Booksi is not a total scam, you do get a discounted stay. But you need to understand exactly what you’re signing up for. The advertised hotel (in my case, a Hyatt-level property) was not the ho... See more
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I asked for a second copy of my confirmation email. I have yet to receive it. I need another copy of my email because my email account was compromised. I am very disappointed it has been more than... See more
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When I called to reserve my spot. The automated system said they couldn't find my phone number in the system. So they said they would get an agent to assist and kept repeating over and over. So I juat... See more
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They provide an awesome travel deal but there is a lot of odd things that happened. I booked a popular strip hotel at Vegas. Dates not available .. like EVER, then I was auto switched to a timeshare p... See more
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Company details
About Booksi
Written by the company
Welcome to Booksi.com, the premier destination for exclusive discounted vacations. With over 1 million satisfied customers, Booksi has become the go-to travel website for those seeking the best deals on all-inclusive vacations.
Our commitment to customer satisfaction is our top priority. That's why our customer support team is available 24/7 to assist you with any questions or concerns you may have. Simply go to Booksi.com and click "Customer Support" or email us at support@booksi.com, and we'll be happy to assist you.
At Booksi, we understand that everyone deserves to enjoy a dream vacation without breaking the bank. That's why our customers on average save over $2000+ on our all-inclusive vacations. Stop wasting time shopping for the best price across dozens of websites and visit Booksi.com now for all your vacation needs. And with our price guarantee, you'll never pay full price again. If you come across a lower price online for the same vacation you've booked, we'll refund you 110% of the difference. We guarantee it!
Don't just take our word for it, see what our past customers have to say about their amazing vacation experiences with Booksi. Check out our short video explaining why Booksi vacations are up to 83% off, with past customers sharing their unforgettable experiences while on vacation.
https://youtu.be/rzkgLnE0bv0
Choose Booksi.com for the ultimate vacation experience. Start planning your dream vacation today and join the millions of satisfied customers who trust us for their vacation needs.
Our commitment to customer satisfaction is our top priority. That's why our customer support team is available 24/7 to assist you with any questions or concerns you may have. Simply go to Booksi.com and click "Customer Support" or email us at support@booksi.com, and we'll be happy to assist you.
At Booksi, we understand that everyone deserves to enjoy a dream vacation without breaking the bank. That's why our customers on average save over $2000+ on our all-inclusive vacations. Stop wasting time shopping for the best price across dozens of websites and visit Booksi.com now for all your vacation needs. And with our price guarantee, you'll never pay full price again. If you come across a lower price online for the same vacation you've booked, we'll refund you 110% of the difference. We guarantee it!
Don't just take our word for it, see what our past customers have to say about their amazing vacation experiences with Booksi. Check out our short video explaining why Booksi vacations are up to 83% off, with past customers sharing their unforgettable experiences while on vacation.
https://youtu.be/rzkgLnE0bv0
Choose Booksi.com for the ultimate vacation experience. Start planning your dream vacation today and join the millions of satisfied customers who trust us for their vacation needs.
Contact info
1309 Coffeen Avenue, 82801, Sheridan, United States
- 13073168331
- support@booksi.com
- booksi.com
3.3
Average
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent was very short with me when I…
The agent was very short with me when I showed a dis interest in the package he was presenting.
14 July 2026
Reply from Booksi
Hi Marie,
Thank you for your feedback.
We deeply value your satisfaction, and it's regrettable that we didn't meet our usual standards in handling your case. Your feedback is invaluable to us as it guides our efforts to continuously enhance our services. We genuinely apologize for any inconvenience caused and understand your frustration.
Your comfort and trust are of utmost importance to us, and we're here to support you every step of the way.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com.
Best Regards,
Booksi Support Team
Bastille Day Bargain
I was sitting in the hospital waiting room with little to do so I happily did the survey and have paid the money.
Now I’m looking forward to seeing that the hotel stay comes to pass!!!
14 July 2026
She was very helpful and she was…
She was very helpful and she was definitely a great person very good person
13 July 2026
Trouble Booking A Trip
As of right now I’m having so much trouble trying to complete/confirm a trip I tried to book for December. I tried to call the number a few times today and did not get an answer. I waited thirty minutes or more on the phone. I spent money that was unnecessary to book a trip and not receive communication about booking confirmation or nothing. I need some answers ASAP before thinking about proceeding. A representative needs to reach out now because I feel like I’m being scammed.
11 July 2026
Unprompted review
Reply from Booksi
Hi Bernard,
We're sorry to hear about the difficulties you encountered while trying to complete your booking with Booksi.
We understand the frustration that can arise from such situations and want to assure you that addressing these issues are our top priority. Our team is committed to resolving the problems you faced and ensuring we restore your confidence in Booksi.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
Thank you for bringing this matter to our attention.
Best Regards,
Booksi Support Team
I was scammed!
I was scammed.The offer does not seem to be available no matter what I tried to do.
In going to dispute the charges
22 June 2026
Reply from Booksi
Hi Bonnie,
Thank you for your feedback.
We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.
Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
Best Regards,
Booksi Support Team
Very courteous and kind
Very courteous and kind. Knew the information very well. I was very satisfied
3 July 2026
I would have given you 5 star but was…
I would have given you 5 star but was surprised with over 29 pounds processing fee.
3 July 2026
Impossible to reach customer service representative to finalize my booking
I bought a booksi travel deal for Cabo trip. Acording to the message I got, I had to call their customer service to finalize my booking. I have been calling booksi's customer service number since yesterday several times. I waited over thirty minutes each time, but nobody picked my call. I just want to finalize my reservation for August!
