Best Hotel CRM Software in the USA

SiteMinder’s high-converting online hotel booking engine empowers you to maximize bookings from your hotel website and reduce dependency on third-party sales channels. Grow your direct online bookings with zero commission. Make booking easy for your guests. Simple 2-step booking process. Mobile-friendly so guests can book on all devices. Slick and modern design allows you to visually present your hotel’s offering in the best way possible. Remove manual entry and guesswork with automation. Reach, attract, and convert more guests with SiteMinder’s platform. SiteMinder’s #1 ranked Booking Engine brings demand right to your front door. Available with the world’s leading hotel commerce platform and designed from the ground up to optimise every step of the direct hotel booking experience, this is your chance to control your booking journey.

Pipedrive is a web-based sales CRM (customer relationship management) software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process to focus on selling. Pipedrive’s simple interface empowers salespeople to streamline workflows and unite sales tasks in one workspace. Unlock instant sales insights with Pipedrive’s visual sales pipeline and fine-tune your strategy with robust reporting features and a personalized AI Sales Assistant. Reach the right contacts at the right time with intelligent lead segmenting and activity reminders that tell you when to take action. When it’s time to seal the deal, compose instant, irresistible sales emails in just one click. With Pipedrive, winning has never been easier.

Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results. Act! Advantage includes Interactive Quotes and Payments, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you. For 38 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them and Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses.

Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, workflows, or scale. Built for midsize and large organizations, it combines best-in-class CRM across sales, marketing, and service with an AI-native, no-code engine that lets business teams automate workflows, deploy AI agents, and adapt processes without developer dependency. The platform includes Creatio Business Studio for building applications and AI agents using natural language and visual designers, and Creatio AI Studio — a dedicated environment for managing the full enterprise agent lifecycle, from building and deploying to governing and optimizing agents at scale. The AI CRM suite covers Marketing, Sales, and Service, each with embedded AI agents that handle routine tasks autonomously so teams can focus on higher-value work. Creatio's Unlimited Enterprise model removes per-seat, per-agent, and per-workflow pricing constraints entirely — the more your people and AI agents do together, the more value you get, without the cost scaling with it. The platform supports industry-specific deployments across 20+ verticals including financial services, manufacturing, high-tech, and public sector, backed by 700+ marketplace add-ons and a global network of 500+ partners. Recognized as a Leader and Strong Performer across multiple Gartner and Forrester reports, Creatio serves thousands of customers in 100+ countries.

rezStream includes CRM capabilities that help properties better understand and engage with their guests. By storing detailed guest profiles, including stay history, preferences, and contact information, staff can deliver more personalized experiences. The system makes it easy to segment guests for targeted marketing campaigns, promotions, and follow-ups. This helps properties encourage repeat bookings and build long-term guest loyalty. With all guest data centralized and accessible, rezStream allows properties to turn everyday interactions into meaningful relationships that drive future revenue.[

Put the power of the #1 CRM to work, at a price that works for you. Launch and grow quickly with the leading AI CRM built for small businesses in any industry - available through the Starter Suite or Pro Suite. Connect marketing, sales, service, and commerce on one easy platform. Save time with quick setup and smart guidance. Harness unified data and AI to fuel your growth. Start simple with Starter Suite — an all-in-one CRM for small businesses. Scale smoothly with AI agents, integrated data, and apps in one platform. No installation needed, just sign up and go from your browser. Advance further with Pro Suite, the complete CRM that scales with your business. Automate tasks and customize your tools to deepen customer relationships and drive growth.

HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, HubSpot's Smart CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your customers by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service. With HubSpot's CRM, you gain unparalleled insights into your customer interactions, all organized in an intuitive, easy-to-navigate dashboard that promises to skyrocket your team's efficiency. The platform is engineered to grow with you, offering scalable solutions that adapt to your evolving business needs. What's more, HubSpot's Customer Platform includes a robust free version, packed with essential features, making it the perfect choice for ambitious businesses of all sizes.

monday AI work platform is an AI-powered work management and collaboration platform that enables organizations to manage projects, operations, workflows, and business processes through a centralized digital workspace where people and AI agents work together. The platform combines workflow automation, project management, team collaboration, and AI-driven execution tools to help businesses streamline operations, automate repetitive tasks, and improve productivity across departments such as marketing, sales, IT, HR, operations, and product management. monday AI work platform supports customizable workflows, dashboards, integrations, automations, and AI agents that can perform tasks such as research, reporting, meeting management, risk analysis, process optimization, and workflow orchestration within a secure enterprise-ready environment.

