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Sezzle Reviews 

16,197
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,046 reviews, reviewers had a great experience with this company. Customers highly value the flexible payment options, like pay-in-four or pay-in-five, which help them manage finances and make essential purchases without interest. Many find the service convenient and reliable, often praising the staff and customer service team for their helpfulness, professionalism, and efficient resolution of concerns. However, some customers reported difficulties with customer service, citing unhelpful responses or an inability to resolve account access issues. Others experienced unexpected or high fees, especially for missed payments, or problems with automatic payments from expired cards.

What people talk about most

Payment

People report ambiguous experiences with payment, with many appreciating the flexibility of pay-in-4 or... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being polite,... See more

Staff

Consumers generally report positive interactions with staff, praising their politeness, efficiency, and... See more

Service

Clients share ambiguous opinions on service, with many expressing appreciation for its transparency and... See more

Price

Users describe ambiguous interactions with price, with some appreciating financial benefits like low rates... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great app! But can use improvements, I have been using it since COVID (2019-2020). I TRULY appreciate being able to use the pay in 4 and now pay in 5. Thank you for listening to your consumer feedback... See more

Company replied

Rated 4 out of 5 stars

Sezzle is easy to use, especially in store. I have no problems using the card/payment in places that accept Apple Pay. I wish there was a physical card option sometimes. Be mindful that there are late... See more

Company replied

Rated 4 out of 5 stars

Everything is great I mean the price went up but I guess it’s worth it in the end. There’s one feature I don’t like and that’s being charged to pay what you owe in advance also the fact that the payme... See more

Company replied

Rated 5 out of 5 stars

I recently contacted Sezzle concerning late payments due to job loss. The interaction was extremely positive & quite polite. Sezzle was able to delay my payments for 4 weeks which gives me time to sor... See more

Company replied


Company details

  1. Financial Institution
  2. Payment service

Written by the company

Sezzle | The Responsible Way to Pay Buy Now, Pay Later when you #SezzleIt 🛍️

We're committed to helping our customers and merchants

Written by the company

Have a question or concern for our team? No problem! There are many ways to get in touch with us.
Please note, for order status, updates, or to make changes to your order, please contact the merchant directly. For all other Sezzle questions, please contact our support team. To reach us, submit a help request on our website, message us 24/7 from our app or Sezzle dashboard, or call us. We can be reached at 1-888-540-1867, and we are available Monday - Friday from 9am - 5pm.

Contact info

4.0

Great

TrustScore 4 out of 5

16k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(16,197)

1,039 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth it

I would highly recommend Sezzle to anyone I have invited my friends and family I love this app it’s worth I’m speechless definitely not a scam !!!!! I love this app you can learn earn n play games u can build your credit and so much more love love love ❤️

1 July 2026
Unprompted review
Rated 5 out of 5 stars

It’s tru to the T

Thank you! You guys are amazing. I absolutely love using this app—it's one of the best apps I've ever used. It's incredibly easy to use, has been so helpful, and has made so many things easier for me. I really appreciate all the work you've put into making it such a great experience. Keep up the fantastic work, and I can't wait to see how you continue to make it even better!

17 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, Yaneth! 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!

Rated 5 out of 5 stars

Able to split payments

Sezzle is my go to when I do my monthly shopping due to being able to do payments on a big bill, makes it able to have little funds for an outing with family once every 2 weeks. I will always tell my friends about this app.

17 July 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience! 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!

Rated 5 out of 5 stars

Amazing experience

Amazing experience

16 July 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Erica! Thanks so much for your review. 🤩 We're glad to hear you're having a good experience with Sezzle. If you ever need anything, we're here to help!

Rated 1 out of 5 stars

Disrespectful, Rude, and judgmental!

I wanted to change a rescheduled payment. It was to be earlier than the original payment date. Got nowhere with customer service and the rude, judgmental worker. She refused to move my complaint to someone who was higher up. I will payoff what I owe with my next paycheck and cancel their service. I will not give my business to a company that allows such poor behavior.

16 July 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Eve, we're sorry to hear you feel this way and apologize that your experience did not meet your expectations. After reviewing your case, we can confirm that the information provided by our team was accurate and based on our policies, which are applied consistently to all shoppers. If you have any additional questions or concerns, please don't hesitate to reach out.

Rated 5 out of 5 stars

Sezzle Sezzle

Sezzle Sezzle, how have you helped. Starting off with helping pay in small amounts for things such as kids back to school supplies, home necessities such as shampoo, deodorant, paper towels, dog food, baby wipes etc. has helped with bills, the never ending bills and Sezzle allows you to breathe a little by making small amount payments and being able to get everything you need. It helps so much when my account is close to negative and I need an emergency with this economy. I could cry because I wouldn’t know what to do without this application. Payment information is so quick, the application doesn’t go around the bush and charges you what needs to be charged. Customer service - I’ve used once and it sucked but it’s ok that’s them as long as I have the app lol highly recommend Sezzle.

16 July 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, Rita! We're really happy to hear that you have had a positive experience with Sezzle. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!

Rated 5 out of 5 stars

Company has been honest and straight…

Company has been honest and straight forward the whole time. Told me what I can and cannot spend their money on and when I hit my limit. Sezzle up and Sezzle cash have helped me out so many times. With starting my own business and three kids in private school their repayment options just organ groceries some weeks has been super helpful. I recommend to everyone

23 July 2025
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, John! We're really happy to hear that you have had a positive experience with Sezzle. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!

