OK Mobility Reviews 

Great advice and cars. I would use again

Reneged on a confirmed booking.

We had a confirmed booking for a car from OK mobility at Santander airport. On presenting the booking confirmation at the desk, OK mobility denied knowledge of the booking and told us that a car might be available later!

The booking was made through Economy Car Rentals whom we called to complain. We have not heard back from them after 4 days. It seems they are disinterested.

Fully prepaid a manual petrol compact through billiger-mietwagen/Rentalcars. At the Pisa Airport desk I was told I had to pay an extra €70, presented as a mandatory "state tax" for petrol/hybrid cars that could supposedly only be avoided by switching to an electric car. The contract, however, lists it as a commercial "Hibrid FEE" — not a tax. I had booked a manual car, never a hybrid, and OK Mobility's own price list caps this hybrid surcharge at €50 per rental, so €70 is €20 above their own maximum. My complaint (ticket 1119945) was rejected without addressing the false "tax" claim. Misleading — check every charge here carefully.

I am extremely disappointed with my recent experience with OK Mobility.

I hired a vehicle for a family holiday in Spain, and unfortunately the car experienced repeated issues which significantly disrupted our trip. The problems with the vehicle resulted in wasted holiday time, stress and additional costs for my family.

The biggest disappointment was not only the vehicle issues themselves, but the handling of the situation afterwards. The roadside assistance process was extremely frustrating, including problems accessing the correct support and delays in getting help when we needed it.

As a result, we lost valuable holiday time with our children and had to deal with a situation that should have been handled much better by a professional car hire company.

I submitted a formal complaint and provided supporting evidence, but despite multiple attempts to get a response, I have still not received a proper resolution.

I gave OK Mobility the opportunity to investigate and resolve this privately, but the lack of communication has been extremely disappointing.

I hope OK Mobility reviews how these situations are handled and improves its customer support process, as this experience has seriously affected my confidence in using the company again.

We’re still waiting for our deposit

We have changed the drop off location from Marseille to Nice. Costs 180-250€ we were told. Now we got charged exactly 500,00 EUR with no further explanation nor invoice. Did not receive any call as promised. Can't reach no one as there is no support. At the drop off i needed to explain every smalll scratch with an image. At the pickup i was explained 5-10 min why the large insurance is a must... really annoying rental tricks. Can't recommend.

this is a company that can find anyway to rip you off, too many lies on desk at arrival in canaria from hidden cost to premium insurances to blocking your credit and forcing you to buy, they skin customers to the bone, still fighting for my money,i wrote no responses from them,i called no one picking up,never again ok mobility fraudsters

I didn't get my deposit back, even though I was fully insured. There is no explanation, either. I will be taking the matter up with other authorities.

Beware this company especially if you are African, they will shift your special offer to premium rate and load the insurance and block 2000 on your credit card. I have never known such an incompetent supervisor or such incompetent staff. The whole operation is a rip off and violates Spanish law in their practices

Very excellent people and service in Roma Termini Station

Horrible experience - forced additional payments and ignoring from Customer service.

We had a really unpleasant experience with Ok mobility.

First they forced us to pay for an insurance (OK Premium Cover), which they said was mandatory, but a day after we found it was not mandatory. From the start, we told them, that we already had an insurance, but they told us that we still need to pay that.
When we got back the day after to find an alternative (for example pay higher deposit but get back the rest of the insurance money), we were ignored only with words “You already signed the contract, it cant be changed”. Not a single emotion of understanding.

We also had another problem - the keys from the car started not to work. The battery inside was almost dead. We tried to contact customer support. Nobody answered us. No one called back… yes, “premium cover”.

We also contacted the customer support the day after we got the car because of the forced insurance. It has been more than a week and nobody answered us. They sent us more than five mail advertisements but no answer for these problems.

We really recommend to choose other car rental companies.

