Audience

Managed Service Providers (MSPs), IT departments, and technology service businesses seeking a comprehensive, AI-enhanced PSA solution to streamline IT operations, billing, and customer service

About Kaseya BMS

Kaseya BMS is a next-generation Professional Services Automation (PSA) software designed to boost productivity by simplifying IT service delivery and business operations. It provides a single console to manage ticketing, project and task management, billing, quoting, and remote support. With AI-powered tools for faster ticket resolution and integrated documentation, Kaseya BMS helps IT teams streamline workflows, improve collaboration, and deliver exceptional customer service efficiently.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Company Information

Kaseya
Founded: 2000
United States
www.kaseya.com/products/psa-software/

Videos and Screen Captures

KaseyaBMS-Dashboard

KaseyaBMS-Dashboard

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Kaseya BMS Frequently Asked Questions

Q: What kinds of users and organization types does Kaseya BMS work with?
Q: What languages does Kaseya BMS support in their product?
Q: What kind of support options does Kaseya BMS offer?
Q: What other applications or services does Kaseya BMS integrate with?
Q: What type of training does Kaseya BMS provide?
Q: Does Kaseya BMS offer a free trial?

Kaseya BMS Product Features

CRM

Calendar/Reminder System Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Call Logging Not Supported
Lead Scoring Not Supported
Territory Management Not Supported

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Known Issue Management Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Community Forums Not Supported
Incident Management Not Supported
Live Chat Not Supported
Self Service Portal Not Supported

IT Management

Hardware Inventory Supported
IT Budgeting Supported
Scheduling Supported
Capacity Monitoring Not Supported
Compliance Management Not Supported
Event Logs Not Supported
License Management Not Supported
Patch Management Not Supported
Remote Access Not Supported
Software Inventory Not Supported
User Activity Monitoring Not Supported

IT Project Management

Milestone Tracking Supported
Percent-Complete Tracking Supported
Prioritization Supported
Product Roadmapping Supported
Resource Management Supported
Status Tracking Supported
Task Management Supported
Time & Expense Tracking Supported
Bug Tracking Not Supported
Issue Management Not Supported
Portfolio Management Not Supported
Requirements Management Not Supported
Supports Agile Not Supported
Supports Scrum Not Supported
Testing / QA Management Not Supported

IT Service

Contract Management Supported
IT Asset Management Supported
Service Reporting Supported
Ticket Management Supported
Incident Management Not Supported
Knowledge Management Not Supported
Release Management Not Supported
Self Service Portal Not Supported
Service Catalog Not Supported

MSP

Billing & Invoicing Supported
CRM Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Project Management Supported
Scheduling Supported
Backup Management Not Supported
Live Chat Not Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Remote Access Not Supported
Remote Systems Monitoring Not Supported

Professional Services Automation

Billing & Invoicing Supported
CRM Supported
Client Portal Supported
Collaboration Tools Supported
Document Management Supported
Project Management Supported
Resource Management Supported
Time & Expense Tracking Supported
Portfolio Management Not Supported
Proposal Generation Not Supported
Quote Management Not Supported

Project Management

Agile Methodologies Supported
Budget Management Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Supported
Resource Management Supported
Time & Expense Tracking Supported
Traditional Methodologies Supported

RMM

Deployment Management Not Supported
IT Asset Management Not Supported
Network Monitoring Not Supported
Real-time Alerts Not Supported
For MSPs Not Supported
Mobile Access Not Supported
Patch Management Not Supported
Remediation Management Not Supported

Time and Expense

Activity Tracking Supported
Billable Hours Tracking Supported
Billing Rate Management Supported
Expense Tracking Supported
Invoice Processing Supported
Multiple Billing Rates Supported
Project Tracking Supported
Reimbursement Management Supported
Time Tracking by Client Supported
Time Tracking by Project Supported

Kaseya BMS Additional Categories

Kaseya BMS Verified User Reviews

Write a Review
  • Andrew S.
    Sys Admin
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Used every day for years. Couldn't work without it."

    Posted 2020-04-28

    Pros: Very easy deployment. So many add ons and other applications that could be deployed and ran through Kaseya. Ability to remote into client computers and even communicate with them while doing so.

    Cons: Can't really think of too much that I didn't like about Kaseya. Used it every day and probably only used 30% of the features it had to offer.

    Overall: Working for a MSP this was our bread and butter application. On the most basic level, it allowed us to remote into a client computer to help them, fix things, update software, run patches, ensure security was being maintained and much more. The ability for many of these functions to be automated and notifications to be set up was also utilized although I am sure there was more we didn't take advantage of.

    Read More...
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