Close is a sales customer relationship management platform (CRM) built to help you win more deals much faster. With built-in calling, SMS, and email—your team can reach leads wherever they are, with ease. Close is an “all-in-one” CRM which you can use standalone, no plug-ins or add-ons needed. Close is affordable and easy to learn. It's the perfect CRM for startups and small businesses looking to grow fast, who don't want to pay enterprise prices. Plans start at just $49/month. Close comes jam-packed with sales features to power your team, including an automatic inbox syncing, email/SMS messaging automation, Power Dialer, Predictive Dialer, call tracking and recording, VoIP, custom reporting and analytics, and so much more. Our templates are excellent for a number of fields, including real estate, B2B/SaaS, small business, finance, and beyond. Support is offered via email, phone, online FAQ documentation, and a self-service knowledge base.

monday CRM is an AI-powered customer relationship management platform designed to help businesses manage their sales processes more efficiently. It centralizes leads, contacts, deals, and communications into a single, easy-to-use workspace. The platform uses automation to handle repetitive tasks such as lead assignment, follow-ups, and activity tracking. It offers customizable workflows that can adapt to different sales cycles without requiring coding. monday CRM provides real-time dashboards and reports to give visibility into performance and pipeline progress. It also includes tools for email sequences and engagement tracking to improve customer interactions. The platform integrates with a wide range of business tools to streamline operations. By combining automation and visibility, monday CRM helps teams close deals faster and increase revenue.

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

The end-to-end client experience software for growing small businesses. Get the job, manage the job, get paid and get credit online with Thryv. Thryv is a secure, easy to use small business management platform that automates tasks and puts your customers at the center of your business. ThryvPay can help services businesses save thousands when you accept and process credit card and ACH payments. Take advantage of next day funding, automated recurring payments, client-side convenience fees, QuickBooks integration, automatically scheduled payments and more. Desktop, tablet, or app on the go, Thryv puts the complete business management and exceptional customer service at your fingertips. Thryv works with the digital tools you’re already using to run your small business, streamlining the way you work.

Guesty is the all-in-one platform for hospitality businesses, catering to both newcomers and seasoned professionals alike. Whether you're just starting out or managing thousands of listings, our purpose-built technology and industry-wide expertise are here to support you every step of the way. With an R&D team of over 200 engineers driving innovation, Guesty empowers businesses to automate and optimize operations seamlessly. Our comprehensive suite of features, coupled with partnerships with 150+ industry leaders such as Airbnb, Vrbo, and Booking.com, ensures that you're equipped to thrive in the dynamic world of hospitality. Join the thousands of satisfied users worldwide and experience the transformative power of Guesty today. With 15 offices globally and a dedicated team of over 700 professionals, we're here to help you succeed.

roommaster is an all-in-one hospitality management platform designed to simplify hotel operations and boost revenue. Built by hoteliers for hoteliers, it combines PMS, booking engine, channel manager, payments, and AI-powered revenue tools in one seamless solution. With features like direct bookings, real-time updates, easy calendar views, and a guest app, it enhances both staff efficiency and guest experiences. Hotels using roommaster have reported significant gains such as up to 35% revenue growth and faster check-ins with reduced administrative work. The platform integrates with over 100 third-party solutions, making it flexible for any property size or type, from boutique hotels to large resorts. Trusted worldwide for over 30 years, roommaster helps properties focus less on backend complexity and more on delivering exceptional guest service.

Put your customers first and grow better with HubSpot’s AI-powered customer platform. Connect your front office teams through a complete view of the customer journey. Use AI-powered tools to deliver a seamless customer experience Easily adapt to emerging industry trends and technologies. Traditional CRMs alone aren't enough to drive growth. Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency. HubSpot’s customer platform is so much more. It’s powered by Smart CRM that combines customer data with AI to help you adapt, products for engaging customers across the entire journey, and an ecosystem of integrations, education, and community. It’s built for businesses to connect with customers, and grow better.

Matrix by M1 Intel is the hotel sales CRM built for multi-property management. Modern alternative to Delphi and STS Cloud that hotel management companies actually want to use. Centralizes leads from Engine, Meeting Broker, and brand portals into one inbox. Track group sales pipelines across your entire portfolio with real-time reporting. Built by hotel operators who understand the challenges of B2B sales. No more missed RFPs or scattered spreadsheets. Complete data ownership - you own your data, not your franchisor. Streamlines RFPs, Local Negotiated Rates, and group business workflows. Fast implementation with frictionless data migration from legacy systems. Designed for Sales Professionals, Sales Leadership, Revenue Managers, Operations Managers, and Principal/Asset Managers in the hospitality industry.

