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WordPress.com Reviews 

4,096
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 590 reviews, most reviewers were somewhat happy with their experience overall. Many customers highly commend the staff, often referred to as 'Happiness Engineers,' for their exceptional expertise, patience, and helpfulness in resolving issues. Reviewers frequently highlight the personalized and quick support received, making complex tasks simpler for users. However, some customers also noted significant dissatisfaction with the website and user experience. Many people found the platform complicated, not user-friendly, and difficult to navigate, especially for beginners. Specific complaints include outdated site builders, flickering pages, and issues with editing. Several reviewers reported wasting considerable time and effort due to the complex process.

What people talk about most

Website

Users describe ambiguous interactions with website, with some finding it a reliable platform with helpful... See more

User experience

Consumers find the user experience to be ambiguous, with many praising its ease of use, smooth navigation,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the expertise, efficiency,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been blogging on WordPress now for about seven years. The site has its ups and downs and definitely things that could probably be improved but overall it’s a pretty reliable site and if you have... See more

Company replied

Rated 5 out of 5 stars

Dallas listened to my request and set at once to work. At the end of the time, he'd actually accomplished more than I could imagine. His expertise demonstrated itself, providing a quick, efficient... See more

Company replied

Rated 5 out of 5 stars

Ashleigh was exceptional , very helpful and quick to teach me different aspects of the website editing process that I had been struggling with. I am new to this and she made me feel ok about me exper... See more

Company replied

Rated 5 out of 5 stars

Support for my website from Wordpress I strongly recommend contacting Wordpress support for both onboarding for a new website along plus a follow- up to enhance your site. My questions were answe... See more


Company details

  1. Web hosting company
  2. Business-to-Business service
  3. Ecommerce solution provider
  4. Software company
  5. Software Vendor
  6. Website designer

About WordPress.com

Written by the company

Powering everything from personal blogs to billion-dollar company websites, WordPress.com is the all-in-one platform designed for success.

Where others cut corners with off-the-shelf solutions, we're built from the code to the metal to make WordPress sing — with 20+ years of expertise behind us. We offer lightning-fast, fully managed hosting, so you can focus on your business, not technical headaches.

Why WordPress.com?

  • Endless possibilities: Whatever you’re building, we’ve got you covered — from personal blogs to online stores, portfolios to professional service sites, and more.
  • Unmetered traffic: No bandwidth limits or visitor caps, so your success never comes with surprise overage fees.
  • Built for WordPress from the ground up: Custom 28+ location CDN, burst scaling, automated data center failover, and 99.999% uptime.
  • Fully managed hosting: No technical skills necessary — we handle hosting, security updates, daily backups, and maintenance automatically.
  • Unbeatable security: Sleep easy with 24/7 security monitoring, malware scanning and removal, DDoS and WAF protection.
  • Developer-friendly tools: Staging sites, GitHub deployment, SFTP/SSH, WP-CLI, and direct wp-admin access.
  • 24/7 support: Round-the-clock assistance from the WordPress experts.

Whatever you’re building, with WordPress.com you get everything you'll ever need to build and grow your site — all in one place.

Written by the company


Contact info

3.7

Average

TrustScore 3.5 out of 5

4k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(4,096)

624 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Nice

Nice. bust still now some issue . i hobe solve it as soon as possible

16 July 2026
Unprompted review
WordPress.com logo

Reply from WordPress.com

Hi Madison,

Thank you for the feedback! We're sorry to hear there are still some outstanding issues, and we'd love to help get them sorted out. We've reached out via Trustpilot to gather more details so we can follow up with you by email and work toward a resolution.

Best regards,
The WordPress.com Team

Rated 5 out of 5 stars

Zek was very knowledgeable and patient…

Zek was very knowledgeable and patient with me. I was a slow learner but he guided me through pages and converting a word document to a PDF so I could post on my web site. For that help, I am very grateful.

13 July 2026
Unprompted review
WordPress.com logo

Reply from WordPress.com

Hi Carol,

Thank you for the wonderful feedback! We're so glad you were able to get your content posted to your site successfully! 

