Your team has 10 team members already (2 analysts, 4 software developers, 3 test engineers, and
you as a project manager). After a new test engineer joins, there will be 11 team members.
Number of communication channels = 11*(11-1)/2=11*10/2 = 55
Knowledge Area: Communications Management
38-) Jason is working at Meat King, a fast-food company. After several complaints about the
drive-thru process, Meat King initiated a project for process improvement. Jason completed the
project and the following are the tracked benefits after project completion. Which of the
following is an intangible benefit?
A-) Drive-Thru customers increased by 7% after the project completion.
B-) Complaints about the Drive-Thru service decreased by 88%.
C-) Based on a survey, brand perception of the company increased by 9% related to Drive-Thru
D-) The average service cost per Drive-Thru customer has decreased by 17% after project
completion.
Answer C. Tangible benefits are monetary or financial benefits that a project can bring to an
organization. Intangible benefits are non-monetary benefits that a project can bring to an
organization (e.g. brand image, customer satisfaction, etc.). An increase in brand perception is an
intangible benefit.
Knowledge Area: Business Environment
39-) The seller`s project is undertaken on contract and you are an employee of the seller. Since
you earlier worked with XYZ Factory, the buyer, you happen to be aware of the evaluation
criteria used in XYZ Factory to select sellers. You understand that this could be a potential
conflict of interest situation. How do you propose to act?
A-) Do nothing and continue to work as before
B-) Take appropriate person in XYZ Factory into confidence and discuss this issue with her
C-) Disclose the evaluation criteria to your (seller) organization and help their business growth
D-) Remove yourself from the project
The answer is B. Since the evaluation criteria are the proprietary information of XYZ Factory, it is
important for you to discuss the matter directly with the appropriate person in XYZ Factory.
Knowledge Area: N/A
40-) During project planning phase, which of the following steps come latest compared to
others?
A-) Hold kick-off meeting
B-) Gain formal approval of the plan
C-) Develop Budget
D-) Develop Schedule
The answer is A. The following is the order of steps in the planning phase:
Develop schedule
Develop budget
Gain formal approval of the plan
Hold kick-off meeting
The kick-off meeting is the last step of the planning process.
Knowledge Area: N/A