Event Temple is a modern, cloud-based Hotel and Venue Sales and Catering software company that provides the industry with an easy to use, integrated solution at an affordable price. Our scalable enterprise software is ideal for hotels with no meeting spaces looking to grow their revenue, all the way to entire hotel and venue chains. Event Temple helps drive revenue growth while boosting efficiency and productivity by providing properties with a suite of sales tools including prospecting and lead management, e-proposals and contracts, event management and more, all in a sleek, intuitive platform. Event Temple is the industry's fastest growing Hospitality Sales CRM and Event Management Software, with thousands of users in over 25 countries.

BookLogic’s Channel Manager centralizes availability for all channels and escalates competitive rate management to maximize hotel bookings and revenues. BookLogic proposes an exceptional MaxiChannel, your personalized Hotel Channel Manager, which lets you customize, administer and manage your rates and availability in all sale zones or channels via multipurpose yet singular interface. Give a quick BOOST to your Hotel Bookings, administer your Room Inventory and Manage Competitive Rates across all your contracted Online Travel Agencies and Meta-searches from a single screen.

Keep your guest communications open 24/7. A live chat plug-in for hotel websites lets you receive and send messages to web visitors. With messaging automation, you can provide answers to guest questions anytime day or night. Bring all messaging apps into a single inbox (inc. SMS, Facebook Messenger, email, WhatsApp). Respond in real-time to guest inquiries, delegate to team members and track conversations. Deliver the information guests need for each part of their stay. A great cross-selling tool. Segment & manage guest profiles. Schedule personalized messages and promotions to guests based on arrival dates, group size and other metrics. Contact the right guest at the right time. Benefit from PMS connectivity and create a personalized & targeted, messaging-first, guest journey. Connect with your guests instantly on their preferred messaging app.

Properties all around the world use our PMS to manage their bookings, rates, and front desk operations. With interfaces to more than 600 systems and all the features your property could need, it’s not difficult to see why so many choose IQware PMS. One click of the mouse brings up a detailed availability screen that shows room inventory and reservations. Optimize rates and assign rooms with a solution that’s fully customizable and designed for single and multi-properties. IQpms will help your organization manage its front desk, handle housekeeping, create reports, and gain insight into guest preferences. Whether you run a hotel, an all-inclusive resort, a timeshare, or manage any other kind of property, IQware will streamline and simplify your operations. IQware’s Suite of Innovative Software Directly Integrates with IQpms.

For-Sight Software is a Marketing and Hotel CRM solution designed to enhance your guest experience by driving direct bookings, enhancing your data and maximising your marketing. Our solution harvests data from your Property Management System (PMS) and other core transactional hotel systems, including Point of Sale, Reputation Management and Wifi registration, to name a few. It then consistently assimilates information to create a central source of truth for each guest and their journey through every hotel touchpoint. Segment your data to allow you to deliver personalised omnichannel communications to your guests, enhancing their experience and driving upsell opportunities. Delivering a personalised guest experience not only encourages brand loyalty and direct bookings but also delivers greater ROI on your marketing and less reliance on OTAs.

Most property management systems start with their PMS, then build the connectivity layer (aka, the APIs) afterwards. The new approach, which is unique to apaleo, turns things upside down. It starts with the API, then the PMS is built on top of it. All of a sudden – voila! – everything - every single piece of data - in the PMS is completely available, accessible and integrate-able. Automatic interfacing is a new reality. Set up and workflows are simplified. And your brand is all set up with an ecosystem with a range of applications that integrate seamlessly. While it may not sound super sexy, there are a few core things that we think every hotel needs to run smoothly: a way to manage inventory and reservations, a way to store and adjust rates, a tool for accounting, and simple invoicing. apaleo covers all these bases flawlessly for hotel chains of all shapes and sizes. We are PCI compliant.

Earn higher revenue, increase productivity through our generative AI, streamline operations, and lower costs through WhatsApp, SMS, email, and other messaging apps. Enable check-in with weblink even before guests arrive with document upload and preference collection. Offer upgrades, F&B, and other amenities before arrival and during the entire guest stay. Share your branded hotel web app with guests with all the information they wish for. Send checkout intimation, share invoice, and let guests pay and checkout from their room. Run highly personalized and segmented offers to earn higher rebookings and revenue from marketing. Track guest requests and complete delivery in record time. Keep everyone in the department in the loop of what’s happening.

