Refund & Cancellation Policy

Last updated: October 14, 2026.

Scope

This policy applies to paid purchases in the vectorize-image workspace. The free browser tools on this website require no purchase.

Canceling Pro renewal

You can cancel renewal at any time from the billing page in the workspace before your next renewal date. Your membership stays active until the end of the current paid period, and canceling does not by itself refund that period. Signing out or no longer using the workspace does not cancel renewal. If you cannot access your account, contact support.

Requesting a refund

Email support@vectorize-image.app from your account email where possible, with your order ID, purchase date, and the reason for your request. Do not include payment card details.

Your first purchase on an account, whether a Pro membership or an AI credit pack, can be refunded if you request it within 7 days of purchase and it has not been substantially used.

Renewals and later purchases are reviewed individually, taking into account how much of the purchase has been used. We can also help with duplicate charges, purchases that were not credited to your account, and paid features we were unable to deliver.

Approved refunds are returned to the original payment method through the payment service used for the purchase. Processing time depends on that service and your bank. The related Pro membership or credits may be adjusted when a refund is issued.

AI credit packs

AI credit packs are one-time purchases and do not renew. Canceling Pro does not affect your credit packs. Credits returned after a failed task go back to your balance; this is not a refund of your payment. If a completed task has a problem, include the task ID when you contact us.

Your rights and related policies

Nothing in this policy limits refund, withdrawal, or other consumer rights that apply by law. Read our Terms of Service for Pro and credit rules, and our Privacy Policy for information about account, payment, and support data.