Hi Leena,

We're sorry to hear about your experience.

We can certainly help with both the sample collection instructions and the return process. I can see that you posted this review over the weekend, which may be why you have not received a reply yet. We normally respond to all inquiries within 1–2 business days, and all the emails in our inbox is currently within that response time.

Please update your review with your order number or the email address used for the order so we can identify your case and assist you directly. We'll be happy to send the instructions and look into anything that doesn't seem right.

We look forward to helping you.💙

All the best,
GetTested