Send timely, relevant and personalized email marketing campaigns that capture the attention of your hotel guests. Get the word out quickly for all hotel promotions, discounts, special offers and other one-time emails with our easy-to-use solution. Our drag‑and‑drop email editor makes it easy to create beautiful, responsive hotel emails. Add a personal touch to every email you send with dynamic content, merge tags, segmentation and triggered automation. Quickly and easily respond to both negative and positive hotel reviews from within the platform. Use the ticketing system to communicate service shortcomings to the relevant person or department. Benchmark your hotel's performance against your competitors’ online review rankings. Link your hotels' social media accounts in one place to monitor engagement, post updates, track insights and more.

Amadeus Central Reservation System (CRS) is a sophisticated solution designed to manage hotel portfolio availability, rates, and inventory from a centralized platform. The system offers advanced pricing and inventory management, helping hotels streamline revenue strategies and enhance operational efficiency. With an API-first architecture, Amadeus CRS integrates seamlessly with third-party systems and supports scalability, allowing hotels to add or modify functionalities without disrupting their existing workflows. It also provides flexibility for local adjustments while maintaining corporate consistency, making it suitable for enterprise-level hotel chains with diverse demands.

Enjay CRM comes with the flexibility to deploy on our cloud, public cloud or private cloud. It can even be deployed at your server locations. In case you choose to deploy it on your servers, we provide a secured, optimized and hardened operating system to run the CRM software. Enjay CRM is hosted with the largest data centers in India to give your best performance and security. Proper DR (Disaster Recovery) is implemented at other data centers to provide you business continuity. Access to your data is restricted by Firewalls and security managed by professionals. Regular user level, group-level data access control is built-in. We also provide you proper NDA, SLA and privacy policy to make sure that your business information remains secure. Enjay CRM software is designed with flexibility and scalability in mind. Guests and travellers come directly come to the Hotel and enquire or book. Your booking staff gets all that into CRM.

Quore streamlines the tracking and management of hospitality processes and sanitization efforts to ensure your hotel runs seamlessly and maintains brand, quality and sanitization standards. From day-to-day operations to last-minute projects, we’ll help you take care of your hotel and your guests—for everyone’s peace of mind. Ownership groups can keep track of their entire portfolio in Quore, no matter where their properties are! Smarter housekeeping means guest-ready rooms. Quore lets you clean faster, easier and all around better. Connect your teams across floors, properties and shifts—without loud radios disturbing your guests. Increase visibility across properties and staff accountability save time—and money.

TRACK’s Hotel CRM is an enterprise solution that connects all of your guest data points in one central location and drives increased direct bookings and retention by engaging the guests with timely messaging throughout the guest life cycle. Over the years hoteliers have had to piece together many disconnected systems to be able to communicate and market to their guests effectively. TRACK’s Hotel CRM empowers hoteliers and marketing professionals to consolidate multiple software systems into one with Omni-Channel tools for marketing and guest communications, seamlessly connecting all of your data in one place, with one subscription cost and one API. Customize and personalize pre-stay messaging for an improved guest experience. Create and send automated confirmation emails and text messages after a reservation is made.

Cendyn CRM is a next generation CRM and CDP platform that empowers hoteliers to build stronger relationships with their guests while driving profitable revenue. Take control of your guest database, fuel personalized interactions, and boost direct bookings. Cendyn CRM is a cutting-edge CRM platform designed to empower hoteliers to build stronger relationships with their guests while driving profitable revenue. As a cloud-based Customer Data Platform (CDP) and CRM platform that offers an ultimate all-in-one solution tailored specifically for the hospitality industry, Cendyn CRM excels at marketing automation across channels, guest journey automation, and sales CRM. With Cendyn CRM, hoteliers gain complete control over their valuable guest database, ensuring personalized interactions across all channels that amplify guest satisfaction and drive more direct bookings.

With the Smart Host CRM software, you turn your guest data into gold! Together, we will ensure that your first-time visitors become loyal and high-revenue regulars. Smart Host is your solution for professional guest management and personalized communication. Use Smart Host and make intelligent use of your guest data. From the creation of offers, to the newsletter campaign, you communicate with your guests in a target-oriented manner and increase your booking volume. In addition, we automate standardized processes and give you more time for personal conversations with your guests. It not only sounds simple, it is simple! Don't get stuck with the valuable guest data you already have in your PMS. Use your data to improve the quality of your communication and offer your guests a unique vacation experience. With our Smart Host products, you can do just that. Impress your guests with the very first offer.