Best regards,
The WordPress.com Team

Rated 5 out of 5 stars

Top Notch Support and Site Migration

I was very impressed with Wordpress hosting site migration and support. Top notch associates help online after migration and scheduled introduction to Wordpress.com. Overall I’d highly recommend for an affordable website and support. It took the stress out of my move for a non-profit site to a helpful affordable option. Dallas was amazingly knowledgeable and helpful!

14 July 2026
Unprompted review
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Reply from WordPress.com

Hi Marielena,

Thank you so much for sharing your experience with us! It's wonderful to hear that your migration went smoothly and that the process took some of the stress out of moving your non-profit's site.

We'll be sure to pass along your kind words about Dallas. Feedback like yours truly makes our day.

We're glad to have you with us, and if you ever need anything, don't hesitate to reach out.

Best regards,

The WordPress.com Team

Rated 5 out of 5 stars

Enjoy Working with WordPress support

Working with WordPress support is always a great experience. They helped me solve the one problem about turning on Help. Turns out it was fairly simple and a little change to the interface. As far as trying to help me with the review page, we didn’t get very far. I didn’t really draw a conclusion just gave me some ideas which is good. I’m in advanced computer person anyway.

I’d do it again

14 July 2026
Unprompted review
WordPress.com logo

Reply from WordPress.com

Hi Steve,

Thank you for sharing your experience! We're glad our team was able to help get things sorted, and it's great to hear you came away with some useful ideas to explore.

Best regards,
The WordPress.com Team

Rated 5 out of 5 stars

Powering through the challenges

Learning about a new website has been challenging for me and I haven't practiced enough between onboarding calls. However nothing has been too much trouble to go over several times and Nick at WordPress has always been patient and positive however much I have dragged my feet. With his help I will get there!

3 July 2026
Unprompted review
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Reply from WordPress.com

Hi there,

Thank you for sharing your experience with us! Building a website is no small feat, and it's perfectly fine to take things at your own pace. We're glad that Nick has been able to support you through it all with patience and positivity.

We're confident you'll get there, and we're here whenever you need a hand along the way.

Best regards,
The WordPress.com Team

Rated 5 out of 5 stars

Support for my website from Wordpress

Support for my website from Wordpress

I strongly recommend contacting Wordpress support for both onboarding for a new website along plus a follow- up to enhance your site. My questions were answered precisely with a simple step by step instructions plus great suggestions to make our site easier for visitors looking for information about our nonprofit. A follow-up email was sent that reviewed each step simplifying the entire process. Thank you!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

WordPress makes it easy to create…

WordPress makes it easy to create professional websites that function well.

9 July 2026
Unprompted review
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Reply from WordPress.com

Hi Rachel,

Thank you for the kind words! We're glad WordPress.com has made building your site a smooth and enjoyable experience.

Best regards,
The WordPress.com Team

Rated 5 out of 5 stars

Website building made easy!

With guidance the platform is easy to use and has many benefits and capabilities.

7 November 2025
Unprompted review
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Reply from WordPress.com

Hi Ashlee,

Thank you for the kind words! We're glad that with our available resources, you were able to make the most of our platform!

Best regards,
The WordPress.com Team

Rated 5 out of 5 stars

Page Set Up

Dallas listened to my request and set at once to work. At the end of the time, he'd actually accomplished more than I could imagine. His expertise demonstrated itself, providing a quick, efficient page for my requests.

Thanks, Dallas. We will work together again, soon.
Barbara Kingsley

6 July 2026
Unprompted review
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Reply from WordPress.com

Hi Barbara! Thank you for sharing this feedback! We're so glad Dallas was able to help!

The WordPress.com Team

Rated 4 out of 5 stars

A good blogging website

I’ve been blogging on WordPress now for about seven years. The site has its ups and downs and definitely things that could probably be improved but overall it’s a pretty reliable site and if you have any issues, there is actually a human being that helps you in their customer service.

4 July 2026
WordPress.com logo

Reply from WordPress.com

Hi there,

Thank you for sharing your experience after seven years of blogging with us — that kind of loyalty really means a lot! We're glad to hear you've found us to be reliable and that our support team has been helpful when you've needed us.

We also appreciate the honest note that there's room for improvement. Feedback like yours helps us keep getting better.

