They don't answer your emails
I bought a pair of shoes. The brand is Carmela. The heels of the two shoes broke less than six months later. I wrote to Esdemarca. No answer. I wrote to Carmela, they sent me back to Esdemarca. I wrote three time to Esdemarca. A month and a half later I am still waiting.
Reply from Esdemarca.com
Hello Rachida,
We are sorry to hear about your experience.
We have not been able to locate any enquiry submitted through our official customer service channels. It is possible that your message was sent to a different email address that is not intended for customer support.
To allow us to review your case and provide you with a solution, please contact us at consultas@esdemarca.com or through the "Queries" section in your customer account, including your order number.
We will be happy to assist you.
Kind regards,
The Esdemarca Team