I booked a 4 night stay in a hotel with…
I booked a 4 night stay in a hotel with Booksi. I got a confirmation email for the hotel showing the 4 nights I would be staying. I show up at the hotel and they stated they had no reservation for me. I had to pay the full price for the 4 night stay. I kept trying to cal Booksi to find out what happened and to get my money back or a different 4 night stay. Booksi will not answer their phone and will just leave you on hold.
A week after my stay, Booksi sent me an email asking me how my stay was!!!!
Reply from Booksi
Hi Jerome,
Thank you for your feedback.
We deeply value your satisfaction, and it's regrettable that we didn't meet our usual standards in handling your case. Your feedback is invaluable to us as it guides our efforts to continuously enhance our services. We genuinely apologize for any inconvenience caused and understand your frustration.
Your comfort and trust are of utmost importance to us, and we're here to support you every step of the way.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com.
Best Regards,
Melissa,
Booksi Support Team