CEDR - Conflict Resolution Training and Commercial Mediation Reviews 

CEDR failed to properly engage with the substance of the complaint and took a very narrow, box-ticking approach.
The original decision did not properly address the practical issue.
In addition, at the compliance stage CEDR accepted a generic, evasive pseudo-apology. CEDR also accepted the company’s compliance wording, which wrongly suggested that I owed the company money, when in fact this related to an ordinary upcoming bill paid by Direct Debit.
CEDR also accepted the company’s handling of compensation even though the company did not implement it in the way it had represented - the compensation was added as credit on my account with the company rather than being paid to me; this effectively converted compensation into company-restricted credit usable only against future bills.
I would not regard this as an effective consumer ADR process.

Organisation should be there to support consumers as the last resort with issues that telco & media companies cannot resolve.
My experiences have been poor, inaccurate / late handling of complaints due to staffing issues.
Now after an award in my favour, VM has 'decided' to change it's processes (which it failed to inform CEDR about) and CEDR has then decided not to uphold the award I agreed to without any prior communication that allows VM to walk away the problems they caused.
Honestly a very poor experience that doesn't put consumers 1st and wouldn't again in future based on these experiences

If you have an issue go down the small claims court route dont bother using this service, its appalling. Having never complained officially before this seemed like the easier option but they are useless. My surveyor messed up big time on my roof, costing me a new roof. In his report it had minor issues, my roofing felt was patched with black bags in one place and fallen off the roof completely in another. This was discovered 13 weeks after survey by a roofing contractor, in his video he startes that things were missed on survey but because the surveyor conveniently didnt take photos of that part of the roof (6 ft infront of his nose) it cannot be proven the issue was there when he came. He made other mistakes saying fire alarms and vents missing but because they were in his photos that could be proven. They were only added to my complaint to prove he was incompetent on the day. Awarded £29 because of the error on fire alarms and no fault on roof. Looks like the SCC now and 5 mths wasted.

I just finished the CEDR online mediation course and it was a fantastic experience. I wasn't sure how it would translate to Zoom, but the online setup is super interactive and the trainers are incredibly knowledgeable. One of highlights is definitely the realistic roleplays, which give you the confidence to actually handle tough disputes in the real world. If you're thinking about sharpening your conflict resolution skills, this course is completely worth the investment.

Total waste of time. Had an issue with Sky over a faulty mobile phone. Went to this 'Resolution ' and accepted the adjudicator desicion on 16thMay (in my favour).
Closing date was yesterday (29th June 2026) for Sky to reply.
Looked online to see if they had only to find CEDR closed the case 'as I hadn't replied to the adjudicator decion'.
3 months wasted.
They now reopened case but Sky don't have to comply.
Absolute joke.

Very poor service, felt like they were working for the company & not interested in establishing the facts.

No wonder companies that use CEDR offer such poor services, there is no consequences for failure.

Do not waste your time with the CEDR, totally pointless...... A surveyor has failed to identify mulitiple issues as required by the RCIS..... over £10k in costs as s result and the CEDR recomendation is £250 in compensation. Totally, totally unacceptable.

Truly believe this company works with telecom companies, I will find out.

For three months, they’ve been dragging me on and now refused to send me my data which they have to by law.

My issue was with Virgin media overcharging me which I had proof of and Virgin media ignoring my complaints for four months, this company partly worked my favour even though I had all the evidence. Virgin media have passed the deadline four times and still haven’t provided me with anything that they were supposed to, but they did charge me an extra £32 for the item billing which they required to send me for free but still haven’t sent them.

I loved every minute of the course. The CEDR Faculty trainers were professional, enthusiastic and ran the course very well. I completed each of the forms we were given to provide feedback. I have recommended the course to a number of friends and at least one is in touch expressing their interest.

If I could give them 0 stars I would. But I bought a mobile phone from Sky ant after 4 mounts it stopped working after getting no ware with sky took the case to these people. It’s been with them now for months and still nothing. Is someone getting a back hand payment from sky to mess the customer around.

The CEDR mediation course was very well constructed and well delivered. The course tutors were very experienced, the administrative staff did an outstanding job, and the facilities were exactly what was needed. The icing on the cake was the high calibre of the other trainees, which ensured we conducted realistic role plays and enriched the quality of feedback. Many thanks to all at CEDR.

I used CEDR to settle a downgrade case with an airline. What a total waste of time and my effort. I found CEDR unhelpful and inefficient. They seem to have no knowledge of the law and are toothless. My advice would be do not bother with them because they are not interested in adding a consumer, just go straight to court

CEDR delivers outstanding mediation training. Even with previous mediation experience, I gained valuable new skills and insights that have significantly increased my confidence and effectiveness as a mediator. The program combines expert instruction with practical, hands-on learning that challenges participants. I would highly recommend this training to aspiring mediators and practitioners alike who want to develop or strengthen their skills.

It was an intensive five days of learning and then putting into practice the skills that the trainers taught and demonstrated. The course was stimulating and thought provoking and took place in a convivial atmosphere and pleasant setting and I enjoyed working alongside friendly and supportive people.

I am extremely disappointed with my experience with Talkmobile.

My issues started when I tried to resolve a simple account matter and raise a complaint. Communication was poor throughout, and I experienced delays, repeated contact attempts, and difficulty obtaining a deadlock letter so that I could escalate my complaint.

I spent considerable time contacting customer services by phone and message, only to feel that my concerns were not being properly addressed. The complaints process was frustrating and far more difficult than it should have been.

Although my case was ultimately considered by CISAS, I remain dissatisfied with how Talkmobile handled my complaint and the overall level of customer service I received.

Based on my experience, I would encourage Talkmobile to improve its complaint handling procedures, communication with customers, and escalation processes.

Unfortunately, I cannot recommend Talkmobile based on my experience.

I’ve heard some not so good stories about the performance of CEDR but my recent experience with them was faultless. The process was clunky but they succeeded within 48 hours to get British Airways to honour their obligations after trying to hide behind AI bots for 3 months.
Thank you CEDR.

Gerhardt Will's handling of a case raising concerns about SKY Business Internet providers. Outcome: The offer is derisory. The misogynistic treatment I received and therefore is inconclusive and we shall not accept this as a fair and legally just outcome.

The training course is grounded in principles developed across many years, and distilled in a very useful handbook that is provided to you in advance, along with other course materials. The teaching lasts five days, with three experienced mediators introducing you to the key concepts in a very practical way. A real advantage is the interaction with other people taking the course - it's a supportive atmosphere, with energy and variety. Highly recommended.

An intensive five day training course led by a large group of real experts in the field of mediation.

The course was very well run with a good balance of theory and practice. The role playing elements were very helpful, even when playing the role of one of the parties.