Happy blogging, and don't hesitate to reach out if you ever need anything!

Best regards,
The WordPress.com Team

Rated 5 out of 5 stars

Working with the wordpress.com express website design team

Working with the wordPress.com express website design team has been a genuinely enjoyable experience.

From the very beginning, the team took the time to understand not only what I wanted the website to look like, but what Greenwayofliving represents as a long-term cultural and editorial platform. Throughout the project they were responsive, patient, thoughtful, and incredibly collaborative.

Every question was answered with care, and every stage of the process felt like a partnership rather than a simple service. Their willingness to listen and refine ideas helped transform an initial concept into a website that truly reflects the spirit of the project.

As someone building a platform designed to grow over many years, having a team that values quality, communication, and attention to detail made all the difference.

I would happily recommend the WordPress.com express website design service to anyone looking for a professional, supportive, and genuinely collaborative experience.

Thank you to the entire team for helping bring Greenwayofliving to life.

25 June 2026
Unprompted review
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Reply from WordPress.com

Hi there Rockia,

Thank you so much for sharing your experience with the WordPress.com Express Website Design team! It's wonderful to hear that the team has been able to work closely with you to listen, and refine the idea for your platform. And we truly appreciate the recommendation!

We wish you all the best as you continue to grow your platform.

Take care,
The WordPress.com Team

Rated 4 out of 5 stars

For what it's worth

For what it's worth, Wordpress does very well for setting up websites. It has an easy to use interface with smooth navigation. The one thing that could use some improvement is providing solutions and plugins for free users. Not everyone has deep pockets.

Other than that, it's very good overall.

2 July 2026
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Reply from WordPress.com

Hi there,

Thank you for the kind words and for sharing your experience with us! We're pleased to hear that you're finding WordPress.com easy to use and that the navigation has been smooth for you. We truly appreciate your feedback. Insights like yours help shape what we work on.

Thanks again for taking the time to leave your review. We're glad to have you with us!

All the best,
The WordPress.com Team

Rated 1 out of 5 stars

DO NOT TRUST IN WORDPRESS

I had been a customer of IONOS for over ten years. In the last few years, IONOS has been using WordPress for website development. I trust IONOS, so I started using WordPress. Though I encountered some difficulties, IONOS's support helped me. My nightmare started when I published my blog. Foreign organizations and hackers had used it to promote all kinds of websites, including pornographic ones. I have to dedicate a lot of time EVERY DAY to clean out my blog. It has happened for months now. I tried to find help without success. Even escalated the case in IONOS customer service. They say I should follow what I already tried, without success. DO NOT TRUST IN WORDPRESS as a tool in IONOS.

1 July 2026
Unprompted review
WordPress.com logo

Reply from WordPress.com

Hi Alfonso,

Thank you for taking the time to share your experience. We want to clarify that we are WordPress.com, a separate platform from IONOS, and what you are describing sounds like a configuration issue specific to how WordPress is set up through IONOS. For the most accurate feedback, we'd encourage you to leave a review directly on IONOS's Trustpilot page, as they would be best placed to address the issues you've encountered.

Best regards,
The WordPress.com Team

Rated 5 out of 5 stars

The customer service and tech support…

The customer service and tech support team was great and very hands-on when we had to move our website from GoDaddy to WordPress direct. It was an easy experience, and they were extremely helpful!

6 June 2026
Unprompted review
WordPress.com logo

Reply from WordPress.com

Thank you so much for your kind words! We're thrilled to hear your move from GoDaddy to WordPress.com was a smooth one. Migrating a website can feel like a big step, so we're especially glad our support team could make the process easy and be there to help along the way. Thanks for trusting us with your site, and welcome to WordPress.com!

Rated 5 out of 5 stars

Saves valuable time

Now that I got help to put my blog site back the way it was before WP removed the classic editor, and I have the classic editor to use, it is working fine. Saves so much valuable time.

31 May 2026
Unprompted review
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Reply from WordPress.com

Thanks so much for your review! We're happy we could help get everything back on track and that the Classic Editor is making your blogging easier again. We really appreciate you sharing your experience, and thank you for being part of the WordPress.com community.

