Great!!!! Lovely and wonderful! Awesome communication about shipment and status of my ring! Easy to use website! Unbeatable prices! And the ring!!! Absolutely drop dead stunning! I was looking i... See more
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We just celebrated our 35th wedding anniversary in May. My mother-in-law has a very unique wedding ring I’ve always admired. A few years ago, I found a similar setting, that had a small diamond. I... See more
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The return policy is amazing since you’re purchasing high end fine jewelry without seeing it in person and trying it on first for style, comfort and fit. The people at Rare Carat are kind, helpful... See more
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Beautiful ring. great experience and awesome customer service since i needed to resize they were quick and fix the problem right away. 2 karat ring is amazing and my fiancee loves it.. quality of the... See more
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Company details
About Rare Carat
Written by the company
What is Rare Carat?
Rare Carat is one of the leading diamond jewelry retailers in the United States, and best rated jeweler on Trustpilot since 2024. In 2021, Rare Carat pivoted away from its initial "search engine" business model and started accepting payments. This allowed the company to become merchant of record on all transactions and take end-to-end responsibility for customer service and satisfaction. Behind the scenes, like in traditional retail, Rare Carat aggregates many vetted wholesalers with whom the customers never interact. All products sold on Rare Carat come in a Rare Carat branded box, the company no longer selling products from third party brands. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing. Learn More about the company here: About Rare Carat
Over a million of happy customers used Rare Carat so far.
TrustPilot, Google and BBB users have submitted more than 5,000 positive Rare Carat reviews.
Rare Carat offers more than 1,500,000 natural and lab-grown diamonds, using sophisticated AI to rate diamond deals and help you find the best value.
Powerful Reports on Diamonds Don’t get ripped off, no matter where you shop. Use the free Rare Carat Report, a Price and Quality check for any diamond you are considering buying anywhere.
Free Human Gemologist Help
Additionally, Rare Carat Gemologists are available 24/7 to answer diamond questions about any diamond sold anywhere, no strings attached. Give it a shot and you’ll see why Rare Carat reviews are excellent.
Questions? Get in touch at help@rarecarat.com or visit us at RareCarat.com to discover the smarter way to buy diamonds.
We don’t care where you buy diamonds - just that you buy smart.
What is Rare Carat?
Written by the company
- "The Secret to Buying the Perfect Diamond" - The New York Times
- Rare Carat is one of the leading diamond jewelry retailers in the United States. It operates on a “managed marketplace” model, combining the selection advantages of marketplaces with the quality assurance of traditional retailers. Founded in 2016, the company initially started as a diamond search engine (“Kayak for Diamonds”). In 2021, Rare Carat pivoted away from the search engine model, started accepting payments (becoming merchant of record) and taking end-to-end responsibility for customer service and satisfaction. Behind the scenes, Rare Carat aggregates many vetted wholesalers, with whom customers never interact. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing.
Should I buy my engagement ring on Rare Carat?
Yes! All of our products are covered by our 100% Money-Back Guarantee
We accept returns within 30 days of shipment for a full refund, no fine print. Just contact one of our gemologists in chat or email help@rarecarat.com to initiate the return and get your pre-paid shipping label. We also offer one free ring resizing for up to a year after shipping (the resizing of eternity bands, however, is limited to 30 days). More extended coverage is available through our care plan.
Contact info
20W 47th Street Suite 601A, 10036, New York, United States
- help@rarecarat.com
- www.rarecarat.com
5.0
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The way you stayed in touch with the…
The way you stayed in touch with the customer on the travels of the diamond.
The diamond was beautiful.
Thank You!😁
19 July 2026
Had the best experience and it came out…
Had the best experience and it came out even better than I expected!
19 July 2026
It is beautiful and my fiance loves it!
18 July 2026
We had an amazing experience with the…
We had an amazing experience with the Rare Carat team! We ordered a loose diamond to be set in a custom setting. The stone was exactly as described! Just wonderful cut and color! It came in a matter of days with the GIA cert. and was confirmed by our local jeweler. We ordered during a sale and feel that we received an amazing value for our money!
18 July 2026
The custom team we’re extremely helpful…
The custom team we’re extremely helpful and paid close attention to every detail to bring the dream engagement ring to fruition.
19 March 2026
The ring turned out perfect
The ring turned out perfect! She loved it! She gets so many compliments
17 July 2026
Reply from Rare Carat
Hi there!
Thank you for your wonderful review!
We're so happy to hear the ring was everything you hoped for and that she loved it. Hearing that she's receiving so many compliments makes it even more special.
