Farfetch Reviews 

The problem is that I received two left sneakers. I live in Costa Rica; whenever I make a purchase, everything is sent to my mailbox in Miami, and from there, the items are brought to me.Ahora tengo que pagar el envio nuevamente para Miami y me sale en el doble del costo y esperar a que me reintegren el dinero de la compra.

I recently contacted customer support because the outsole of my luxury shoes broke after being worn fewer than 15 times. I was very disappointed with the product, but I was truly impressed by the customer service I received.

The support team responded very quickly, handled my case professionally, and made the entire process smooth and stress-free. They listened to my concerns, resolved the issue promptly, and refunded my purchase without any hassle.

I really appreciate the excellent customer service and the way my case was handled. Thank you for your professionalism, efficiency, and commitment to customer satisfaction.

nice product, nice time in sending everthig i love it! thanks a lot, i got it so fast that actually i was scare !! take some time.

Very professional and effective Consumer Service.

The international delivery was too fast. The product was exactly the one I asked. Amazing price for original product.

The shoe I ordered looked better than in pictures. Delivery was before the estimated time. Farfetch is very reliable and has some of the best selection of products out there!

The Burberry highland tote bag I purchased isn’t worth the CAD $1,700+ price tag. The quality feels flimsy and not durable at all. It’s surprisingly lightweight and doesn’t feel like a premium luxury bag. I regret spending so much on it.

Unfortunately, it can’t even support the weight of a 10-inch laptop without feeling strained, which makes it impractical for everyday use. Overall, it feels cheaply made and doesn’t meet the quality I expected for a bag in this price range.

Received my purse extremely fast and absolutely Love it!! And needed to return 2 wallets and the return process was very easy too.

The experience was great. The product is beautiful and arrived in perfect condition.

I had a terrible experience with Farfetch and won't be ordering from them again.

I ordered a Frederique Constant Classics watch because the price was better than what local authorized dealers were offering. The estimated delivery was July 6–8, but the shipment has been stuck in customs since July 3 according to the tracking information.

The most frustrating part is the complete lack of communication. Farfetch never proactively updated me. I called customer service four different times, and every time I was told, "It should clear customs in a day." Nothing changed, and no one could provide a real update or solution.

Today I finally called to cancel the order. I was told they can only process the cancellation after the package is returned, meaning I'm still left waiting because of an issue that wasn't my fault.

This was supposed to be a birthday gift for my son, and because of Farfetch's poor handling of the order, his birthday has now come and gone without the gift.

Overall, this has been a huge waste of time and a very disappointing customer experience. Based on my experience, I would not recommend buying from Farfetch, especially if your purchase is time-sensitive. I also plan to dispute the charge with my credit card company if this is not resolved promptly.

I had ordered a dress that was almost 400 dollars, and the company received their merchandise untouched, yet I never received my refund. I called them after giving them over 30 days to live up to their end of the bargain, and I'm still waiting on my refund. I will have to dispute it with my credit card company.

I returned an order to Farfetch on 23rd May. I have proof of drop-off and provided this confirmation to Farfetch when the return "went missing" on their end.
Despite this, Farfetch lost track of my return and, even after confirming on 17th June that I would be refunded, I still had no refund as of 13th July almost two months after the return was dropped off.
I've provided all the evidence they've asked for, including the drop-off receipt, and I'm still chasing them for money. Customer service has been slow and unhelpful, and I've had to follow up repeatedly for a resolution that was supposedly already agreed.
I would be very cautious about ordering from Farfetch given how difficult it has been to get a refund for a return they admit was made. Currently considering a chargeback through my bank as this has dragged on far too long.

STILL TERRIBLE SERVICE/TOTALLY LOST FOR WORDS

I left a review on trust pilot 5 days ago to make people aware of the numerous issues I’ve experienced with Farfetch and their subsequent total lack of service and customer care.

They replied to that review on the trust-pilot website the following day to say “Terribly sorry etc. someone is looking into it etc”. It is now, however, a further 4 days down the line and still nobody from their business has contacted me to even confirm receipt of the original email I sent them around a week ago (please refer to my previous review for detail of the numerous issues I’ve experienced).

I really do not understand how a business like Farfetch can treat their customers in the way that they do. They offer some good deals on their website but the lack of customer service once they have your money makes it not worthwhile, so think twice before using them. To say I am beyond words would be an understatement.

Arrived quick as usual! Always vsatisfied with delivery.
Flip flops are amazing. BUT pity with sweat the base got stained looks horrible :(

The delivery was super fast! Thank you so much. You made it possible to get my sandals two days before leaving for my holiday!

the delivery was super quick. The shoe was beautiful, unfortunately too big so I sent it back. The process was as easy as can be with a pick cup service at no cost. Top!

Always great service from Farfetch, good quality products and fast dispatch

Ordered some hard to get well sold out sneakers on here then on sale like 65% off retail got um in the time said and the tracking was on point as well will be shopping here again Big Thx

My purchase through the platform has been successful,
I was able to keep track of my order at all times and the product meets all the standards of the brand, I am grateful (:

Very fast shipping and everything as stated.