26 June 2026
Unprompted review
Reply from Booksi
Hi,
Thank you for taking the time to leave a review for us. We value all feedback, as it helps us to continuously improve our products and services.
We would like to address the concerns you mentioned and ensure we can assist you effectively. Could you please provide us with the following information?
Your full name
The email address associated with your purchase
Your phone number
This will allow us to locate your details and work towards a resolution. We are committed to addressing your concerns promptly and ensuring your satisfaction.
Thank you for your cooperation. We hope you share with us the requested details, or contact us directly at support@booksi.com.
We look forward to resolving this matter for you.
Best regards,
Booksi Support Team
Knew this was a timeshare grab but not a robbery
Knew this was a timeshare grab. Paid $39.75 for 4nights/5 days in Havasu. I expected to be pitched. Before you could reserve the stay you had to call in. I called in, got pitched and was upfront. They gave me my reservation #. I still fully expected to have to do something at the resort.
When I went to look at days available, there was no 4nights/5 day options for the next 2 years. It also wouldn't let you book for a shorter amount of time.
This is a scam to get a small amount of $ from people in hopes they just "forget about it" and also a way to get leads for their reps.
This is a warning. I complained instantly and they said they would refund my money but others should know.
15 June 2026
Unprompted review
Reply from Booksi
Hi Stephanie,
Thank you for your feedback.
We're truly sorry to hear about the availability issues you encountered with Booksi. We apologize for any inconvenience this may have caused you during your vacation planning process.
Please know that we're committed to addressing your concerns and improving our services to ensure a smoother experience for all our customers.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com, we're committed to restoring your trust in Booksi.
Best Regards,
Booksi Support Team
Hung up on before all my questions were…
Hung up on before all my questions were answered.
12 June 2026
The hotel was in a lovely location
The hotel was in a lovely location. Clean and friendly helpful staff.
3 November 2025
SCAM SCAM SCAM SCAM SCAM
The upsells, the hoops, the multiple calls you have to go through to book the trip only to find out it's not available until a year away is one of the biggest time wasters I've ever experienced.
When you tell them repeatedly you want a refund, they keep you on the phone forever offering discounts, partial refunds etc. Only to find out..again..that, that was BS too. To get those things, you have to call back and on and on and on.
This company is such a SCAM, how they are still in business is incomprehensible.
9 June 2026
Reply from Booksi
Hi Teva,
Thank you so much for taking the time to share your feedback with us. We are truly sorry to hear about the frustration and delays you experienced during the booking and refund process. We always want our guests to have a smooth and happy experience, so we really appreciate you letting us know where we can improve.
A member of our team will be reaching out to you directly to address this situation.
Thank you for bringing this to our attention, and we look forward to speaking with you to get this all taken care of!
Best regards,
Booksi Support Team
I booked a 4 night stay in a hotel with…
I booked a 4 night stay in a hotel with Booksi. I got a confirmation email for the hotel showing the 4 nights I would be staying. I show up at the hotel and they stated they had no reservation for me. I had to pay the full price for the 4 night stay. I kept trying to cal Booksi to find out what happened and to get my money back or a different 4 night stay. Booksi will not answer their phone and will just leave you on hold.
A week after my stay, Booksi sent me an email asking me how my stay was!!!!
18 April 2026
Unprompted review
Reply from Booksi
Hi Jerome,
Thank you for your feedback.
We deeply value your satisfaction, and it's regrettable that we didn't meet our usual standards in handling your case. Your feedback is invaluable to us as it guides our efforts to continuously enhance our services. We genuinely apologize for any inconvenience caused and understand your frustration.
Your comfort and trust are of utmost importance to us, and we're here to support you every step of the way.
A representative will be reaching out to you shortly, but please feel free to also contact us at support@booksi.com.
Best Regards,
Melissa,
Booksi Support Team
I got an upgrade on my room
I got an upgrade on my room, which made my stay much better! The view of the Lagoon off my patio was spectacular. The wine was superb and the chocolate chip cookies with walnuts were a very nice welcoming choice! I will be back with the kids for the pool and spa! I loved my time here.
31 May 2026
Unprompted review
Reply from Booksi
Hi Mick,
Thank you for bringing this to our attention.
We were able to locate your booking, and the reservation details have been sent to the email address associated with your account. We encourage you to check both your inbox and spam/junk folders.
If you have any additional questions or need further assistance accessing your booking information, please feel free to contact our support team. We're always happy to help.
Best regards,
Customer Support Team
It is a SCAM
It is a SCAM - do not fall for it. AGGRESSIVE sales tactics. Lies about competition winning and then taking money from you for something entirely different. They are complete scammers - and use manipulative, false and fraudulent sales tactics. Aggressive and I am an idiot for falling for it.Please be WARNED.
2 June 2026
Unprompted review
Reply from Booksi
Hi Emma,
Thank you for taking the time to leave a review for us. We value all feedback, as it helps us to continuously improve our products and services.
We would like to address the concerns you mentioned and ensure we can assist you effectively. Could you please provide us with the following information?
Your full name
The email address associated with your purchase
Your phone number
This will allow us to locate your details and work towards a resolution. We are committed to addressing your concerns promptly and ensuring your satisfaction.
Thank you for your cooperation. We hope you share with us the requested details, or contact us directly at support@booksi.com.
We look forward to resolving this matter for you.
Best regards,
Booksi Support Team
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