AVOID. OK Mobility charged me €490.88 for damage to the front-left wheel that was PRE-EXISTING: I had filmed it in 4K, time-stamped and geolocated, BEFORE even taking the car (OK LIS station, Lisbon, June 2026), and it was NOT among the damages listed on the contract.

Faced with objective evidence, the company acted in blatant bad faith and with a complete lack of professionalism: five successive refusals, a demand to send a 549 MB video "by email only" (technically impossible), then my time-stamp and GPS metadata dismissed as "mere personal opinions". A practice that feels like abusive charging on the deposit.

Proceedings are ONGOING: European Consumer Centre, the French DGCCRF, the group's ethics & compliance channel, and court action in preparation. I am open to forming a COLLECTIVE with other customers hit by the same practice to pursue the complaint together.

Tip: film the entire vehicle at pick-up AND at return, with the timestamp on.

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A EVITAR. A OK Mobility cobrou-me 490,88 € por um dano na roda dianteira esquerda que era PREEXISTENTE: filmei-o em 4K, com data/hora e geolocalização, ANTES sequer de levantar o veículo (estação OK LIS, Lisboa, junho de 2026), e não constava dos danos listados no contrato.

Perante provas objetivas, a empresa agiu com evidente má-fé e total falta de profissionalismo: cinco recusas sucessivas, exigência de enviar um vídeo de 549 MB "apenas por email" (tecnicamente impossível) e os meus metadados de data/hora e GPS descartados como "meras apreciações pessoais". Uma prática que parece uma cobrança abusiva sobre a caução.

Os procedimentos estão EM CURSO: Centro Europeu do Consumidor, DGCCRF (França), o canal de ética e compliance do grupo, e ação judicial em preparação. Estou aberto a formar um COLETIVO com outros clientes afetados pela mesma prática para prosseguir a queixa.

Conselho: filme todo o veículo no levantamento E na devolução, com a data/hora ativada.

Good service but if you take full omnium insurance you get an old (albeit slightly) damaged car because in any case they can't extract more from you through the damage report.

They didn't send me back the deposit. When I returned the car filled and zero scratch

Ok Mobility, lisboa. VERY long waiting time both for the shuttle and in the office. After 45 min wait at the airport we entered an office with only 1 employee and 7 empty cashiers. The girl at the counter tried,but was also slow in explaining all the terms and trying to sell extra insurance like they always do. Would not recommend this company and the lisbon pick-up. Bsdly organized. We ended with a 2 hour car pick up. That is not how you want to spend your holiday!

Good prices and easy to navigate the website !

OK Mobility Barcelona = SCAMMERS and RIP-OFFS!

This company is pure fraud. They change the terms on the spot, double the deposit, suddenly “block” your credit card, and then force you to buy a ridiculous €550 insurance on a €290 rental. Every customer gets systematically scammed.

After refusing for an hour, suddenly everything “worked” again as if nothing was wrong – clear proof of deliberate fraud.

OK Mobility = LIES, ABUSE and THEFT.
They ruin your holiday, steal your money and treat customers like dirt.

WARNING: Don’t fall for this. NEVER rent from OK Mo

If you book with full insurance which is frustratingly expensive but all the hire companies do it
It is hassle free and you don’t need to worry about any bumps or scratches that may occur weather it by you or someone else
And the cars are always mint and the latest models and the new office over in the multi story has made life easier
Have used ok on many occasions now just wish they’d do a proper members club with a discount scheme for frequent users

AVOID AT ALL COSTS!! We were delayed at the airport so no fault of ours tried phoning all there numbers to tell them we were running late, no one answered!! Pick up time was 9 got there at 11.30 was then told by a extremely rude staff member that it’s not their fault and that I’ll have to pay all but the whole hire amount again (£122). He said we have had to stay late so there’s a fine. Wouldn’t mind when I got back home I went back on the website and I could book a car to be picked up at 11.30. Absolute rip off, tried emailing customer service to complain! All I got was sorry but if u do use us again use this discount code! Yeah right😡 piss poor company one big SCAM.