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myGemma Reviews 

3,347
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 491 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent condition and authenticity of the products, often finding items to be even better than described or appearing brand new. The service is frequently highlighted as professional, fast, and seamless, making both buying and selling luxury items a pleasant and easy process. Many appreciate the knowledgeable and helpful staff who provide great assistance and ensure smooth transactions. However, some customers mentioned that product listings occasionally lack sufficient photos or "try-on" model features, which could further enhance the shopping experience.

What people talk about most

Product

Clients share positive opinions on product, with many expressing high satisfaction with their purchases,... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as easy, simple, and quick... See more

Quality

Users describe positive interactions with quality, consistently reporting that items arrive in excellent or... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Authentic and beautiful HERMÉS bag purchase. Great communication, lovely boutique like packaging when received, shipped very quickly and exactly as described. Trust this seller. I have extremely high... See more

Rated 5 out of 5 stars

Easy transaction- great price- shipped on Monday from New York and received on Wednesday to Kentucky- I picked up at Walgreens since no one would be home to sign. Pochette Metis reverse monogram was e... See more

Rated 5 out of 5 stars

My first experience with MyGemma and certainly not my last. Definitely one of the best luxury resale platforms out there - fair market price for my CC urban backpack in black lambskin and silver hardw... See more

Rated 5 out of 5 stars

I am rating a 5 Star without a doubt. I wish I could of scored a 10 star rating! Upon me initially purchasing to recieving my product, I was treated with respect and courtesy. When receiving my produc... See more


Company details

  1. Jewellery shop
  2. Diamond Dealer
  3. Handbags Shop
  4. Shoe shop
  5. Watch shop

About myGemma

Written by the company

myGemma (formerly WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.

Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.

Authenticity Guaranteed: Our team of in-house experts authenticate each and every piece, and every item comes with a myGemma Certificate Of Authenticity.

Affordable Luxury: A curated collection, with meaningful discounts to retail price and several, affordable payment plans.

Iconic Brands: Shop the brands you love, including rare, vintage and hard-to-find items. Whether you are looking for a Birkin 35 bag or a Cartier Juste Un Clou bracelet, myGemma is here to help.

Online Or In Person: Shop and sell online or in person. The choice is yours. We offer appointments at our NYC headquarters.

Sell In As Little as 24 Hours: Sell your luxury goods online to the experts. Sell directly, consign or trade-in, start by filling out our online form to receive your price quote.

Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned. To further our commmitment to sustainability, we plant a tree and remove 10 bottles of ocean plastic for every purchase made on myGemma.com.


While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.

Shipping & Returns

Written by the company

Free, Same Day Shipping
We provide fully insured, trackable shipping. Orders received Saturday and Sunday will ship the following business week.
14 Day Return Policy
Except final sale items.

Authenticity Guaranteed

Every item comes with a myGemma Certificate Of Authenticity.

We stand behind our authentication process and guarantee every item for its authenticity. If a brand states that the item is not genuine, we will refund 100% of the purchase price.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(3,347)

478 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Talk about dabomb.com

Talk about dabomb.com. myGemma is eeeerrrthing! I appreciate the responsiveness and just overall professionalism. You are A++. Continued blessings for you. See you soon.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

It was my first time selling, and the experience was great if I had any other products of worth value, I would consider this company. Thanks for everything.

9 July 2026
Rated 5 out of 5 stars

Better than expected!

Bag is beautiful and better condition than expected.

I almost bought this bag at LV but held off, then it went disco. So happy to have found one in such great condition!

2 July 2026
Rated 5 out of 5 stars

5 stars

5 stars! Smooth transaction. Emails were answered immediately. So easy and happy with the payout! I will definitely be back! Thank you!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

This was such a seamless experience

This was such a seamless experience. I sent in photos of my ring, they gave it a fair value and sent me the FedEx label. I brought the ring to FedEx on a Saturday, they recieveeiit Monday morning and by 1PM on Monday, I'd received my funds. Mark, my Client Services rep was so gracious and easy to work with. Very clear, thorough and fast. 10/10 recommend this service to sell your jewelery.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Smooth & Stress-Free Selling Experience

MyGemma is definitely legit! I had such a great experience selling with them. Mark was incredibly helpful and walked me through every step of the process, making everything easy and stress-free. As soon as they received my items, I was paid right away. The whole experience was smooth, professional, and much easier than I expected. I would absolutely sell with them again!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service and quick payout

Great service and quick payout. I submitted 2 quotes for a couple of pocketbooks and got fair offers for both of them. I received payment literally the day my bags arrived at their location. The whole process between me mailing them my bags and receiving payment for them was literally 2 days! They are definitely legit and very professional. I definitely recommend them.

3 July 2026
Rated 5 out of 5 stars

Another excellent purchase

Another excellent purchase. Better than I ever imagined. The bag is so wonderful, brand new condition and better price and it arrived overnight. So exciting! Another fantastic day with mygemma.

29 June 2026
Rated 5 out of 5 stars

Great Service

Merchandise received in excellent condition as advertised. Shipping and delivery was a great experience. I will continue to shop at myGemma for purchasing high end products at a good price. Professional, Efficient, and Well Worth The Price"

18 June 2026
Rated 1 out of 5 stars

When I tried to sell my 5 karat diamond…

When I tried to sell my 5 karat diamond and even booked a slot and sent them photos no one responded for a whole 5 months before telling me that they. Could only give 4 thousand for it when it is made of pure gold and a 5 karat diamond on top

2 July 2025
Unprompted review
myGemma logo

Reply from myGemma

Hi,

Unfortunately we could not find any inquiries in our system from anyone of this name. Did you submit an inquiry on our website under a different name? If not, we believe you may be reviewing a different company.

All the best,
myGemma

Rated 5 out of 5 stars

I had an incredible first experience…

I had an incredible first experience selling with MyGemma! I had a Tiffany ring I wanted to sell, but have not good luck locally. I found MyGemma through Google searches and Reddit comments. It was very easy to submit my inquiry on a Sunday night; I submitted four requested photos, my original receipt, and other documentation about the ring. Much to my surprise, I woke up Monday morning to an offer to sell or consign. I got a phone call as well as an email from Mark which was helpful.

I opted to sell (transparently, I would have earned approximately 40% more if I’d consigned but as this is my first experience with MyGemma, I wanted to keep it simple - I might choose to consign going forward). All of the communication was fantastic. The instructions were clear (there are steps involved to protect both parties) and I received the shipping label almost immediately. Mark was so fast and so helpful! I mailed the package same day, and it arrived in NYC in less than 48 hours. It was inspected quickly and I was sent the final offer to sign and provide my bank account info (I could have been paid by check, PayPal, or wire). I opted to be paid via wire and I’ve already received the funds - less than 72 hours after submitting my ring online!

This was fantastic experience and I highly recommend MyGemma. I will be back as both a buyer and seller!

30 June 2026
Unprompted review

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