Avis Reviews 

Stuck waiting on our car for 3 hours despite having a reservation.

No stars sadly not available. A month after a very poor experience with Avis Zürich when I was massively overcharged for a dreadful car - no one around to take the return and money just taken from my credit card - they have just taken a further £ 50 from my card for the massive job of forwarding my details for a fine or charge which they have given me a link to go look for myself with no idea of what it was for or how to pay it. Wish I had read these reviews earlier. I chose Avis as a prominent respectable brand. They are bandits. Unprofessional, inefficient, daylight robbery with ZERO customer service.

I was verbally quoted a $2000 'basic insurance ' for the car I rented. Was actually charged a total of $8000!!!!
I contacted Avis and never received any resolution!!! I fought for 6 months!!!
Also, Avis said I drove 20,000km for a cost of $5,000+ ...I had proof that I drove under the allotted mileage for the rental.
Terrible company!!!!

Never rent a car with Budget/Avis.

Rented via Booking a car for Georgia, that when delivered was very old, below the selected category and with both bumpers with tape holding parts. Car with more than 177K km and we had some issues going downhill with the brakes.

We complained to the company and after almost one month and more than 20 emails, they send you from one side to another, every time a different person reply to you and is the second time they request (15-30 days to investigate).

Purpose: that you desist in your complain.
Also after more than 3 weeks since we returned the car the deposit is blocked.

❌ My wife had a highly disappointing and unfair experience with AVIS Switzerland.

She returned her rental car at Basel EuroAirport on July 28, 2025. There was no AVIS staff present at the time. No inspection was performed, and no damage report or signature was requested.

Later the same day, AVIS charged CHF 258.17 to her credit card — claiming a “scratch on the rear right rim.”
⚠️ She was given no photos, no timestamped proof, and no chance to verify or contest the charge.

As a medical doctor and a responsible customer, she expected a transparent and fair process — not an arbitrary charge with no evidence.

We have filed official complaints with FRC, ECC Switzerland, and AVIS Global, and we are prepared to escalate legally if necessary.

⚠️ Advice to other travelers: Never return a car to AVIS Switzerland without a signed inspection report. Take your own photos. Protect yourself.

Customer service department is the worst I have ever seen. I had a problem with a car rental. I sent numerous emails which took them ages to answer, they sent links that didn't work and never answered any direct questions. We booked with Avis on the basis they would operate on a more professional level-sadly not.

I have been an Avis Preferred customer for many years. I recently rented and prepaid a car through the Swiss site Avis.CH for a trip to MAllorca in 8 days time but then plans changed wished to cancel the contract ref 1739-8326-CH-1.

The Avis site states: " Convenient and flexible car hire.... When you book directly with us you get:
Our best price guaranteed.. Complete flexibility, free cancellations and changes."

Cancel a new or existing booking for free
Should you need to cancel a booking, your refund will be processed in full immediately and should reach your account within 5 working days.

Our flexible cancellation policy breaks down like this:

Free cancellation and full refunds on Pay Online (prepaid) bookings up to 48 hours before the day your rental was due to begin.....

"Any problems, call us on: 0808 284 0014 !" I could not get through to this number.

I found it impossible to cancel: The number for Millorca AVIS Airport Palma goes unanswered: Aeropuerto De Palma, Palma De Mallorca, Palma De Mallorca, 07611. Tel: +34902110261.

"We understand that you may need to amend or cancel your booking for many different reasons. To make any changes or to cancel your existing booking, please visit our website here. [URL CANCELLATION LINK PROVIDED]

When I click on the URL CANCELLATION LINK it takes me back to the booking summary page without option to cancel.

I have literally spent hours trying to cancel this 1739-8326-CH-1 booking

This must be a joke....I called the pickup location to ask for rules about international driving license. Pickup location gave me phone number to reservation center. Reservation center heard my question and just told me to call the pickup location and hung up on me!!! This must be a joke....

Since the last two years, I am renting a car from AVIS Ruemlang, Zurich station and always happy with the quality of care and service at the station. The station Manager and the staff is user-friendly and cooperative.
They also have the quality of vehicles on the station I recommend to rent a car from Avis and from this specific station.