Rated 5 out of 5 stars

Working with Wordpress overall has been…

Working with Wordpress overall has been excellent. We had some glitches early on because I made mistakes.

When we got to building the website, it was clear that the team performed well at interpreting the outcome I had worked hard to design.

The WordPress Support and Onboarding staff have been responsive and high quality. I have felt central to the process and it looks like these staff are available to me when I need them.

As someone who know what I want to see from tech stuff like a website but have no knowledge of how to get there, WordPress has been an excellent service to use.

Thank you

GJ

30 June 2026
Unprompted review
WordPress.com logo

Reply from WordPress.com

Hi there

Thank you so much for your feedback! We’re really glad to hear that your experience has been positive and that you felt supported throughout the process.
It’s great to know the team was able to understand your vision and help bring it to life. We also appreciate your patience as things were worked through along the way.

We’re here whenever you need guidance, and we wish you all the best with your new website. Also, check out https://wordpress.com/support/ for extra resources, videos, and free courses.

Warm regards
The WordPress.com Team

Rated 5 out of 5 stars
WordPress.com logo

Reply from WordPress.com

Hi there

Thank you so much for your kind words! We’re delighted to hear you’re satisfied with our customer service. Our Happiness Engineers are always here to help whenever you need us.

Warm regards 
The WordPress.com Team

Rated 5 out of 5 stars

new to web building

none so far
I am using a lesson book to assist me as I have never done a web page building before this one.

4 June 2026
Unprompted review
WordPress.com logo

Reply from WordPress.com

Hi there,

Thank you so much for sharing your experience with us so far!

If you ever need a hand along the way, our support team is always here to help at https://wordpress.com/help/contact. We also have plenty of guides and resources at https://wordpress.com/support/! Also, check out our free video course "Create your website on WordPress.com": https://wordpress.com/support/courses/create-your-website/ 

All the best,
The WordPress.com Team

Rated 5 out of 5 stars

Far and away the best support I've had in 23 years of blogging

I've been running the Outside The Beltway blog since January 2003. The site has over 50,000 posts and 1.5 million comments. After using various hosting companies, including dedicated servers, for all that time, I finally moved to WordPress because the site hosts simply couldn't handle a website that large and we were experiencing constant lags and downtime.

Moving to WordPress solved that instantly, even though we are on a theme built in 2018 that's not compatible with more recent WordPress builds. But we got so much more than that in WordPress support.

Zohair Yousafi has guided us through the onboarding and the building of a new theme. I've been on multiple video calls with him and he's been incredibly patient and helpful. Even though I've been using WordPress for close to two decades (I ran the site on Blogger for a few months and Movable Type for a couple of years), it was mostly from the post editing and plugin installation and maintenance side. He helped us select an existing Automattic theme (Spiel) and make rather extensive modifications.

We're now at the stage of porting the development theme with the existing site. We're confident Zohair and the rest of the WordPress team will make it as smooth as possible.

27 June 2026
Unprompted review
WordPress.com logo

Reply from WordPress.com

Hi there

Thank you so much for taking the time to share this. It’s fantastic to hear that the move to WordPress.com has already made such a noticeable difference for a site with such a long history and large archive.

We’re especially glad to hear how helpful Zohair has been throughout the process. I’ll be sure to pass your kind words on to him, as I know he’ll really appreciate it.

We’re grateful for your trust and look forward to continuing to support you through the next stage.

All the best
The WordPress.com Team

Rated 5 out of 5 stars

Express Website Design Service

I took the Express Website option (there was a free offer with only a few extra pages to pay extra for) and was very pleased. The design was excellent; I know WordPress sites work like a charm! This isn't my first website—I have experience with website builders, and the difference is colossal. I recommend the WordPress team to anyone who loves the sound of cha-ching!

26 June 2026
Unprompted review
WordPress.com logo

Reply from WordPress.com

Hi there

Thank you so much for sharing this lovely feedback. We’re really glad to hear you had such a positive experience with the Express Website Design Service and that you’re happy with the final design.

It’s especially meaningful coming from someone who has used other website builders before. We’re thrilled WordPress.com stood out for you, and we really appreciate your recommendation.

Warm regards
The WordPress.com Team

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