OK Mobility Reviews 

Extremely bad service, do not use them!!! Our first flight was much delayed, so we missed our connection flight in London. We called OK mobility the same evening that we would pick up the car the next morning instead of the evening before as agreed. That was okay - even though we had to pay of fee of 60€ (???). When we wanted to pick up the car at Marseille airport the next morning at 9 am, the car was not there. They rented it out to somebody else, even though it was prepaid. They could find us another car, but we had to pay double the fee. I never felt cheated like this before with a rental car company before, so I strongly advise you to choose another option when you want to rent a car!

After using other companies. OK mobility are the most honest and easiest to deal with.

Very poor. I booked online 3 weeks in advance. They did not have the car I ordered in stock. It took two and a half hours to find me car which was larger than booked and the tyres had big chunks missing near the rims, which I had to point out. The car was dangerous due to the tyres. I was then offered another car which was a manual, I ordered an automatic. Once I returned the car I was informed I would be emailed straight away in relation to my deposit being returned. I am now home and still have not received the email.

Hi
⭐☆☆☆☆ (1 Star)

My experience with EconomyBookings was very disappointing.

When I collected the car, I was asked to pay an unexpected 8,000 Turkish Lira for insurance. This additional charge was not clearly explained during the booking process, making the final cost much higher than the advertised price.

To make matters worse, I had booked a Mazda CX-30, but I was given an Opel Mokka instead. I understand that rental companies may provide a similar vehicle, but I expected to receive the car I booked or at least be informed in advance.

Overall, the lack of transparency regarding the insurance costs and the vehicle substitution made this a very disappointing experience. I cannot recommend EconomyBookings unless they improve their pricing transparency and customer communication.

Returning customer. Flight was delayed and kiosk was closed. Had called ahead to advise and asked if we could collect car next morning. They had our flight number as proof. Was told no would be cancelled as a no show. Given customer service phone and email. No answer to either. Had to pay an additional 260 euros the next morning. Even if that is the policy the customer service was the worst I have ever experienced.

I've been a client of OK Mobility for many years without any problems. This year their customer service has been horrible. Their webpage no longer gives me access to me booking. When I asked them to send me the rental contract and a link to my booking, they refused to respond to either request. They tried to bulldoze me into purchasing extra insurance without providing a link to see what the coverage included. I spent two months trying to get a response from them without success. Their emails kept saying "we're working on it, and feel free to contact us at this address if there's anything else you need" until I got one (from the same email address) saying that it wasn't a channel for customer service and to use their webpage customer service form. Their customer service phone line is a joke. I tried to call twice. The first time I waited on hold for 30 minutes before hanging up, the second time 40 minutes.

Quick and easy long term multi month lease with everything included. Great service at the store.

Scam!

This is pure scam. DONT DO IT. You will pay double for insurance at pick-Up. One way or the other. The know every trick in the book. Pay Up or no rental.

Great start, but a terrible experience when things went wrong.

Our experience with OK Mobility started really well. The staff at the Alicante branch were welcoming, friendly and accommodating. We had originally booked a smaller vehicle, but because we were travelling from Alicante to Portugal and back, we asked whether it would be possible to upgrade to a car with Apple CarPlay to make the long journey easier. They were very helpful and allowed us to upgrade, which we genuinely appreciated.

Unfortunately, everything changed when we suffered a puncture during our journey.

The vehicle supplied by OK Mobility had no spare wheel, no puncture repair kit and no air compressor, leaving us completely stranded. The car had to be recovered to a garage in Viseu, Portugal, where we were told the correct replacement tyre wasn’t in stock and could take 24–48 hours to arrive.

During this time, OK Mobility did not provide us with a replacement vehicle. Instead, the only solution offered was for us to travel around four hours to Porto Airport to collect another car ourselves. Considering we were already stranded, this was simply not a realistic or reasonable option.

As a direct result, we had to pay for additional accommodation, rearrange our travel plans, purchase new flights and lost valuable time during what should have been an enjoyable trip.

What has been most disappointing is the lack of support after the incident. While the staff at the rental desk were excellent at the start, the customer service once the problem occurred was poor. Weeks later, I am still chasing a response to my complaint and have yet to receive a satisfactory resolution.

I understand that punctures can happen and are often outside a rental company’s control. However, what customers remember is how they’re treated when something goes wrong. Sadly, in our case, we felt completely unsupported when we needed help the most.

Based on my experience, I cannot recommend OK Mobility. It’s a shame, because the holiday started so positively, but the way this situation was handled has left me with no confidence in renting from them again.

0 STARS – AVOID THIS COMPANY
This was, without question, the worst car hire experience we have ever had.
From the moment we arrived to collect the vehicle, we were subjected to relentless pressure to buy additional insurance. Despite repeatedly declining, the sales tactics continued. We were kept waiting late into the evening while staff attempted to persuade us to spend more money. By the time we finally received the vehicle, it was dark, the office was closing, we were rushed out, and at no point were we told to inspect the vehicle or record its condition.
When we returned the car, the experience became even worse. Before any inspection had even taken place, the manager, Nolan, immediately became aggressive and confrontational. He accused us of having a surfboard bag on the roof, claiming it was illegal, despite the fact that OK Mobility's own staff had fitted and secured it when we collected the vehicle.
Only after this confrontation were we accused of damaging an alloy wheel—an allegation we completely reject. We believe the accusation is unfounded and have formally requested all pre- and post-rental inspection reports, time-stamped photographs and evidence supporting the claim. We have also asked that no money is taken from our security deposit until the dispute has been properly investigated.
The combination of relentless upselling, being rushed out without any opportunity to inspect the vehicle, aggressive treatment on return and a disputed damage claim left us feeling that the entire process was designed to put customers at a disadvantage.
If you hire from OK Mobility, photograph and video every single panel, wheel, windscreen, roof, interior and underside of the bumpers before leaving the depot, and do exactly the same when you return the vehicle. Do not rely on the collection process or assume the inspection records are accurate.
We have lodged a formal complaint regarding both the conduct of the staff involved and the handling of the alleged damage. Based on our experience, we would never use OK Mobility again and cannot recommend them to anyone.

