Audience

Small to large enterprises a robust CRM software across all industries.

About Sugar Sell

Sugar Sell is a one of a kind Customer Relationship Manager solutions, with functionality that includes sales-force automation, marketing campaigns, customer support, collaboration, mobile CRM, social CRM and reporting. Sugar Sell gives individual and teams back the time they need to increase project focus and interacting with customers to create more sales. Join top leading brands and try Sugar Sell today. Sugar Sell gives you what other customer management software solutions wish they could: The guarantee of an outstanding user experience. Sugar is the 4x winner for satisfaction, reliability and tech support in PCMag’s Business Choice Awards. The real power of our platform is in the story that it tells—about your customers, your company and the future of your business. It’s the customer experience solution to use when you want to empower every employee with the right information, at the right time, before they even ask.

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Pricing

Starting Price:
$40 per user per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Sugar Sell offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

SugarCRM
Founded: 2004
United States
www.sugarcrm.com

Videos and Screen Captures

Play Video Sugar Sell SugarCRM-Activity SugarCRM-Advanced-Workflow SugarCRM-Dashboards SugarCRM-Forecasting
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Sugar Sell Frequently Asked Questions

Q: What kinds of users and organization types does Sugar Sell work with?
Q: What languages does Sugar Sell support in their product?
Q: What kind of support options does Sugar Sell offer?
Q: What other applications or services does Sugar Sell integrate with?
Q: Does Sugar Sell have an API?
Q: Does Sugar Sell have a mobile app?
Q: What type of training does Sugar Sell provide?
Q: Does Sugar Sell offer a free trial?
Q: How much does Sugar Sell cost?

Sugar Sell Product Features

CRM

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported
Lead Scoring Not Supported

Contact Management

Activity Management Supported
Appointment Management Supported
Contact Database Supported
Contact History Supported
Contact Import/Export Supported
Customer Pipeline Supported
Email Marketing Supported
Group Management Supported
Interaction Tracking Supported
Lead Management Supported
Prospecting Tools Supported
Sales Pipeline Management Supported
Search / Filter Supported
Segmentation Supported
Shared Contacts Supported
Social Media Integration Not Supported

Lead Management

Lead Capture Supported
Lead Distribution Supported
Pipeline Management Supported
Source Tracking Supported
Activity Tracking Not Supported
Campaign Management Not Supported
Lead Nurturing Not Supported
Lead Scoring Not Supported
Lead Segmentation Not Supported
Prospecting Tools Not Supported

Sales Force Automation

Call Management Supported
Campaign Management Supported
Contact Management Supported
Contract Management Supported
Customer Database Supported
Email Marketing Supported
Field Sales Management Supported
Lead Management Supported
Opportunity Management Supported
Performance Metrics Supported
Proposal Generation Supported
Sales Forecasting Supported
Territory Management Supported
Channel Management Not Supported
Commission Management Not Supported
Referral Tracking Not Supported

Sales Tracking

Activity Dashboard Not Supported
Alerts / Notifications Not Supported
Appointment Scheduling Not Supported
Call Logging Not Supported
Comments / Notes Not Supported
Custom Reports Not Supported
Document Management Not Supported
Email Templates Not Supported
Interaction Tracking Not Supported
Lead Management Not Supported
Lead Scoring Not Supported
Reporting / Analytics Not Supported
Pipeline Management Not Supported
Task Management Not Supported

Social CRM

Live Chat Not Supported
Marketing Automation Integration Not Supported
Multi-Channel Social Integration Not Supported
Calendar/Reminder System Not Supported
Lead Nurturing Not Supported
Task Management Not Supported
Customer Support Not Supported
Email Marketing Not Supported
Social Media Monitoring Not Supported
Lead Capture Not Supported

Sugar Sell Additional Categories

Sugar Sell Verified User Reviews

Write a Review
  • Yasser P.
    Sales Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Enable sales teams to drive revenue."

    Posted 2023-04-05

    Pros: It has a rich feature set that covers all aspects of sales automation, from lead generation and management to quoting and contract negotiation, forecasting and reporting.

    AI-powered data analytics can be created that can provide insights and recommendations for sales reps and managers, such as next best actions, opportunity scoring, and pipeline status.

    It features useful Dashlet reports that can display key metrics and data on the dashboard, allowing users to monitor their performance and progress at a glance.

    It is tightly integrated with help desk and marketing platforms such as Sugar Serve and Sugar Market, creating a seamless customer journey across different touch points.

    Sugar Sell has great developer tools for customization, allowing users to edit each module, report, and portal to their specific needs and preferences. Sugar Sell also supports multiple languages and currencies, making it suitable for global businesses.

    Cons: It is complex enough to require a significant learning curve for new users, especially those who want to take advantage of its customization and integration capabilities. Users may need to invest time and resources in training and support to get the most out of the software.

    It has a boring list-based user interface that may not appeal to some users who prefer a more modern and intuitive design. The UI could be more customizable or better designed to improve user experience and engagement.

    It is expensive, especially at the higher price levels. Users may have to pay more for additional features, integrations, or storage. Sugar Sell may not be the best option for small businesses or those with limited budgets.

    Overall: It offers a lot of functionality and flexibility for sales organizations. It can help users focus on engaging with their customers and growing their business, while providing them with valuable insights and recommendations. However, Sugar Sell is not a simple or user-friendly software. It requires a lot of customization and configuration to suit the needs and preferences of each user. It also comes with a high price tag that may not be affordable for everyone. Therefore, Sugar Sell is best suited for power users who are looking for a long-term CRM commitment and who are willing to go through significant implementation hurdles to get there.

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