Congratulations to you both!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Charlene!
Thank you for sharing your experience! We're happy to know you love your purchase and that everything went smoothly from start to finish.
Thank you for trusting Rare Carat!
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
They did a fantastic job
They did a fantastic job, communication was on-point, the ring looks fantastic, and most importantly, she did say yes!
I was a little hesitant at first because I'd seen ads for them, there are a decent amount of jewelry stores where I'm located, and it does take a while for them to "build" the ring it took about 2 weeks for mine, but their costs were pretty high, but for me there was no sense overspending on the same quality jewelry in my opinion.
Including the sizing set was also awesome, I got the exact size for her but now we have a reference point for the future.
My only feedback is the promotions, the promotion going on when I purchased was earrings, but my fiance doesn't wear earrings, if there was an option to "choose your freebie" I think it'd be a lot nicer (didn't sway my decision though).
29 May 2026
Reply from Rare Carat
Hi Andrew!
Thank you for such a thoughtful review, and congratulations on your engagement!
We're delighted to hear she said yes and that you had a great experience with our team. It's wonderful to know our communication, quality, and value gave you confidence in your decision. We also appreciate your feedback about our promotional gifts. Suggestions like yours help us continue improving the experience for future customers.
Thank you for choosing Rare Carat, and we wish you both a lifetime of happiness!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Jaiden,
Thank you for the wonderful feedback! Keeping our customers updated throughout the process is important to us, so we're happy to hear it made a difference.
Thank you for choosing Rare Carat!
Best regards,
Matthew H.
Diamond Expert, Rare Carat
Easy experience and quick shipping.
16 July 2026
Reply from Rare Carat
Hi there Art!
Thank you for your review! We're so glad you had an easy experience and that your purchase arrived quickly.
We truly appreciate you choosing Rare Carat!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Stunning Engagement Rings
Rare Carat has done an amazing job with delivering this masterpiece to me. This engagement ring is stunning and I will be ordering from them in the future!
16 July 2026
Reply from Rare Carat
Hi Daniel!
Thank you for your wonderful review!
We're so happy to hear you love your purchase and that it exceeded your expectations. Knowing you'd choose Rare Carat again is one of the greatest compliments we could receive.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
They are RARE indeed!
I did a lot of research on rings before asking the love of my life to spend forever with me.. long story short this company delivered top tier customer support for both our rings & I would recommend them to anyone!! They offer a diverse selections of stones & rings & also offer a representative who will assist you with picking out the perfect ring for you & your partner. I can't thank them enough!
14 July 2026
Unprompted review
I was shopping for an engagement ring…
I was shopping for an engagement ring and loved how Rare Carat lets you customize every detail, including the exact diamond you want. I even worked directly with the CEO, Ajay, who answered all my questions and was incredibly helpful throughout the process. He sent me a ring‑sizing kit prior to delivery to make sure I ordered the perfect fit, and the finished ring was beautiful and high‑quality.
Because the experience was so good, I also purchased our wedding bands through Rare Carat, and they turned out great as well. Their pricing is very reasonable, and the customer service is exceptional. I highly recommend Rare Carat if you're shopping for jewelry.
14 July 2026
Unprompted review
Reply from Rare Carat
Hi Hue!
Thank you for the kind words!
It's wonderful to know you had a great experience. We appreciate your trust in Rare Carat and hope to assist you again in the future.
Best regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Rily!
Thank you for your review! We're so glad to hear you were happy with the quality of your purchase and the smooth, timely experience.
We truly appreciate you choosing Rare Carat.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi there!
Thank you for your kind review!
We're so glad you enjoyed our selection and had a great experience with our team. Providing friendly service and prompt support is always our goal.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Excellent place to get a ring
Customer service was excellent answered all my questions and the ring was perfect
27 May 2026
Reply from Rare Carat
Hi Tyler!
Thank you for your wonderful review!
We're so glad our team was able to answer all of your questions and make the experience an easy one. It's even better to hear that your purchase was everything you hoped for.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
The quality of our diamond and size are…
The quality of our diamond and size are phenomenal. We are happy with our purchase.
15 July 2026
Reply from Rare Carat
Hi there Tim!
Thank you for the wonderful feedback! We're delighted to hear you're enjoying your purchase and that the diamond has made such a great impression.
Thank you for choosing Rare Carat!
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi there Scott!
Thank you for the kind words!
It's wonderful to hear you were happy with both the quality and the value of your purchase. We appreciate your trust in Rare Carat.
Best regards,
Matthew H.
Diamond Expert, Rare Carat
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