After already confirming the purchase, the company would add other fees as "extra insurance" noone informed us about before

**DO NOT USE THIS COMPANY**

We hired a vehicle from OK Mobility at Alicante Airport through DoYouSpain in the UK. As part of the booking, OK Mobility requested our flight details so they could monitor any delays.

Unfortunately, our flight was delayed by three hours. As soon as we knew about the delay, we messaged OK Mobility to let them know we would be arriving late. We received no response. We believed that, if necessary, we would simply have to pay an out-of-hours collection fee.

When we finally arrived at Alicante Airport at around 2:00 a.m., the OK Mobility office was closed and there was nobody there. While waiting outside, several other families, including those with young children, also arrived to collect their vehicles and found themselves in exactly the same situation.

With no assistance, no communication and no way of collecting the car we had already paid for, we had no choice but to hire another vehicle from Goldcar, whose office was still open.

Our original booking with OK Mobility cost us €80. However, because they failed to provide the vehicle we had paid for, we were forced to spend an additional €255 to hire a replacement car from Goldcar, as well as paying for a full tank of fuel. This was a significant and completely unnecessary extra expense that we should never have had to incur.

When we contacted OK Mobility the following day, we were told that because we had not collected the vehicle, we would not receive any refund. This is completely unacceptable. They had our flight details, they knew our flight had been delayed, we had also informed them directly that we would be arriving late, yet they made no attempt to contact us or ensure someone was available.

We will be taking this matter further, as we believe we paid for a service that was simply not provided. We have been left out of pocket through no fault of our own.

I would strongly advise anyone considering using OK Mobility at Alicante Airport to think carefully before booking. Our experience was extremely disappointing, the lack of communication was unacceptable, and their customer service has been appalling from start to finish.

⭐ 1/5 — Hidden charges, coercion at pick-up, and zero accountability

I booked through DiscoverCars for an OK Mobility rental in Split, Croatia (booking ref. D013926278). What followed was one of the worst customer experiences I have ever had.

At pick-up, I was told I had to pay €200 for a “cross-border fee” to travel to Bosnia and Herzegovina — a charge that was never disclosed anywhere on DiscoverCars’ platform, confirmation email, or rental agreement before I paid. I had no choice but to pay: I had already paid DiscoverCars in full, there were no alternative vehicles available, and I had a flight to catch. This is not “customer acceptance” — this is coercion.

To make matters worse: DiscoverCars’ own published cross-border fee table lists €180 as the maximum fee for permitted countries. Bosnia and Herzegovina is not even on the permitted list — yet I was charged €200. I was charged €20 above their own published maximum, for a destination their own rules say is not allowed.

When I complained, both DiscoverCars and OK Mobility spent weeks deflecting responsibility onto each other before jointly rejecting my claim. Their argument? I signed at the desk. Yes — because I had no other choice.

This is a well-practiced trap for tourists: collect full payment online, then present unexpected charges at pick-up when the customer is vulnerable and has no leverage. I urge anyone considering DiscoverCars or OK Mobility to read the fine print very carefully — and to understand that “signing at the desk” under duress is exactly what they are counting on.
at the desk” under duress is exactly what they are counting on.
at the desk” under duress is exactly what they are counting on.

I will not be using either company again.

Rented car in nice france. Returned it clean yet they still added another £80 euros to my card for a cleaning charge!! When I originally took the car we found beer bottle tops in the door pocket! We returned it clean and still they charge me for special cleaning services!! Avoid them if I were you!!!

DO NOT USE THIS COMPANY. Terrible and aggressive service from OK Mobility. Our plane was delayed by 2hrs. By the time we arrived, their airport terminal kiosk was shut. We stayed in a hotel for the night and went back to collect our car in the morning. We were told that the contract was cancelled, they were entitled to keep our money and there was no car. The guy could not have been more unhelpful. A very unhappy former customer. Go elsewhere!

Great service
Great price
Staff very friendly and efficient
I use this company on a regular basis
100% recommended

Nice flexible rent service, though the cars maintenance could benefit from more technical inspection between rentals

Very unprofessional. The car was returned on June 25th and I'm still waiting for my deposit. Have emailed them several times no response

We booked a car with this company through a third party (Holiday Autos), but were refused collection by this company for ridiculous technicalities. Despite having multiple documentations in the lead driver's name, they would not accept the credit card we had provided because it used an initial for the first name.

They then refused to move the booking into another drivers name, so an alternative credit card could be used, which left us no other option but to abandon the booking. We were then denied a partial refund because it was past our collection time (after nearly two hours of deliberating over documents!).

With two young children and car seats in tow, we had to hire from another company, costing us an additional £500. Not surprisingly, this company had no issue with the original credit card, which proves OK Mobility were being difficult just for the sake of it!

We rented a car from Kefalonia airport. The car was ok, but I cannot accept extra fees, that are only disclosed after you have no choice but to accept them.

Longer story:
We cancelled a reservation with Green Motion because they had a €60 ferry tax in their terms, while OK Mobility had no such tax mentioned. We even emailed them to ask explicitly about it and they replied that we just require their consent to take the car on a ferry.

After we picked up the car, they told us that they charge €150 for this. This amount is not specified anywhere in any terms and conditions or documents that they could share with us, only "it's in our system".