Craig Brooks

Was planning to transfer a cash isa in from MoneyFarm, as they annoyingly couldn't do this online I had to post the forms to them via post which I did 1st class on Monday the 18th May. I've repeatedly requested confirmation the forms were received and stated I would cancel the transfer if no confirmation was received. I work in finance myself so I appreciate transfers take time but acknowledging the forms were received or at least getting back to me to say they weren't is the most basic level of customer service when you're planning to send them tens of thousands of pounds. Gotten fed up of waiting so have contacted current provider and instructed them to cancel the transfer to Kent Reliance, great glimpse as to how much of a pain they would be in future if I'd gotten the account open and needed anything. Don't trust them with your money.

Extremely slow support via email and never possible to speak to a person on live chat support, have tried multiple times across this week at various days and times and always unavailable. Trying to transfer a cash isa out to another provider with a better rate and not receiving the support needed from MoneyFarm, not heard anything via email for 3 days now.

Looking to do a transfer in of my cash isa from MoneyFarm and the customer service online has been atrocious. The transfer has to be done via post and I've explained to them Moneyfarm don't give an account number or sort code, you use your Moneyfarm I.D and all they've done is respond saying I don't need to use the I.D and it's fine to just put the sort code and account number. They aren't even listening to what I'm saying, no chance I'm trusting a company as crappy at customer service with my money.

Currently with Moneyfarm and was looking into transferring my ISA over to eToro so emailed in a query as wanted some information before doing so.

They closed the query and refused to help because they'll only help if it's from the email registered to my account. If they'd paid attention to my query they'd know I don't have an account yet. If I have a query regarding opening an account and they won't answer because I don't have one, I most certainly won't be giving them any money.

Resubmitted this review as response from Etoro told me to submit a support ticket as a visitor, that’s what I did initially and it got closed.

New customer over the last week but this company is disgraceful.

Part of the sign up offer was 6 £5 free bets, 4 of which can be used on ANY sports market and the terms and conditions are very clear about this. When trying to place the 2nd of these on an accumulator I'm being told it's not allowed because the 1st one was an accy and the others have to be on other markets, completely contradicting the T+C's.

When I first signed up I was given a boost for one of the Cheltenham races, it wouldn't let me place this which I raised immediately. The bet of course went on to win so I lost out on the money.

Dropped a parcel off to post on 14th Feb, to be sent from U.K to U.S. Was picked up by UPS but never even made it as far as Heathrow before getting lost. Put a claim in a few days ago, got an email back to say claim was denied as was over their threshold, the total contents of my parcel were 34 pounds in value and that was above their threshold They have refused to refund me for the lost parcel, so contents plus postage costs were around 62 pounds in value. Actually scammers and crooks

Posted a parcel from the U.K to U.S on 14th Feb, initially told it would arrive by 25th February, current delivery date they’re giving me is 3rd March but as of 1st March it hasn't even left the country and has been sat in a warehouse near Heathrow airport not moving for the last 10 days. No way it's gonna make the new date they said. Unreliable company, waste of money

Cannot believe how abysmal this company is. Had internet problems for several months, spoke to someone on the phone who gave me something to try and they would 100% call back the next day to see if it worked, they didn't. Spoke to someone else on the livechat the following day stressing the important of working wifi as a homeworker, they decided halfway through is the correct time to start trying to sell me a new phone plan. Going round in circles now insisting I try things I've already tried and wait a few hours just so they can fob me off when I come back and it's a different person and I have to explain the entire issue again. Paying full money for a service that hasn't been provided sufficiently for months and they aren't remotely bothered about trying to fix it.

Ordered an item on December 13th with a delivery date of between 27th Dec and 3rd Jan, I understood this would come after Christmas and was ok with that. I go on the site again and If I'd ordered it 5 days later, (today which is 18th Dec) from the same seller, it would arrive pre Christmas. How does that make any sense?