Rated 2 out of 5 stars

I would not recommend Sezzle

I would not recommend Sezzle. I have been using Sezzle since 2021. I have never had a late payment. Recently, my bank canceled my card due to fraudulent charges and had to cancel my card. Due to this my payment on Sezzle declined. I was charged a late fee of $16.95 PLUS a "failed payment fee" of $6.95. I contacted customer service to explain my situation and see if there was any way these fees could be waived as a one-time curtesy since I had never been late before and the response was that this was not possible because "the late payment fees have already been processed". I asked to speak to a manager but they said manager was busy and that they would reach out to me and I am still waiting for a response. I will be closing my account and never using Sezzle again. There are so many other similar services with better customer service. There are also now charging a fee to use a "debit card" to load a balance to make a payment $4.99. This app is a scam, and I would not recommend to anyone.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Predatory charges and options that…

Predatory charges and options that intentionally prevent you from making payments without accruing exorbitant fees. This company is predatory. Stick to legitimate companies like Affirm or Klarna.

15 July 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Danielle, thank you for sharing this experience with us. We sincerely apologize, as we completely understand how frustrating and upsetting this situation can be, and we’d be glad to investigate it further to verify what happened and determine if there’s anything we can do to help you.
In order for us to do this, we’ll need additional information to locate your account, so we encourage you to contact our Shopper Support team at support@sezzle.com, and we'll do our best to help. Thank you.

Rated 5 out of 5 stars

Love love love

16 July 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience! If there's anything we can do for you in the future, please feel welcome to contact us!

Rated 5 out of 5 stars

Sezzle is a lifesaver

I have had Sezzle for years and it is a great app. Always use it when I don’t want to make a big purchase and pay up front. The payment plans are excellent and Sezzle anywhere is a blessing.

15 July 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, Kathy! If there's anything we can do for you in the future, please feel welcome to contact us! 😊 🙌

Rated 5 out of 5 stars

Sezzle is Marvelous! :)

I love Sezzle! Thank you, Sezzle! You helped me get my e-bike, and I could not have quite done it without you fronting me the money for it, so thank you very much. Your payment terms are affordable and easy to work with. I can't thank you enough for how much I love my e-bike you helped me purchase. Thank you! Thank you! Thank you!

15 July 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, Danielle! 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!

Rated 1 out of 5 stars

DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU WANT TO GET SCREWED

I am literally crying as I write this. I have been using Sezzle for years. Have spent thousands with them and the one time I have an emergency hardship that mind you will only be literally 13 days they cannot do anything to help me with a payment extension. I feel sick right now. I so badly wanted to keep my Sezzle account in good standing as I have really done everything to always pay on time and when I can't I have paid them ridiculous amounts of rescheduling fees. It's just sad that the one time I could use help they are unwilling to offer it, even after providing them documentation. They are a very predatory company and I believe that everyone should steer clear of them. It's a shame cause they were once a great, but no longer care about the customer.

15 July 2026
Unprompted review
Sezzle logo

Reply from Sezzle

We’re truly sorry to hear about your circumstances. While we’re unable to approve hardship assistance, we appreciate you reaching out and understand this may be difficult. If you need help reviewing your account, please email us at support@sezzle.com.

Rated 5 out of 5 stars

Good application

I’ve had no issues with using the service, has helped my family and I through some tough times. Helps to bridge the gap to get necessities until your next paycheck or breaking down the cost into smaller easier to manage payments.

15 July 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thanks so much for your review! We’re honored to support you.

Rated 4 out of 5 stars

It’s a wonderful service to use…

It’s a wonderful service to use especially having a debit/credit card to use basically anywhere allowing you to shop almost anywhere so if a company doesn’t have a pay overtime option you still have that option thanks to Sezzle !!!

15 July 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, James! We're really happy to hear that you've had a positive experience with Sezzle. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!

Rated 1 out of 5 stars

I thought sezzle was a great app until…

I thought sezzle was a great app until today. I've used it several times in the last few months. Easy payment plans is what they offer. I had a large emergency expenditure this month so I thought I'd reschedule 2 payments from the 14th to be due at the end of the month. The confirmed 2 payments had been rescheduled. But today they processed the payments. Virtual chat gets you nowhere. All it does is escalate the issue. The message says you don't need to wait on the thread the live agent will send an email. The live agent then shows up and closes the case because you aren't there. 8 times I got caught in the chat loop. I finally was told since it's now in pending they can't stop the payments. The payment should not have been processed to begin with! But this wonderful agent (wonderful used in jest) told me they could delay other payments. I told her I'd be contacting the fiduciary licensing board over their little mistake.
DON'T FALL FOR THIS COMPANY'S PROMISES AND HAPPY BRIGHT WEBSITE. THEY ARE CROOKS. FOREIGN CROOKS.

REPLY TO SEZZLE: Apparently you didn't read through all the messages. I did try 2 days prior and your site would only let me reschedule 1 payment. I had 2 due the 14th. I changed 1 and received a confirmation for it. I went back on your site the next day the 13th and rescheduled the 2nd one. I received that confirmation also. The next day I went on my bank account and you had my payment in pending. By rescheduling the payments AND receiving your confirmation on BOTH payments you were bound by the new temporary contract. Your confirmations changed "the 4 corners of the contract". You by processing the payment broke the contract. You broke the law. All this has been included in the complaint filed with the fiduciary licensing board. I suggest you, the writer of the last sezzle comment along with your support staff be retrained PROPERLY on fiduciary laws.

13 July 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Sandy looking into this matter it looks like you tried to reschedule payments that were due on the day of. We apologize for any inconvenience, if you wish to reschedule an installment payment, we recommend doing it at least 48 hours before it is due, we cannot guarantee the reschedule will be successful if you do it within the 48 hours the payment is due.

Rated 5 out of 5 stars

Keep up with your payments!

Well, when I make on-time payments, my spending power goes up and they work pretty fast on those decisions. In 2 weeks, my limit increases twice.

15 July 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, Tashima! We're really happy to hear that you've had a positive experience with Sezzle. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us!

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