Had a bet builder on the Liverpool v Villa game and had a reasonable cash out offer around the 30th minute so went to take it, the cash out option became suspended and then stayed suspended throughout the entire game. I understand things happen during the game which will temporarily affect cash out being available but for the entire game is just silly. Even during half time, what could possibly have been happening during half time to affect the game?

Spoke to social media support to ask what was happening and had to answer FIVE separate security questions before they would even look into it.

Shockingly awful performance from Vodafone over the last couple of days. No home broadband or wifi for over 2 days and no updates or posts on any of their social pages regarding the matter. Over 20 hours with issues now yet Vodafone are telling me everything is fixed and resolved now. Poor service, communication is abysmal and just lies when you do get it. Don't give these shysters your money.

Customer service beyond useless, raised an issue via the chat, discussing it with someone and then there’s randomly an update someone else has joined the chat and will provide assistance, 11 hours later and they haven’t said a thing.

I’d requested a quiet room as have alot of trouble sleeping and just stopping off for a night after a long haul flight. They’ve given me a room facing a busy Highway which is also right next to the lifts. You can say that’s the hotels fault but there’s a problem every single time I book with Agoda and the help is beyond clueless/useless.

Just arrived from the U.K. having booked the hotel months in advance and specifically requesting a quiet room due to health issues with sleep troubles. Request has been completely ignored and was given a room directly facing Highway and right by the lifts. Booked this hotel specifically as flight tomorrow isn’t early and wanted a long sleep, now won’t be getting any sleep. Wonderful. As an added bonus the air conditioning unit in the room doesn’t work so room is boiling, was going to call down to reception to get it sorted but it’s caked in so much dust I’m not sure I want that blowing around the room

Banked with them for over 18 years but they've now outsourced customer service abroad and unfortunately there's a sizeable language barrier as I discovered on live chat earlier. Asked the same very simple question 3 times and didn't get it answered once. Not going to leave thousands of pounds with a company that is unable to provide support with no language barrier.

Not had any issues at hotels after booking but God help you if you ever need customer service help. 4 different people in the help chat over the last few days that have all said they’re looking into it and just disappeared for what is an extremely simple query. Add to that they ignore you and refuse to supply any method to make a complaint. Also don’t be surprised if you turn up to a hotel to find amenities missing that they say the accommodation has.

Can't say I've been a fan of Money Farm since switching over from Trading 212, interest is earned and supposedly paid daily on both however with Trading 212 this was always reflected on my balance everyday without fail, Money Farm for example updated on the 23rd May and then not again until 28th May, and an amount which was no way near covering the period of several days since last update so just seems to be random amounts thrown in on random dates.

I also find I receive conflicting advice sometimes, I was told recently by them the market value of my cash ISA included the bonus rate that's included but was told by a different person it isn't and that amount won't appear on the balance until after 12 months.

And whilst I do understand what a variable rate is (I work in investments myself), the rate of the cash isa has dropped SEVEN times since it was opened on 31st March (posting this on 28th May)

Made a booking through them which is paid for, haven’t supplied me the correct booking reservation details for hotel so won’t be able to check in. Keep telling Agoda, keep providing me with the same incorrect number. Agoda are refusing to escalate the issue to a supervisor or grievance manager so have been charged but won’t be allowed to check in. Please avoid these SCAMMERS for your own sanity

Just received my first order from them, shoes already have a large scuff mark on the side without me having worn so having to return, which of course can’t be done for free unless you take into a store.

Purchased an extension to the warranty for my laptop for £83.99 over a week ago. Can’t register it without serial number and they haven’t sent me anything in the post so no idea what that is. Ignored multiple contact attempts from me so now currently speaking to bank to see if I can get money back.

First time experiencing Yodel and pretty sure they've stolen my item. This is the 5th day in a row I've been assured the item is definitely being delivered today, yesterday I was assured my complaint was being escalated to the depot and prioritised for delivery that day. Getting tired of explaining to a child why they still don't have their birthday present.

Update - After managing to get hold of the CEO exec complaints team and being given the same scripted run around by them I've informed them I will be contacting the police tomorrow to report the item as stolen.